Versive

One of the most widely used usability questionnaires is 10 questions and takes 2 minutes to complete. It’s called the System Usability Scale, or SUS. It’s been around since 1986 and it’s still one of the most reliable ways to measure how usable something feels. The way it works is simple. After someone uses your product or prototype, you give them 10 statements like “I found the system unnecessarily complex” and “I felt very confident using the system.” They rate each one from 1 to 5. You calculate a score from 0 to 100. What makes it useful is the benchmark. A SUS score above 68 is considered above average. Below that, you probably have usability issues worth investigating. It gives you a number you can track over time and compare across versions. It won’t tell you what to fix, but it will tell you whether something feels right or off to the people using it. Quick to run, easy to repeat, and gives you a consistent baseline across studies. We’re building something with SUS at Versive. More on that soon. More in the comments.

We redesigned how you review Figma prototype test results in Versive. When a participant completes a prototype task, you now get two views: A timeline that shows every event in order: clicks, navigations, and clicks that didn’t trigger anything. You can see exactly what path they took and where they hesitated. And a heatmap view that shows where they spent the most time across the prototype. Toggle between the two depending on what you’re looking for. The timeline tells you what happened. The heatmap tells you where attention went. You also get duration for each task, so you know not just what they did but how long it took. See it in action below.

📊 Versive Reports Synthesizing findings across five studies used to mean a week of copy-pasting quotes into a Google Doc and praying the charts didn't break. We just shipped a Reports feature in Versive that handles the synthesis layer. - 🧠 Attach one or more studies to a report - 💬 Chat with an AI agent that can pull quotes, extract themes, compare segments across studies, and generate charts and tables directly in the document. - 📋 You edit the doc yourself like any rich text editor, or ask the agent to re-analyze a section a different way. Charts stay live and editable as you iterate. Export to PDF, DOCX, or Markdown when you're done, or share a public link with stakeholders who don't need a login. The point is to close the loop between raw interview data and the deliverable people actually read, without losing fidelity to what participants said. I really enjoy to build this feature! See it in action below.

The hardest part of research has always been what comes after. Going through every interview, finding themes, pulling quotes, building charts, and writing a report that people will actually read takes longer than the study itself. We've been working on this one for a while. Today we're launching the Versive Research Agent. You link your studies, tell the agent what you're trying to understand, and it works through your interviews, extracts themes, finds relevant quotes, and writes a structured report with embedded charts. It can pull from multiple studies at once, so cross-study comparisons that used to take days can happen in a fraction of the time. The editor is split-pane: rich-text document on the left, chat with the agent on the right. You can ask it to refine sections, add a chart, or dig deeper into a specific theme. Reports export to PDF and DOCX when you're ready to share. One of the most-requested features we've built. Shipping today in beta. See it in action below and big big thanks to Gerardo and Eric. 🚀

Figma prototype tests in Versive just got a lot more useful. Our AI interviewer now receives additional context about the prototype and sees live what the participant is doing, including frame navigation, clicks, and where they pause, so the follow-up questions are based on what actually happened in that session. We also improved the results view with a timeline and grid view so you can go back and review interactions frame by frame. Many thanks to the great Gerardo Valencia Rivero!

If you've built your own panel of participants, this one's for you. Recruiting has always meant switching tools. You'd manage contacts in a spreadsheet, send emails from a separate platform, then copy links back into the study. We built audience management directly into Versive. You can now keep your contact list in the platform, compose and send personalized emails to participants with merge fields, and see delivery stats like opens, bounces, and sends alongside your research. Templates save your go-to outreach formats, and anyone who unsubscribes is automatically suppressed from future sends. See how it works below and many many thanks to Mario for designing and shipping this!

"The coolest part has been because I made it open source, and because I've just been building in public, people have added a ton of features to Scratch. It started off as a really simple markdown notes app. I added one AI feature where you could edit it with Claude Code, and it only worked for Mac... I'll wake up to people submitting pull requests on GitHub of code that they changed, bugs that they fixed, and features that they're implementing." This and more gems from Eric Li, Cofounder of Versive who recently designed and built Scratch (https://lnkd.in/eEeN5E3P), an open-source markdown notes app, that's actually thoughtfully crafted, alongside AI tooling. He shares the behind-the-scenes, his workflow, how he iterates, and so many more gems. Listen now: https://lnkd.in/eZ7zZnCP #westandease #creativeconversations #creator #AI #claudecode #codex #cursor #scratch #opensource

The first stage of an Versive interview, the technical setup, takes a bit longer than the rest and that's expected. But our customers run research with all kinds of participants, and not everyone is comfortable with browser permissions or knows how to change them if something goes wrong. When we talked to some participants, that came up. We redesigned the device setup flow to actually guide people through it. It checks your mic before the interview starts, shows your audio level in real time so you know it's working, and handles the situations where permission gets denied or a device isn't available. Big thanks to Mario and Eric for building this one.