outboundIQ

So, recently, I decided that it was one of my personal goals to become one of the foremost experts in Genesys... As such, for the past few months, I've been spending AT LEAST an hour a day with a private Genesys tutor, awkwardly stumbling through the vocabulary and platform philosophy, learning how to build and architect outbound calling, and how to integrate and customize the system to fully take advantage of outboundIQ... Whereas I still have a long way to go to achieve said goal of being the "best", lol, I am certainly well down the path, and riding on my own, and I wanted to take a moment and give a giant Friday shout out to my teacher, partner, and friend, Connect, based out the UK, for their willingness to share their incredible wealth of knowledge with me, and their patience to tolerate my learning process...their company, leadership, and team, are incredible to work with, and if anyone in my network is ever looking for help with the Genesys platform, or an implementation, conversion, or build, I simply can not recommend them highly enough... Thank you, team Connect, so much, for being such great partners to outboundIQ...and to me... ❤️ 🙏

👋 Come meet us at Five9 Sales Kickoff 2026! We’ll be on-site all week and would love to connect! If you’re attending SKO, we’d love to meet you in person to chat about outbound performance, industry trends, and what’s ahead for 2026. 📅 January 26–29 📍 Virgin Hotels Las Vegas (Curio Collection by Hilton) 👉 Reach out to Tina Tafur, Sandy Tafur, or Joe Doherty to book a meeting while we’re there. Looking forward to seeing you in Vegas!✨

Signals guide the call Carriers whisper before we Dial smarter, connect Big news. The future of outbound just leveled up. Meet outboundANI PRO 🚀 Our biggest advancement yet to outboundANI’s ML models and assignment logic. This isn’t a small update. It’s a fundamental shift now powered by carrier intelligence. With outboundANI PRO, we’re no longer just looking at contact rates for individual numbers. We now evaluate performance at the carrier level before assignment, giving us smarter ANI routing with real delivery context. What’s different: 📞 CarrierIQ Insights tied to every number and every ANI on a carrier level. 🧠 Real-time decisioning Models adapt instantly to carrier level impacts as they happen. 🚫 Intelligent avoidance Problematic carrier segments are automatically avoided before performance is affected. The result? Higher contact rates. Cleaner delivery. Fewer failed attempts. This is automation that doesn’t just move fast, it moves smart. Protecting brand reputation, preserving performance, and maximizing every dial. Outreach shouldn’t be limited by carrier blind spots. It should be powered by delivery intelligence. And now, it is. 🚀 Let’s connect more conversations. Smarter. Together.

🔥 Webinar Alert - Your Problem Is NOT iOS26 (It’s Literally Everything Else) Let’s stop blaming iOS26 for every challenge in outbound performance. Join us for a straight-talk session where we’ll break down what these new settings actually do, how to recognize when they’re impacting your campaigns, and the practical steps you can take to optimize around them. 🚀 Bonus: All attendees will receive access to the outboundIQ “iOS26 Bible”, a go-to resource to keep handy as things continue to evolve!  👉 Register here: https://lnkd.in/eZNNBA7u

New Job Alert - our awesome customer, American Residential, is seeking a qualified data analyst and engineer to join their growing team! Check out the listing first here: https://lnkd.in/e7_PdnAj ARW Home

Starting the new year with a bang! 💥 We are excited to share a major set of enhancements now available to our customers! Now available: Remediation Center, included at 𝗻𝗼 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝘀𝘁. 🫰 All customers subscribed to our Registration and Remediation service now have access to the deepest level of visibility we have ever offered. Remediation Center gives customers clear insight into the analytics driving ANI behavior, utilization, and remediation activity. Customers can now track 𝗲𝘃𝗲𝗿𝘆 𝗻𝘂𝗺𝗯𝗲𝗿 under management through a new Inventory Console and Request Portals, with visibility into branding details, performance, utilization, and remediation timelines. The platform also enables customers to request P1 remediation on any number, regardless of analytics, and introduces newly exposed APIs that allow external monitoring systems to take action in real time across the entire ANI inventory. This is the 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁 to our Remediation service to date and delivers the most comprehensive real-time metrics and operational visibility we have ever made available. 🔥 Interested in learning more? Reach out to: sales@outboundiq.com outboundIQ

Happy 2026, LinkedIn, from all of us @ outboundIQ... :-) ❤️ 🙏

Just in time for the holidays, check out this new VP/Contact Center opportunity with Joshua Churnick and our friends @ Vertex Service Partners! This is a great time to be working in home improvement, and Vertex is an amazing place in which to do it...someone awesome in our network, go meet them, please... :-) 🙏 https://lnkd.in/e9uTZaSR https://lnkd.in/e7_PdnAj Warmly to you all, and merry Christmas, LinkedIn... :-)❤️ 🎄