Ryan Henley

Leadership is built at the intersection of clarity, adaptability, and trust. 🚀 In his recent interview with Adam Mendler, our CEO, Zach Burnett, shares insights on scaling with discipline, empowering teams through enablement, and leading with authenticity. From embracing setbacks as growth opportunities to navigating the convergence of privacy, cybersecurity, and AI governance, Zach offers a candid perspective on what it takes to thrive in fast-changing environments. A must-read for leaders, entrepreneurs, and anyone passionate about building teams and organizations that last. Read the full interview here: https://lnkd.in/gxbRzJHh #ExecutiveLeadership #GrowthMindset #PrivacyManagement #AIGovernance #EthicialAI #FutureOfWork #RadarFirst

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100% of providers agreed: GrandPad is easy to use and efficient. That’s not just a marketing claim—it’s a finding from a UCSF + GrandPad feasibility study. GrandPad works because it’s truly a turnkey solution—from deployment to daily use. We deliver hardware, software, connectivity, logistics, and live support in a single, fully managed ecosystem. The result? Less operational complexity for providers and a frictionless way to engage older adults—right out of the box. When technology just works, care teams can focus on what matters most: Quality care. #DigitalHealth #CareDelivery #AgingInPlace #HealthTech #ProviderExperience #CaregiverSupport #GrandPad

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🎯 Independent Validation: 8x8 Transcription Accuracy Doubles That of Dialpad and RingCentral The Tolly Group—with 35+ years of independent, third-party testing—evaluated speech-to-text accuracy across leading UCaaS platforms. The results reveal a clear performance leader. 📊 Key Findings 1️⃣ 8x8 achieved 3.43% word-error-rate vs. ~8% for Dialpad and RingCentral—less than half the errors 2️⃣ 8x8 handled accent variability better, even with challenging Scottish and Welsh speakers 3️⃣ Accuracy advantage held across multiple test runs with customer support audio 🔬 What Tolly Tested: Fifteen customer support audio recordings were played into each platform multiple times using a controlled setup. Word-error-rate measured transcription accuracy, with lower percentages indicating better performance. AI & Analytics – Sentiment analysis, topic extraction, and automated insights depend on accurate source data. Flawed transcripts produce flawed business intelligence. Read the full Tolly report: https://lnkd.in/eEPYP2P5 #UCaaS #ContactCenter #SpeechToText #AI #CustomerExperience

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93–95% first-call resolution. Lower staff turnover. More efficient operations. That’s the impact Sun River Health achieved after modernizing their contact center with RingCX. Last week at #EnterpriseConnect, Eric Brosius, VP of Technology Services at Sun River Health, shared how their team is turning AI and modern CX technology into real operational results. Watch the full conversation below ⬇️

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"Breadboard ⚡️🚀 has transformed our quoting process from a bottleneck into a competitive advantage - improving speed, accuracy, and customer confidence while directly contributing to top-line growth." - Mary Sommer, VP/General Manager, Lonestar EMS We ran a month long study with Lonestar EMS to measure the impact of revamping their component quoting and sourcing process post adopting Breadboard as their solution. Here are the results summarized in a 2 min read: https://lnkd.in/gQYdVcPN

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If you're looking to build in consistency in quality planning, this is a good overview on where we can start.

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Excellent insights from TSIA. The talent crunch affects every organization we work with, and leading companies are training their teams to become field success engineers who add value during every call. It's all about blending technical skills with customer success. https://lnkd.in/eUG9uRS3

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📢 February Platform Enhancements ⛽ We continue to invest in making PASS Training & Compliance smarter, faster, and more aligned with how fuel marketers and service providers operate. Recent updates across Harmonics, Symphonics, and ATG Connect focused on: ✅ Stronger compliance automation ✅ Improved field workflows ✅ Enhanced data visibility ✅ Smarter reporting & system performance ✅ Expanded integration capabilities The result? Less manual work. Greater audit confidence. Better operational control. Read our news release to learn more: https://hubs.la/Q044Xf-F0 We’re building the platform compliance teams actually want to use. #TankCompliance #FuelRetail #EnvironmentalCompliance #FieldServices #ATG

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“We really needed a one-stop shop for our IT needs… From data security and privacy to onboarding, device configuration, and procurement—we needed a partner who could understand our industry requirements and help us operate effectively.” —Caroline Casey, CFO & COO, CISCRP   Learn how Magna5 enabled CISCRP to strengthen security and maintain business continuity and compliance in a highly regulated industry: https://lnkd.in/ejhrm22y

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❓ Are you sure your business isn’t stuck with the wrong technology? Most leaders don’t realize they’re falling into the trap until it’s too late. In this clip, Head of Technical Consultant David Ho breaks down the #1 red flag with our VP of Marketing Brian N.: underestimating what it really takes to turn AI from a cool prototype into an enterprise-ready solution. If you’ve ever thought “this tool should save us time and money,” but ended up spending more than expected… this is for you. 👇 Catch the full conversation on Techvicast Episode 1 in the comment. #EnterpriseAI  #DigitalStrategy  #TechLeadership  #BusinessOutcomes #Techvify

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GPOX CEO Brett H. Pojunis sat down with SuperRobotX to discuss how disciplined execution and the right team have driven 6× revenue growth in just over two years. “You can’t scale until you’ve built a strong foundation and that’s exactly what we’ve done.” Watch the highlight below and see how GPO Plus is shaping the future of distribution.

