ProServeIT

📢 Newsflash: Copilot just got its BIGGEST upgrade since it launched. With Microsoft's Wave 3, Copilot can now run multi-step work on its own (Cowork), build directly inside Word, Excel, PowerPoint, and Outlook (Agent Mode), and even pick the right AI model for the job. And that's not all. Wave 3 also brings Agent 365, the governance layer IT teams have been asking for, and Microsoft is rolling it all into the brand-new Microsoft 365 E7, the Frontier Suite built for organizations ready to operate AI at scale. E7 drops tomorrow. May 1, 2026. So we broke it all down in a new blog, pulled from the highlights, demos, and live Q&A of a recent webinar we hosted on the same topic. Clear, practical, and right in time for launch. https://hubs.ly/Q04f44v-0 #Microsoft365 #Copilot #Agent365 #MicrosoftE7 #AIAgents #Wave3

Some of the most valuable leadership conversations happen in smaller, more intentional settings. On May 28th, we’re hosting a curated, invitation-only dinner in Toronto for women executive leaders within the WOI network. Featuring insights from Mihae Ahn, MBA, VP of Marketing at ProServeIT, this intimate gathering creates space for dialogue to unfold naturally — encouraging shared perspective, honest exchange, and connection that goes beyond surface-level networking. No panels. No presentations. Just meaningful conversation around the table. 📍 Chop Steakhouse, 181 University Avenue 🗓 Thursday, May 28th | 6:00–8:00 PM Attendance is intentionally limited to preserve the quality of conversation. If you’re leading an established business and value thoughtful, peer-level exchange, we invite you to apply. https://lnkd.in/ebjJXXvJ

We shared some good news earlier this week. This blog shares the why behind it. 👇 Fresh off being recognized as one of Canada’s Top Small & Medium Employers for 2026, we took a moment to reflect on the culture we’re building at ProServeIT. One that invests in curiosity, makes space for growth, and puts real care behind the work and the people making it happen. Can't wait to see where the rest of the journey takes us. 🚀 🔗 Read here: https://hubs.li/Q04bjhVT0

We just finished listening to this conversation between Susan Bisaillon, President and CEO of Safehaven and Mihae Ahn, MBA, our VP of Marketing, on the newest episode of Business Casual 🎙️, and honestly, we didn’t want it to end. It’s one of those rare conversations about leadership that feels genuinely real with thoughtful reflections on what it means to lead with purpose, care, and intention. ☺️ Susan’s perspective deeply resonates with how we think about partnership. 🤝 For those who don’t know, we’ve had the privilege of working alongside Susan and the SafeHaven team for years, supporting them quietly behind the scenes as their organization continues to evolve. As their managed IT services partner, we’ve worked together to strengthen security foundations, support the people who rely on their technology every day, and thoughtfully adopt new tools, including Copilot, in ways that truly fit how they operate. Our shared goal has always been to create stability so leaders and teams can stay focused on care, impact, and inclusion. That kind of partnership takes time, trust, and consistency. A special thank you to David Poley, whose relationship with Susan is exactly what we hope every partnership looks like: steady, authentic, generous, and grounded in shared purpose. 👏 🌟 Susan, we hear you. And we’re truly grateful you shared this conversation and for our on-going partnership. If you’re interested in leadership that honours sustainability and the long run, this episode is well worth a listen. ⬇️ 🎧 Check it out: https://lnkd.in/eyJxgkZi

We have news that genuinely makes us stop and smile. 🥹 ProServeIT has been named one of Canada's Top 100 Employers for 2026 by Mediacorp Canada Inc. and The Globe and Mail. And while every recognition feels special, this one hits different knowing we've earned it four consecutive years running. This recognition looks at things like workplace culture, benefits, training, community involvement, and work atmosphere. We were recognized for unlimited vacation, profit-sharing, six paid volunteer days, 700+ hours donated to communities last year, and a structured internship program with real mentorship and meaningful projects. But honestly, the metrics aren't the point. The point is that we genuinely believe that when people feel cared for, supported, and seen at work, everything else follows. Better ideas. Better energy. Better everything. Happy people don't just perform better. They're kinder to each other, more patient with clients, and more willing to go the extra mile because they actually want to, not because they have to. Eric Sugar, our President, has always said it simply: "If our people are thriving, our clients will too." That's the whole philosophy right there. Take care of the humans first. The rest takes care of itself. Being recognized for it is a bonus. The real work happens on a random Wednesday when nobody's watching. In whether people feel safe to ask questions. In whether someone goes home feeling good about their day. That's what we're building here. And we're so proud of every single person who makes it real. 💙 📘 Learn More: https://hubs.li/Q049_Vnq0 ➡️ Read ProServeIT's Magazine feature: https://hubs.li/Q049_RMW0 #TopSME #topemployers2026 #ProServeIT #PeopleMatter #CanadaTopEmployers

The sum is always greater than its parts. Especially in IT. ⚙️ Operational excellence and strong security, on their own, only go so far. It’s the integration that creates real resilience. In her latest blog, Mihae Ahn, VP of Marketing at ProServeIT, shows why managed security must be embedded in managed IT, and how this shift helps leaders move from reacting to risk to managing it with confidence. At ProServeIT, we unify IT and security, and deliver it all through a people-first, hospitality-driven lens. The kind of integration that brings stability, support, and peace of mind, together. 🔒 🔗 Read here: https://hubs.li/Q049w8zX0 #ManagedServices #ManagedCybersecurityServices #ProactiveITSupport #Hospitality

