SysAid

IT Manager in the Government Industry gives SysAid 5/5 Rating in Gartner Peer Insights™ IT Service Management Platforms Market. Read the full review here: https://gtnr.io/W4AXqQOzK #gartnerpeerinsights

"And how does the ticket queue make you feel?" IT people, your session is ready 👇

Everyone knows it. Nobody talks about it. The service desk workaround that became permanent. The script only one admin understands. The "temporary fix" from 2022 that's still in production. You can keep patching. Or you can fix the way work actually gets done. New Mr. IT episode with Oded karev digs into exactly this: why service desk processes break, why patching them never scales, and what it takes to rebuild them properly. Watch the full episode https://lnkd.in/eG3jGhxY

Only 9.9% of organizations know every piece of software running across their org. The other 90% are paying for licenses nobody's tracking and exposed to tools nobody's vetted. Grand Traverse County found 13% of their applications were unapproved. One day after uploading their contracts, they caught a $27K renewal they didn't need and avoided a $15K penalty on one they almost missed. SysAid License Manager builds that visibility automatically, no spreadsheets, no guessing. Our CISO breaks down why shadow IT is a compliance problem, not just a security one. https://lnkd.in/eT37QeY2

Your team loses 35% of the week to work that doesn't need their skills. We surveyed 718 IT pros. 35% of their time goes to manual, repetitive tasks. Ticket sorting. Copy-paste reporting. A quarter of them lose 40 to 60% of their day this way. It's not a headcount problem. It's a process one. Full breakdown of where that time actually goes: https://lnkd.in/eZX8Jijv

68 to 93. That's the CSAT jump SysAid's own support team drove by rebuilding around agentic AI, not chatbots. The mechanism: certainty thresholds. AI resolves what it's sure of. Below that, it hands off to a human immediately. Detractors down 94%. Frontline resolution up to 77%. Here's what you can expect from the episode: most companies chasing agentic AI get excited by the visible part, the chatbot. The harder work is controlling what happens when it doesn't know the answer. Our CEO Avi Kedmi breaks it down on the Business Intelligence Group's Winners' Circle podcast Listen here: https://lnkd.in/egAXw9A6

718 IT teams. Same finding, every time. AI adoption is up. Burnout is up. That's not a coincidence. It's a measurement problem. 61% of teams have AI. Only 13% have it doing the work. The rest are running a faster helpdesk. The queue is still there. July 28, we're breaking down exactly what separates the teams that closed that gap, live, with the data. P.S. Register here ↘️

18 IT teams. Same finding, every time. AI adoption is up. Burnout is up. That's not a coincidence. It's a measurement problem. 61% of teams have AI. Only 13% have it doing the work. The rest are running a faster helpdesk. The queue is still there. July 28, we're breaking down exactly what separates the teams that closed that gap, live, with the data. Register here ↘️

43% of IT professionals are burning out. Not stressed. Burning out. The highest rate isn't the help desk. It's VPs of IT, at 50%. Hiring more doesn't fix it. The stress changes shape. The teams making progress are removing work that shouldn't have reached people in the first place. https://lnkd.in/eqbK-myj

SysAid just opened a UK data centre. For IT teams in financial services, healthcare, and public sector, data residency is a hard procurement requirement. Not a preference. Now it's answered. Your data stays in the UK. Incidents resolved, requests fulfilled, workflows triggered. All within UK borders. Every action logged, every decision traceable. Backed by Cyber Essentials, SOC 2 Type II, and ISO 27001. Your team gets the control. Your auditors get the evidence trail. Learn more https://lnkd.in/eEyWFhty