FixFirst - Make Repair Happen

Just back from Vienna — the headquarters of the United Nations Industrial Development Organization (UNIDO) … with some big news! 🤩 FixFirst - Make Repair Happen has been invited to join the Global Electronics Management (GEM) Program which is designed to advance the circular economy for electronics and is funded by Global Environment Facility (GEF), led by UNIDO in partnership with African Development Bank Group, UNDP and UN Environment Programme. A few facts that show the scale of this initiative: 🌍 16 countries ⏰ 6-year global program (2026–2031) 💰 ~US$ 60 M combined funding 💪 Co-financing indicated at ~US$ 360 M The global electronics system is still built on a broken default: produce → consume → discard. Recycling helps, but it’s not the solution — circularity including repair is. 🙌 What excites us most: in many GEM countries, repair ecosystems never disappeared. Skills, culture, and real repair economics are still alive. At the same time, without the right systems in place, even these markets risk eroding. GEM is a chance to both learn from what works today and make repair a durable, scalable pillar of a truly circular electronics economy. FixFirst will be helping turn GEM into execution through repair incentives, AI-supported diagnosis, repair booking & workflow infrastructure, quality and impact reporting, and a scalable data/API layer for repair intelligence, right-to-repair compliance and more. 🛠 The program countries include: Botswana, Cambodia, Colombia, Djibouti, Ethiopia, Eswatini, Kazakhstan, Lesotho, Mozambique, Namibia, Peru, the Philippines, Somalia, South Africa, Türkiye, and Viet Nam. We’ll be contributing alongside an impressive group of partners, including: Accenture, Closing the Loop, Global Electronics Council (GEC), GreenForest Solutions GmbH, HP, iFixit, Lenovo, Minimise, Norwegian Institute for Air Research (NILU), Palsa & Pulk (The E-Waste Column), Sustainable Electronics Recycling International (SERI), and the International Telecommunication Union (ITU). 🙌 We’re proud to be part of this group and excited for what’s ahead. Personally, I feel deeply humbled and grateful to contribute to tackling such a global challenge — and to help shape the circular transition! 💚 🔗 Learn more: https://lnkd.in/dA8PAhvy #RightToRepair #CircularEconomy #GreenIndustry  #Repair #Circularity #Ewaste #Electronics #UNIDO #GEF #FixFirst #Electronics #Impact #BRSConventions

2026 is the year we will make repair happen! 💪🛠 Over the past year, we tested, launched and adjusted new ideas, which led to a clear strategy. And yes, our new slogan: FixFirst - Make Repair Happen. Which is exactly what we do and what our customers can do using our solutions. 🙌 In 2025, we introduced a new platform model with fix1.today - designed as infrastructure that others can use to launch and scale repair. After smaller tests, the first large-scale implementation followed quickly: London’s first repair voucher program, built together with The Restart Project, ReLondon and the North London Waste Authority. From there, demand grew. We expanded beyond electronics into fashion & textiles, launching the Berlin Repair Deal with Circular Berlin. This week, we’ll be at Berlin Fashion Week as part of the 202030 Think & Do Tank white paper and exhibition by studio MM04. Along the way, we worked with cities, NGOs, policymakers and industry - and spoke at events such as EU Green Week, BMUKN formats, RepairCon, FixFest, IFA, Circular Valley, Impact Festival, ChangeNOW and others. The common theme: everyone agrees repair must scale - but how? 👀 We also saw growing attention from the startup ecosystem: we were among the winners of The Drop 50, naming us one of Europe’s most promising climate tech startups, and were featured in the ESCP Business School Founders Report as a change maker incl. an interview with me. 🚀 In December, something special happened. Our platform model won the Bundespreis Ecodesign | German Ecodesign Award - as a concrete example of how the Right-to-Repair can be implemented in practice. The award was given by BMUKN, UBA and IDZ — reinforcing that repair policy needs execution infrastructure. 🎉 So why 2026? In July, the #RighttoRepair will enter into force in the EU. In Germany, the BGB will introduce a new paragraph: Reparaturpflicht. This will reshape a trillion-euro industry and make most electronics and appliances more repairable. 🤓 That’s why we’re preparing the next step: compliance tools, repairability checks, and a new platform architecture that can scale across Europe and beyond, including a multinational project we’ll announce soon. 🌍 Repair works - if you make it easy and worth it. Our platform already shows what’s possible: - modular architecture & white-label solution - thousands of repair requests processed - 70% MoM growth - 4.8★ rating - NPS 85 Which leads to what we’re introducing today: zircls. ➰ zircls turns repair vouchers into a continuous incentive system. Members can earn up to €500 in repair vouchers by choosing repair, second-hand or refurbished - and by prioritising more repairable products when buying new. Brands, cities and repairers can offer zircls and combine it with their own incentives. Powered by AI agents. 🤖 More at https://zircls.com/ — with a detailed announcement next week. 🤩 The regulation is coming. The tools exist. Now it’s time to #makerepairhappen Back to work. 😉

