Onyx Platform

That's how most agencies operate: five or six platforms, agents context-switching after every call, ops teams stitching together what should already be one dataset. The tax nobody budgets for isn't the seat fee. It's the human cost of holding it all together by hand. And adding another tool rarely helps — every new integration adds a seam, and seams are where things fall apart. Swipe through ↓ or read the full piece (link in comments).

Really enjoyed working with Andrew Eachon over the last 6 months and look forward to supporting him and the entire Century Benefits team going forward! https://lnkd.in/eWq5DdzY

When your platform handles operations, analytics, and compliance in one place, you get to focus on what actually grows an agency: your people and your relationships. We'll be at Medicarians to talk about how agencies are scaling smarter. Come say hi to the team! #Medicarians #ScaleSmarter #OnyxPlatform

At Onyx Platform, we are adding AI across the platform with a simple view: AI should fit how teams actually work. For some, it should be invisible and improve compliance, routing, coaching, and follow-up in the background. For others, it should be interactive, configurable, and extensible. The goal is better operating outcomes. This article lays out the framework behind how we think about Onyx + AI: https://lnkd.in/ddgbhama

Texting with clients enables the conversations agents otherwise couldn't have! https://lnkd.in/dnGbYwRy

More applications. More members. Fewer hours. That's what's possible on Onyx Platform! A+ Insurance Designers ran Open Enrollment on Onyx and measured the difference: → +12.5% applications per agent → +13.3% members per agent → -14.3% hours per application Their agents serve a multilingual client base, handling ACA sales and customer care in the same workflow. When every call has full context on screen before it connects, and missed inbounds automatically become follow-up tasks, the math changes. Full case study: https://lnkd.in/diNfqp5s

Your policyholders are calling your sales lines. Onyx Platform's policyholder detection automatically routes existing customers to the right team, so callers get the help they need and agents stay focused on new business! https://lnkd.in/dRPnSGcb

At Onyx Platform, NPN is all you need! https://lnkd.in/dCwE5Sk5

This is why we are here!

What if your script could read required disclosures FOR your agents? Or branch automatically based on what the agent enters? We wrote about the features we've built that agents and compliance teams both love. https://lnkd.in/dcAwrvBE