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🚨 Your employees are using AI tools right now, and you probably don't even know it. This week on The Bridgecast hits different. Scott sat down with Bridgepointe’s own Mike Pereira, Executive VP of Sales and Engineering, for one of our most candid conversations yet about the future of enterprise tech. They covered serious ground: 🤖 The AI Reality Check - Mike breaks down where organizations actually stand on AI adoption versus where they think they are. Spoiler: most aren't even using the AI tools already embedded in their existing platforms, but they're worried about building custom solutions. 🔒 Security Strategy by Size - From small businesses leveraging MSSPs to Fortune 50 companies filling specific gaps, Mike outlines clear frameworks for different organizational realities. The key insight: be honest about your capabilities and partner strategically. ⚡ The Shadow IT Problem - If you're not giving your people the right tools, they're finding them anyway. And you probably don't even know it's happening. Mike explains how to get ahead of this challenge before it becomes a security nightmare. 🏀 Beyond the Tech - Mike opens up about coaching varsity basketball, remodeling his childhood home, and why FaceTime would be his end-of-the-world app. These personal insights reveal the leadership principles that make him so effective in business. One controversial take that'll stick with you: Mike questions whether we should pursue every technological advancement just because we can. In an industry that moves fast and breaks things, that's a perspective worth considering. 👉 This episode offers a rare inside look at how one of the country's leading tech advisory firms actually thinks about the challenges our clients face every day. #AIAdoption #EnterpriseStrategy #TheBridgecast 🎧 Listen now: 🔗 Apple Podcasts: https://apple.co/4mNE1dg  🔗 Spotify: https://bit.ly/4mNE20O  🔗 YouTube: https://bit.ly/3JtpchL 

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Agentic AI hit peak hype in 2025. A lot of enterprise pilots did not deliver ROI, at least not yet. In this clip, Dialpad’s leaders break down why the gap is familiar: overnight “experts,” big promises, and the hard part of making AI work at real volumes. 🎧Catch the full episode: https://bit.ly/4sUpQae #AgenticAI #EnterpriseAI #AILeadership #Dialpad

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GTM engineering gets talked about a lot. It’s often misunderstood.      At its core, it’s the work that turns strategy into a revenue system that delivers predictably.      For CMOs and CROs, GTM engineering connects data, technology, and execution so signals lead to action and tools like Clay operate as part of a coordinated GTM stack.      Bringing The Kiln into 2X adds that hands-on GTM engineering experience to our model, grounded in real-world implementation, not just theory.      It gives CMOs a clearer path to running their GTM motion with fewer gaps and handoffs.

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Behind every successful transformation is a trio that’s fully in sync: CTO, CFO, and CSO. Execution alone isn’t enough.    Want to lead change that sticks? Explore what real C-suite partnership looks like: https://lnkd.in/eNTNxiXt Thanks to BCG's Sushmita Banerjee, Paul Catchlove, Simon Weinstein, and Max Zevin for sharing these insights. BCG on Transformation

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Reclaim the hours lost to set points, triage, and chasing data. Kevin shares how Ambyint helps leaders refocus technical expertise on higher-value work - and break down silos in the process. 👉 Hear Kevin Anstrom’s experience: https://hubs.ly/Q03XnMgW0 #Ambyint #OilAndGas #ProductionOptimization #EnergyInnovation #AIInEnergy #PerspectivesFromTheField

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🚨 Your employees are using AI tools right now, and you probably don't even know it. Last week on The Bridgecast hits different. Scott sat down with Bridgepointe’s own Mike Pereira, Executive VP of Sales and Engineering, for one of our most candid conversations yet about the future of enterprise tech. They covered serious ground: 🤖 The AI Reality Check - Mike breaks down where organizations actually stand on AI adoption versus where they think they are. Spoiler: most aren't even using the AI tools already embedded in their existing platforms, but they're worried about building custom solutions. 🔒 Security Strategy by Size - From small businesses leveraging MSSPs to Fortune 50 companies filling specific gaps, Mike outlines clear frameworks for different organizational realities. The key insight: be honest about your capabilities and partner strategically. ⚡ The Shadow IT Problem - If you're not giving your people the right tools, they're finding them anyway. And you probably don't even know it's happening. Mike explains how to get ahead of this challenge before it becomes a security nightmare. 🏀 Beyond the Tech - Mike opens up about coaching varsity basketball, remodeling his childhood home, and why FaceTime would be his end-of-the-world app. These personal insights reveal the leadership principles that make him so effective in business. One controversial take that'll stick with you: Mike questions whether we should pursue every technological advancement just because we can. In an industry that moves fast and breaks things, that's a perspective worth considering. 👉 This episode offers a rare inside look at how one of the country's leading tech advisory firms actually thinks about the challenges our clients face every day. #AIAdoption #EnterpriseStrategy #TheBridgecast 🎧 Listen now: 🔗 Apple Podcasts: https://apple.co/3HJESNn  🔗 Spotify: https://bit.ly/46ZZN9e  🔗 YouTube: https://lnkd.in/gtXRapm6

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