Swiftly, Inc.

We're excited to be featured in the NEORide Showcase Series 💚! We'll be sharing how agencies across the NEORide network are using Swiftly to improve the accuracy, reliability, and usability of their transit data—helping deliver better rider information, stronger service performance insights, and more efficient operations. Tune in May 7: https://lnkd.in/geXEkPFs

Every day, millions of people around the world step onto a bus, a train, or a ferry and trust that it will get them where they need to go. Behind that trust is an incredible network of transit agencies working together and individually to improve the experience for those riders. We're proud to join American Public Transportation Association, UITP, and partners worldwide in celebrating #WorldPublicTransportDay. Across 12 countries and 2 billion annual passenger trips, we get to see firsthand how public transport transforms communities, connecting riders to the places and people that matter most. This year, we took a big step to improve that access and connection for transit agencies around the globe with the launch of a dedicated Spanish-language website: https://es.goswift.ly/ Thank you to every agency for your dedication to riders, your commitment to better service, and your belief that transit can transform communities. We believe in this industry's future, and we love celebrating it with you all. 🚍 🌍

With less than 2 months until the first World Cup game, all eyes are on transit in host cities 🌐 🏆 ⚽. 9 of the 11 US World Cup host cities use Swiftly, including Southeastern Pennsylvania Transportation Authority (SEPTA), which is already setting the standard for keeping riders informed during large events. In this clip, Katie Monroe, Customer Experience Director, shares how SEPTA eliminated "ghost buses" during disruptions by moving from paper forms to digital communications that flow directly to riders. Cancelled trips now reach riders instantly across SEPTA's app, website, and third-party platforms, whether during a Super Bowl parade or the daily commute. Read the full interview for more information on how World Cup host cities like Philadelphia and Los Angeles communicate with riders: https://lnkd.in/g7QXSRHz

Most transit agencies give their internal staff dashboards full of data. But operators? They're often flying blind on their own on-time performance. MTA Maryland is changing that. We recently sat down with Chief Customer Experience Officer Michael Helta for an executive interview on how his agency is tackling OTP. In this clip, he explains how MDOT MTA is giving operators personalized performance reports and pairing them with coaches to turn that data into real improvement. Read the full interview for more strategies, experiments, and results behind MDOT MTA's approach to OTP: https://lnkd.in/gt6DEPrj

Heading to OTE - Ontario Transportation Expo next week? Find us at Booth 300 — we'd love to connect! 🇨🇦 🚈 And don't miss Hazel Scher speaking on Monday at 2:30 PM ET in "Quality Data, Better Journeys: Enhancing Transit Customer Experience," moderated by Nicole Lysaght of Durham Region Transit. She'll be joined by Sara K. from Transit and Laura Catalano-Bragues from City Of Guelph Transit for a session covering the data pitfalls quietly undermining rider experience, from eliminating ghost buses to planning for special events (not just the standard schedule) to an industry methodology for benchmarking ETA completeness. Want to make sure you have time with our team while you're there? Schedule a meeting ahead of the event 👉 https://lnkd.in/gxgxNMGJ

#QualityData, #BetterJourneys: #EnhancingTransit #CustomerExperience | Session at #OTE2026 #TeamOPTA2026 Sponsor: Swiftly, Inc. 🎤 Moderator: Nicole Lysaght, Durham Region Transit Transit agencies are under pressure to deliver reliable service and improve the rider experience, but incomplete and poor data quality quietly undermines both goals. In this session, we'll break down transit #DataPitfalls and #SuccessStories across two critical parts of the #PassengerJourney: #TripPlanning and #RealTimeTracking. Specifically, this session will focus on opportunities to engage transit customers through innovative tactics when promoting special event services, ensuring that trip planning is available for more than just the standard schedule. In addition, this session will share a new industry methodology to benchmark “#ETACompleteness,” giving agencies an objective lens through which to evaluate the quality of their real-time passenger information. Attend to hear real-world examples from agencies tackling data quality issues head-on - from eliminating "#GhostBuses” to ensuring passenger information in trip-planning apps matches service on the streets. 1️⃣ Transforming the Passenger Experience with Quality Data Speaker: 🎤 Hazel Scher, Swiftly, Inc. 2️⃣ How Data Excellence Leads to Customer Excellence: A Guelph Transit case study Speaker: 🎤 Sara K., Transit 🎤 Laura Catalano-Bragues, City Of Guelph Transit 🌟 Learn more: https://lnkd.in/ggqvxEZW #LargestBusShowInCanada #OTE

Transit moves cities, and sometimes it moves people to race. This Saturday, 100+ runners are gathering to give the DC Streetcar a proper sendoff in the last-ever Beat the Streetcar Race. The route? The full H Street alignment. The pace to beat? An 8:56/mile, calculated using Swiftly's Run-Times. 🕛 🏃 Since 2016, the DC Streetcar has connected H Street to the Red Line, Amtrak, and the rest of the city, helping spark historic development along the corridor. Join in the celebratory send-off at Benning Road Station this Saturday at 1:00 PM. 🚎

Operations teams make split-second decisions all day long, and the tools they rely on need to keep up. That's why we continue to evolve our Live Operations product to help agency staff surface critical issues faster, stay ahead of disruptions, and manage service proactively. Over the past year, we've shipped 24 updates — all deployed instantly, with no downtime or additional costs. Learn more about Live Operations 👉 https://lnkd.in/gNe3y_Uh

“One of the answers to keeping operators on-schedule is to provide them with better tools. Onboard App is going to move the needle of on-time performance and increase the trust that our riders have in our service.” — Michael Helta, Chief Customer Experience Officer, MDOT MTA That insight is driving a major shift at Maryland Department of Transportation from reactive reporting to real-time operator empowerment. After piloting Swiftly's Onboard App on one division of buses, buses were 25% more likely to be on time and were 37% less likely to be early. Now they're scaling it fleet-wide by summer 2026. Read more about how MDOT MTA is turning data into action in Mass Transit magazine's recent feature of our webinar on how to improve on-time performance 🔗 https://lnkd.in/gcTxVgJH And catch the recording of the conversation 👉 https://lnkd.in/g34pFvpB

Today is a celebration of operators, dispatchers, planners, schedulers, supervisors, and everyone keeping transit running. Transit Employee Appreciation Day, championed by American Public Transportation Association, and Transit Operator and Worker Appreciation Day, championed by Canadian Urban Transit Association (CUTA), exist because the work transit employees do matters. Transit employees don't just move people from A to B. They make it possible for someone to get to work, to a doctor's appointment, to school, reliably, every day. The health and well-being of our communities depend on that, and we're grateful to work alongside them. 🧡