Learning ITIL®
With David Pultorak
Liked by 1,828 users
Duration: 1h 40m
Skill level: Beginner
Released: 8/30/2023
Course details
The Information Technology Infrastructure Library (ITIL) is a leading source of IT service management guidance. Millions of IT professionals are ITIL certified, many organizations and vendors have adopted ITIL and embedded it into their IT management software. In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4. Starting with ITIL® v3—retired as a certification path in 2022 but still widely used—David explains the service lifecycle, processes and functions, and roles, technology, and automation. He then compares the major differences in ITIL® 4: the four dimensions, the service value system, the service value chain, and the guiding principles and practices. David also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Arpit Srivastava
Arpit Srivastava
System Engineer @ Carelon Global Solutions India | Business Administration, ITIL Process Implementation | Advance Data Science | Workflow Design |…
Contents
What’s included
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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