Postscript

AI can scale support. Human connection keeps it good. Join us, Gorgias, Consio, Simplesat, SunnyRoad, and TalentPop on April 9 at 2 PM ET for a live session on how ecom brands are using AI to grow CX without sounding like a bot. We saved you a seat! https://lnkd.in/gAFxZ6Dr

35% higher EPM. 50% higher CTR. 29% higher CVR. That's what Postscript merchants are seeing with RCS vs standard SMS — and we're just getting started. We added video support and calendar actions to RCS at Postscript this week. Two features that make it easier for brands to send messages that stop the scroll instead of blending into it. Video in cards and carousels for more engagement. Calendar actions allow subscribers to save a product drop, lock in a sale date, or add a brand event to their calendar — all with a single tap. And all of that is within a branded, verified sender that builds trust before a subscriber even opens the message. RCS isn't replacing SMS. It's raising the ceiling for what a text message can do. Apply now: https://lnkd.in/g_PAMe-R

Last day of Shoptalk! Come play a round with us. Just look for the only bodega.

Don't forget to say hey to the greatest team in ecom at Shoptalk today! Booth #2859!

We're at Shoptalk! Bodega #2859!

With the latest Infinity Testing updates, brands can: - Optimize for engagement or revenue - Test messaging beyond traditional recovery flows - Edit AI-generated variants before launch - Get clearer reporting on lift and performance Here's the tl;dr.

You gave them your number ‎ And now your phone buzzes at 8 am on a Tuesday with "Hey! We miss you 💕" from a brand you bought socks from once. ‎ But here's the thing, you've probably sent that exact same text to your customer. 😅 ‎ Wouldn't you love to find out which of your messages they're actually deleting, by popular vote of 100 commerce leaders? You can find out at Commerce Feud. ‎ The Retention Round presented by Postscript at Shoptalk. Four Seasons Penthouse, teams of 3 over tasting menus, $15K grand prize, $200 spa card just for playing! ‎ 7 questions hitting the board: 1. Name something brands overuse in their SMS copy. 2. Name the most overused SMS campaign every brand sends on Black Friday. 3. Name something brands put in their pop-ups. 4. Name the first message you get when you sign up for a brand's text messages. 5. Name a retention tactic every brand tries that actually backfires. 6. Name something you refresh 20 times a day during a big sale. 7. Name something every brand offers in their welcome flow that used to work but doesn't anymore. ‎ Here's the cheat code. Submit your answers here and they go straight onto the board your round plays on. You're not just playing, you're rigging the game in your favor: https://lnkd.in/g23puiVD

"That's your chance, but most brands are missing it." Don't miss the latest ep covering our State of Conversation Report with DTC Newsletter. https://lnkd.in/expKYwbc

Loyalty in 2026 isn’t just points and perks. The brands winning right now are embedding loyalty across the entire customer journey — using data, personalization, and CX to drive repeat purchases. We’re joining Okendo to break down how leading brands are actually building loyalty programs that fuel real growth. If loyalty is on your roadmap this year, don’t miss this one. Register and come steal a few ideas. https://lnkd.in/gzNvqtpM