𝗪𝗲’𝗿𝗲 𝙨𝙩𝙞𝙡𝙡 𝗻𝗼𝘁 𝗼𝘃𝗲𝗿 𝗶𝘁. 🥹 Some moments are bigger than words, and last week was one of them. So instead of telling you again, we gathered a few of our favourite moments and let the reel do the talking. THIS is what #EmpowerWomen felt like. 💙 Pure magic, start to finish ✨ #EmpowerWomen #GiveToGain #InternationalWomensDay #WomenInLeadership #CommunityImpact #ProServeIT

#EmpowerWomen2026: Celebrating Women in Leadership in Toronto https://hubs.li/Q0495-Tj0

𝐘𝐞𝐬𝐭𝐞𝐫𝐝𝐚𝐲, 𝐰𝐞 𝐡𝐨𝐬𝐭𝐞𝐝 #𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐖𝐨𝐦𝐞𝐧 — 𝐚𝐧𝐝 𝐨𝐮𝐫 𝐡𝐞𝐚𝐫𝐭𝐬 𝐡𝐚𝐯𝐞 𝐧𝐞𝐯𝐞𝐫 𝐛𝐞𝐞𝐧 𝐟𝐮𝐥𝐥𝐞𝐫. 🙌 Over 80 incredible women leaders and allies gathered at Microsoft's downtown Toronto office to connect, inspire, and create meaningful impact together. From check-in and networking, to two powerful panels, to our keynote and lunch conversations, the energy in the room was electric. 𝐊𝐞𝐲 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐦𝐨𝐯𝐞𝐝 𝐮𝐬: 💫 See potential in others, and invest in it. 💫 Show up and take up space. Your presence gives others permission to do the same. 💫 We gain by giving but fill your own cup too. 💫 Be kind to yourself. The narrative you tell yourself matters. None of this would have been possible without our incredible speakers: 🎤 𝐏𝐚𝐧𝐞𝐥 𝟏 - 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐖𝐞𝐥𝐥𝐛𝐞𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: 𝐁𝐨𝐝𝐲, 𝐌𝐢𝐧𝐝, 𝐖𝐞𝐚𝐥𝐭𝐡 & 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 Thank you Jillian Kennedy, Pascale Mapleston, and Jaime McMahon for your honest, candid, and deeply human conversations. You gave us permission to see success differently. 🎤 𝐏𝐚𝐧𝐞𝐥 𝟐 - 𝐆𝐢𝐯𝐞 𝐭𝐨 𝐆𝐚𝐢𝐧: 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐁𝐞𝐭𝐭𝐞𝐫 𝐓𝐨𝐦𝐨𝐫𝐫𝐨𝐰 Thank you Sharla Postic, Rekha Narang, and Eric Sugar for opening our eyes to what inclusive leadership really looks like in practice and inspiring us to multiply our impact. 🎤 𝐊𝐞𝐲𝐧𝐨𝐭𝐞 - 𝐂𝐥𝐢𝐦𝐛 𝐋𝐢𝐤𝐞 𝐚 𝐆𝐢𝐫𝐥! Thank you Krista Strating for an incredible keynote that left us fired up and ready to climb, unapologetically. 🎙️ And a huge thank you to our moderator Mihae Ahn, MBA Ahn for holding space so beautifully throughout the morning. Also, the most beautiful part: this year, 𝐰𝐞 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐭𝐡𝐞 𝐇𝐈𝐆𝐇𝐄𝐒𝐓 𝐚𝐦𝐨𝐮𝐧𝐭 𝐨𝐟 𝐝𝐨𝐧𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐃𝐫𝐞𝐬𝐬 𝐟𝐨𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐓𝐨𝐫𝐨𝐧𝐭𝐨 𝐜𝐨𝐦𝐩𝐚𝐫𝐞𝐝 𝐭𝐨 𝐚𝐥𝐥 𝐩𝐫𝐞𝐯𝐢𝐨𝐮𝐬 𝐲𝐞𝐚𝐫𝐬. Every dress, every contribution, will help women re-enter the workforce with confidence and economic independence. #EmpowerWomen remains one of our favorite events, closest to our hearts. We are overflowing with joy knowing we can show up year after year to empower women in our community. 💙 To every single person who attended, thank you for showing up with intention and generosity. And to the incredible teams at LineZero, ProServeIT and Microsoft. Shoutout to Amanda Hajjarah, Bile Hassan, Betty Quon, Cassandra Quintana, Dina Gjaferi, Joy Fajardo, Kaavya Shah, Katherine Quon, Maria Trynoga, Nardeep Banga, Onyeka Ndukwe, Shwetha S., Victoria Duran, Yinka Aribo. None of this happens without you. 👏 A heartfelt thank you to our amazing partners who made this all possible: LineZero, Microsoft, Dress for Success Toronto, CAAT Pension Plan, and The Benefit Code Inc., your support means everything. 🙏   Because when we give, we all gain. 💪 #EmpowerWomen #GiveToGain #InternationalWomensDay #WomensMonth #DressForSuccess #Leadership #CommunityImpact

IT support decisions are ultimately leadership decisions. ↔️ In her latest article, part of an ongoing exploration of hospitality‑driven managed services, Mihae Ahn helps you understand why. She examines how proactive IT, when paired with a human‑centered approach, shapes both leadership effectiveness and the employee experience, and how this added layer, informed by ProServeIT’s real‑world partnership model, changes how technology is felt across an organization. 🔗 Read here: https://hubs.li/Q048mjW90 #ManagedServices #ITLeadership #ProactiveITSupport #Hospitality