Telecommunications
Watch your win rate & CSAT skyrocket by 25% with Plecto.
Concerned about churn? Unmotivated agents? Inject some fun into sales & support with game-changing gamification & real-time dashboards that will take your teams' performance to new heights!
Why Plecto?
Turning telcom teams into top performers
Multiply MRR by 20% with live sales insights
You'll be converting calls into closed deals and reducing resolution times with real-time case, chat, call, conversion, and sales KPI dashboards that make understanding and improving performance so easy.
Contests and celebrations
Run a contest: Who's your team's CSAT champion? Recognize your sales and support reps with instant notifications you can customize for all your team's celebrations–a meeting booked, a great CSAT, or a won deal.
Time-saving reports
Streamline your dashboards and reporting with set and save automation. Easily export your reports as board-ready presentations in just minutes, so you can spend more time selling & stepping up your CSAT.
Dashboard examples
Telecom-related dashboard examples
Telecom Dashboard Examples
Performance dashboards tailor-made for the fast-paced, high-activity world of telecommunications sales and customer relations.
Sales Dashboard
Smash your KPIs, trump your targets, and get full pipeline oversight with real-time sales dashboards.
Customer stories
Telecom customers tell us about their success
A win-win for Tour de Telmore
Young call center employees love gamification while CEO gets "very quick overview"
Telecom retail sales success
Swiss telecom giant motivates its retail sales reps with contests
Making more calls
50% increase in calls by visualizing employees Aircall data on Plecto dashboards
Get started
Start now with simple set-up dashboards
Discover our dashboard examples
Need some inspiration on what to track? Check out our telecom overview, customer service, team sales activity, and employee sales dashboard examples to get you underway.
“The live part of the sales competitions has worked wonders with Plecto. Every time someone goes ahead, our agents can see it, and they can up their motivation, and try to sell even harder!”
Emil Gjørup Pedersen
Performance Specialist
“The biggest impact has been the gamification and giving the employees the opportunity to compare their sales power.”
Remo Pastori
Sales Manager
Keep up with your KPIs anywhere, anytime.
Get Plecto on your smartphone, iPad, TV, or Apple Watch & stay on top of your team's progress wherever you are.
Connect Bluetooth speakers to your dashboard screens & get the whole team cheering when an agent makes a sale or a save.
KPIs
Get inspired by these common telco KPIs
Net Promoter Score (NPS)
Measures your company's customer loyalty based on their likelihood of recommending your product/service/company
Customer Satisfaction Score (CSAT)
Rates how satisfied customers are with your product/service on a scale of 1-10
Churn Rate
The count of customers that canceled their subscription during a certain period of time
Repeat Business Revenue
Tracks how much of your company's revenue comes from its current clients
New Business Revenue
Tracks how much income your company is generating from first-time customers
Start building your first dashboard today.
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