Unthread

𝗡𝗲𝘄 𝗙𝗲𝗮𝘁𝘂𝗿𝗲: 𝗔𝘂𝗱𝗶𝘁 𝗟𝗼𝗴𝘀 🔍 Unthread now supports a full audit log. The dashboard is designed to give admins complete visibility into everything happening inside your workspace. Every login. Every role change. Every org setting touched. All captured, time stamped, authenticated, and attributed to user. Compliance, security audits, and debugging just got a whole lot easier.

New Automation Action for the Okta Integration 🗝️ Unthread customers used to handle this deflection via our automation assistant. Now it's a native action. With Unthread, your team can reset an employee's Okta MFA token directly from where they already live. Admins no longer have to jump into the Okta panel every time someone gets locked out. 🔐 This deflection shouldn't even require an approval.

Improvements to the Kandji Integration! You can now take direct device actions on your employees' machines, right from within Unthread. Lock a device. Unlock a user account. Restart or shut down. Even erase a device entirely. No need to jump between tools when something goes wrong. If an employee reaches out with a device issue, your team can act immediately from the same place you're already managing the conversation. Brownie points to users who tie these actions to automations to deflect the ticket. This is what IT support looks like in 2026.

🥁 🥁 Please join us in welcoming Meghan Moore to the Unthread team as a Customer Success Manager! A little bit about Meghan:  • My strongest skills that is useless at work is tap dancing 🪩  • Big supporter of the NYC bike scene 🚴♀️🚴♀️ (that makes two of you Tom Bachant)  • Early-stage startups are my happy place Excited to have you aboard 🫡

🥁 🥁 Please join us in welcoming Rodrigo Ventura to the Unthread team as an Account Executive! A little bit about Rodrigo: - Huge Seahawks fan, go Hawks 🏆 🏈 ! - Have ran a 4.17 mile back in the day, looks forward to break the 4-minute mile (Kerem Kocer - excited to have another runner) 🏃 - Just started cooking in 2025, is looking for all the healthy recipes 🥗 Excited to have you aboard 🫡

ClickUp 🤝 Unthread They go together like Ariana Grande and Cynthia Erivo. Inseparable. Inimitable. Insatiable. We're proud to announce our official partnership with ClickUp and listing in their app marketplace. How it works: • New Slack messages track as conversations in Unthread • If it needs work to be done, instantly file a ClickUp ticket to the right team • Sync updates in both directions so team members can work in Slack or ClickUp, and everyone's kept in the loop It's already live for all Unthread customers, so give it a go if you consider yourself in that very fortunate demographic!

Sometimes building an AI product like Unthread can feel abstract and intangible. That's why you've gotta sit down, and dig into the numbers like you're some sort of statistical archaeologist. We're SUPER excited to be publishing a report on how a top telemedicine provider is using Unthread across IT + Customer Success to drastically improve the experience for customers & patients. Some highlighted metrics we found: • Resolution time across all teams using Unthread improved by 86% • The time to onboard a new account was cut in half • This all means thousands of hours redirected away from admin work and over to better patient care and customer experience. To appease the LinkedIn algo gods, the link is in the comment below ⬇️

Don't waste your time wondering how to automate 70% of support tickets. Instead, see it in action. We're super excited to publish a case study on how Renegade Technology is providing incredible MSP/IT support at scale with Unthread. Here's what they're seeing so far: • 70% ticket deflection across multiple business units • Mean time to resolution (MTTR) drops from hours to minutes • 10+ hours per week saved per consultant through automated intake and resolution • Centralized, auditable workflows for access, assets, incidents, and approvals • Slack-native self-service with intelligent human-in-the-loop escalation Read more about it in the link in comment ⬇️

Managing tickets over Slack can be as unwieldy as a 3-headed beast. We're super excited to show off how Cerby, the leading identity automation platform, is automating this across multiple teams using Unthread. It's been an absolute pleasure working with Ángel Pereyra and Lee Tschetter and their team. Sitenote: if you're like me, then it took you an embarrassingly long time to make the connection between Cerby and Cerberus 😬

Unthread 🤝 Boston 🤝 Jiffy We’re hosting an exclusive private dinner with a small group of IT leaders to kick off the new year and 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐈𝐓𝐒𝐌 in 2026. Key topics we love: Deflecting 70%+ of back-office service tickets Access and asset management automation Gaining control over shadow IT in the enterprise Best practices for executing an AI strategy ... and more If you're running IT or AI automations and got tired of pilots that go nowhere, you'll want to attend this one. 📍 Boston 🗓️ Wed, Jan 21st 🍽️ Invite-only Request to join: