TechTarget

Sustainability is a top-three priority for business leaders, but it can't reach its full potential without executive support. 🌳 Support from the C-suite helps align sustainability efforts and enables cross-functional support. Without it, sustainability can't be maintained long-term. So, sustainability leaders need a strong business case, strategic communication and measurable value. They must also align initiatives with business goals and address concerns about costs, risks and value. ✍️ Alison Roller lays out how to create an executive-ready sustainability strategy. 🔗 : https://bit.ly/4ydoOZM #Sustainability #CorporateSustainability #SustainabilityStrategy #ExecutiveSupport #Csuite

⚖️ How do lawyers use AI? Law firms aren't typically among the first to embrace new tech. Yet, this industry that handles highly sensitive data has embraced AI. AI can help lawyers save significant time, summarize large volumes of information, write drafts, support legal research, analyze documents, and cut costs in patenting, document discovery and drafting motions. However, lawyers also know the importance of human oversight. ✍️ Esther Shein dives deeper into how law offices use AI. 🔗 : https://bit.ly/4aEeG2a #AI #AIstrategy #AIUseCase #AIleadership #Lawyers #LegalTech #AIinLaw

AI self-service only works if the handoff works. That sounds simple, but it is where a lot of customer service automation gets tested. Customers may be fine with AI when it solves the problem quickly. They are much less forgiving when it traps them in a loop or makes escalation harder. A recent TechTarget Enterprise Software article by Beth Schultz looked at the benefits of AI-enabled self-service, but also the practical requirements: good data, clear design, escalation paths and human support when automation falls short. https://lnkd.in/g5gDRstQ #EnterpriseSoftware #CX #CustomerService #AI #Automation

Cyber-risks are on the rise today. 📈 Some specific ones to look out for include the following: ✔️ AI-driven threats. ✔️ Cloud complexity. ✔️ Human error. ✔️ Expanded attack vectors. ✔️ Too much trust. But why are these types of attacks advancing, and how can IT teams handle them? ✍️ Stephen Bigelow lays out how IT leaders can strengthen defenses today. 🔗 : https://bit.ly/4vnsN3o #CyberRisks #Cybersecurity #CybersecurityStrategy #CyberThreats #CyberAttacks #AIthreats #AIsecurity #ITtrends

A lot of enterprise AI coverage is still stuck on what agents might eventually do. The more useful question for software leaders is what must be in place before agentic AI can operate safely within ERP and other operational systems. George Lawton looked at that in a recent TechTarget Enterprise Software piece on agentic AI in ERP. The promise is real, but the practical work is around workflow context, system integration, governance, data quality and human oversight. https://lnkd.in/gGewf3ES #EnterpriseSoftware #ERP #AgenticAI #AI #Governance

For IT departments, metrics are a way of life. But conflicting metrics and chronic understaffing are burning out the employees left to put out the fires. Do you see your teams struggling to meet their goals? Now might be a good time to take a closer look at what's really going on and make some changes in the department before your team walks out the door. TechTarget #ITBurnout #metrics https://lnkd.in/gsGU5gdf

🌏 CIOs must address geopolitical risks in IT, which affect cloud services, supply chains and compliance. Because geopolitical events are no longer only strategic or economic concerns. They directly impact enterprise IT. For example, sanctions, export controls, trade disputes, armed conflicts, civil unrest and shifting regulations can disrupt technology operations with little warning. So, how can CIOs embed geopolitical risk into business continuity plans, and what actions can they take today? ✍️ Damon Garn explores how proactive approaches to this type of risk can maintain resilience. 🔗 : https://bit.ly/4wyDQaQ #GeopoliticalRisk #ITsecurity #ITstrategy #ITrisks #CIO #CIOstrategy #ITchallenges

One of the more useful ways to look at agentic AI is through narrow, regulated use cases. In customer service, the interesting work is not always the broadest AI transformation story. Sometimes it is the more tactical question: Where can an AI agent help, what systems does it need to touch, and where does human review still matter? Don Fluckinger looked at that in this TechTarget Enterprise Software piece on CVS and tactical agentic AI rollouts for healthcare. https://lnkd.in/g2ijgMXs #EnterpriseSoftware #CX #AgenticAI #HealthcareIT #AI

Zero-trust principles are key to protecting corporate data from evolving threats -- including for data on mobile devices. 📱 Over the past several years, an explosion of BYOD and hybrid work policies have led to a surge in mobile devices in corporate settings. This has also led to traditional perimeter defenses around corporate networks no longer being enough to protect networks from advanced threats. Enter zero trust: An approach that can ensure mobile devices continuously prove they're secure and trustworthy before they access corporate resources. But what does that look like in practice? ✍️ Andrew Froehlich lays out how IT can put this security model into practice for mobile devices. 🔗 : https://bit.ly/4vSbGI0 #ZeroTrust #Cybersecurity #CybersecurityStrategy #MobileDevices #BYOD #HybridWork #MobileSecurity #ITsecurity