Support

Need help?

Every ticket is read by a human. We route by category and escalate processing and SDK issues to engineering directly.
Knowledge base

Troubleshooting common errors and step-by-step fixes.

Talk to sales

Interested in enterprise access or a custom plan? Let's talk.

Common topics

Most issues are covered in our documentation — check there before submitting a request.

Common issues

Viewer key management

Create, copy, and manage your viewer keys.

Asset preparation

How to prepare and export USD files from Blender, Maya, and Houdini.

Asset management

Upload, organize, and manage assets.

Known issues

Known platform issues and workarounds identified during beta.

Support requests

Can't find your issue above? Submit a request and we'll get back to you.

Questions

Frequently asked
questions

Everything you need to know about the Miris streaming developer platform.

What file formats does Miris support
How long does processing take?
Why did my asset fail to process?
Can I re-upload an asset if something went wrong?
What are the beta limits?
What counts as a view toward my 1,000 limit?
Does the viewer work on tablet or mobile devices?
How is Miris different from traditional 3D delivery?
Is there an SDK?
What's the difference between a viewer key and an API key?
How is this different from glTF/glb hosting?
What happens after beta?
Join the beta
Join leading companies testing 3D content streaming in production. Early access includes dedicated engineering support and priority feature requests.
Get a demo
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Careers

Streaming video reshaped media consumption; we're doing the same for 3D. Join a small team solving tough spatial streaming, content delivery, and developer experience challenges.

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Technical deep-dives on adaptive spatial streaming, the infrastructure challenges of 3D at scale, and what we're learning as we build. Written by the team doing the work.

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