Front reposted this
Sometimes the biggest tax is the hours your team spends coordinating around a customer problem vs. actually solving it. You might not believe me if I told you we found that, on average, teams spend 3 hours coordinating how to solve problems for every 1 hour solving them. That’s the baseline we’re seeing across B2B teams right now. And AI, ironically, is often making it worse when it’s layered on top of fragmented workflows. We dug into this in our first research report. The takeaway is pretty simple: AI doesn’t create leverage if your system is still fragmented. It amplifies the coordination tax. Worth a read if you’re thinking about where AI actually drives ROI vs. where it quietly adds cost: https://research.front.com
Tax Day is a good reminder that there’s a hidden cost of AI adoption, and it’s one your team pays every day: the coordination tax. 3 hours coordinating. 1 hour solving. That's not a bad week. That's the baseline. From chasing down context, waiting on handoffs, and working around tools that weren’t built to handle the complex reality of B2B, enterprises (and their employees) are feeling the strain – and this “tax return” doesn't show up on any dashboard. It shows up on balance sheets and in exit interviews. → AI Workflows: 71% of companies experience significant AI failures within 90 days → Employee Retention: 1 in 3 companies lose top performers to burnout Our goal at Front is to make sure that every team, tool, and customer conversation is in sync. This Tax Day, consider reevaluating the hidden fees that accompany your AI spend. You could find the coordination tax break that only 14% of B2B teams have taken advantage of. Read the full report → https://research.front.com