Ticket Volume - IT Podcast

Incident resolved 🚨… and then what? In Episode 99 of Ticket Volume, Georgie Otubela shares a powerful reminder about Incident Management: Fixing the issue is just the first step. What really rebuilds trust is what happens after the service is back: - Acknowledging what went wrong. - Being transparent about what was learned. - Explaining the safeguards put in place to prevent it from happening again. Whether incidents are caused internally or by systemic issues, trust and reputation are built through follow-up, not silence. Because in the end, trust is what keeps people coming back, both in internal IT and customer-facing services. Episode 99 is a must-listen if you care about Incident Management done right 🎧. #TicketVolume #IncidentManagement #ITSM #Trust #ServiceManagement #Leadership

Struggling to get your IT Asset Management initiative off the ground? You’re not alone, and that’s exactly why we built this. Implementing ITAM without a clear roadmap often leads to messy inventories, audit stress, and missed optimization opportunities. But it doesn’t have to be that way 🚨. In our latest article, we share a free IT Asset Management Checklist for 2026, plus a practical implementation roadmap to help you: ✅ Design your ITAM strategy ✅ Build a reliable asset baseline ✅ Implement the right toolset ✅ Prepare for audits with confidence ✅ Integrate ITAM with ITSM, Security, Finance, and GRC ✅ Establish a culture of continual improvement Whether you’re just starting your ITAM journey or looking to mature your current practice, this checklist gives you a structured, step-by-step framework to move forward with clarity. Ready to build a stronger ITAM foundation in 2026? 👉 Download the free checklist and get started: https://lnkd.in/dKr67FqE #ITAM #ITAssetManagement #ITOperations #ITSM #Security #Compliance #DigitalTransformation #Article

ITIL 5 is officially here 🚨 And as always, when ITIL evolves, we pay attention. At #TicketVolume, we’ve covered ITIL transitions more than once, because when a framework this widely adopted changes, it directly impacts how IT teams work day to day. This time, ITIL 5 brings a stronger focus on digital products, end-to-end value flow, and responsible AI adoption. Our Sales Engineering Lead and ITIL Ambassador, Hernán Aranda, put together a complete guide covering: 👉 What’s new in ITIL 5 (and what stays the same) 👉 Key practices, principles, and models 👉 How to move from ITIL 4 to ITIL 5 without starting from scratch 👉 Why AI governance is now part of the conversation If you work in IT Service Management or Enterprise Service Management, this one’s worth a read. Check out the full article via the link in comments 👇 #TicketVolume #ITIL #ITIL5 #ITSM #ServiceManagement #AIinITSM #DigitalTransformation

Security isn’t a feature. It’s a commitment 🔐. InvGate renewed its SOC 2 Type II certification for the 2024-2025 period, reinforcing our focus on best practices for data protection and compliance. This certification validates controls across: Security, availability, processing integrity, confidentiality, and privacy. Read the full update 👇. https://lnkd.in/dxkp55b6 #trust #soc2 #datasecurity #compliance #it 

How can IT truly support the business if it doesn’t even have the right tools? 🤔 This question cuts straight to a challenge many IT teams face today. IT is expected to enable the business, keep systems running, and drive real impact - yet too often, teams are asked to do it without the visibility or tools they actually need. In this clip from episode 101, Sandi Conrad, EMBA puts it clearly: if IT doesn’t understand what’s really happening across the business, it’s almost impossible to serve it effectively. No surprise this episode became one of our most listened to in 2025. 💫 Watch the clip and hear her perspective.

✨ New year, new insights! ✨ Before jumping into 2026, catch up on the best lessons from our podcast with the “Unlocking IT” series. From IT leadership to career growth, sustainability, and tech strategy, it’s the perfect way to start the year informed and inspired. Pick your favorite topic from the link in the comments — and yes, it’s free! 📚 #it #technology #career #leadership #ebook #newyear

62% of organizations say AI is essential, but only 34% are using it in ITSM today. 👀 AI is transforming ITSM, but most teams still struggle to turn its potential into real operational value. Our new guide breaks down where AI truly helps: smarter automation, better decision-making, predictive insights, and stronger service delivery. If you want to understand how AI can actually improve ITSM (not just hype), this is your starting point. 👉 Dive in and level up your 2026 strategy! #itsm #it #technology #ai #itsupport #servicemanagement"

End of year chaos is real. 🥵 Budgets are closing, tickets are piling up, and suddenly everyone is asking the same question: “Why are our IT support costs so high?” The truth is: most organizations think they know their numbers, until they look at IT support. Hidden downtime, overlapping tools, surprise cloud bills, reactive fixes — costs stack up fast, especially during peak season. That’s why now, before the new year starts, is the perfect moment to understand what really drives IT support expenses (and where the leaks usually hide). If December feels chaotic, this guide will help you start 2026 with clarity — and a budget that actually works. Read the full article and get ahead of next year’s IT challenges. 👇 #it #itsupport #budgeting #itmanagement #technology

Are you buying smarter or just buying?🤔 Procurement isn’t just about buying devices or renewing software — it’s about making choices that shape your organization’s performance, budget, and long-term strategy. Every hardware and software investment influences security, productivity, and total cost of ownership. Explore the key differences between hardware and software procurement — and why understanding both is essential for building a smarter, more efficient IT roadmap. 👀👇 #itprocurement #itam #hardware #software #itstrategy #technology #assetmanagement

Did you hear the news? 👀 InvGate just introduced Veil, a redesigned experience for IT Service Management and IT Asset Management. Veil brings a cleaner, more modern interface that reduces friction and makes every interaction smoother and more intuitive. This update is more than just a visual refresh — it helps teams work more efficiently and with greater clarity. Want a first look? Hit play! ▶️ #InvGate #itsm #itam #it #software #technology