Wow! 🤩 Last night we received the Bundespreis Ecodesign 🏆🌍🎉 Jury Member Siddharth Prakash said in his speech: "𝘙𝘪𝘨𝘩𝘵 𝘵𝘰 𝘳𝘦𝘱𝘢𝘪𝘳 𝘪𝘯 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦? 𝘛𝘩𝘪𝘴 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘴𝘩𝘰𝘸𝘴 𝘩𝘰𝘸 𝘪𝘵 𝘤𝘰𝘶𝘭𝘥 𝘸𝘰𝘳𝘬 - 𝘢𝘯𝘥 𝘮𝘢𝘬𝘦𝘴 𝘳𝘦𝘱𝘢𝘪𝘳𝘴 𝘮𝘰𝘳𝘦 𝘢𝘵𝘵𝘳𝘢𝘤𝘵𝘪𝘷𝘦 𝘢𝘯𝘥 𝘤𝘰𝘯𝘷𝘦𝘯𝘪𝘦𝘯𝘵: 𝘸𝘪𝘵𝘩 𝘢𝘳𝘵𝘪𝘧𝘪𝘤𝘪𝘢𝘭 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦, 𝘵𝘳𝘢𝘯𝘴𝘱𝘢𝘳𝘦𝘯𝘵 𝘤𝘰𝘴𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘣𝘦𝘵𝘵𝘦𝘳 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘭𝘰𝘤𝘢𝘭 𝘸𝘰𝘳𝘬𝘴𝘩𝘰𝘱𝘴. 𝘐𝘵’𝘴 𝘢𝘣𝘰𝘶𝘵 𝘥𝘦𝘮𝘰𝘤𝘳𝘢𝘵𝘪𝘻𝘪𝘯𝘨 𝘳𝘦𝘱𝘢𝘪𝘳𝘴 𝘢𝘯𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘪𝘯𝘨 𝘳𝘦𝘱𝘢𝘪𝘳 𝘴𝘰𝘷𝘦𝘳𝘦𝘪𝘨𝘯𝘵𝘺." The Bundespreis Ecodesign | German Ecodesign Award is Germany's highest state award for ecological design - developed, supported and presented by the Federal Ministry for the Environment, Nature Conservation, Nuclear Safety and Consumer Protection (BMUKN), the Umweltbundesamt - German Environment Agency (UBA), and the International Design Center Berlin (IDZ) The award goes to our new product and platform as a service model fix1.today! Other (former) winners include SHIFTphone 8, Too Good To Go, Recup, MOOT and other amazing examples! 🤩 You can find all winners here: https://lnkd.in/dzUJyX6n and the link to the press release here: https://lnkd.in/d5qHkQ-7 👀 I'm super proud of our team's work FixFirst - The OS for Circular Services & Products and to see the new platform model adopted in London, Berlin and other places we can hopefully soon talk about publicly! 🙌 #bundespreis #ecodesign #repair #righttorepair #circulareconomy Image Credits: Sandra Kühnapfel © IDZ

𝗦𝗮𝘃𝗲 𝘁𝗵𝗲 𝗗𝗮𝘁𝗲: 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 𝟮𝟬𝟮𝟱 – 𝗡𝗮𝗰𝗵𝗵𝗮𝗹𝘁𝗶𝗴. 𝗗𝗶𝗴𝗶𝘁𝗮𝗹. 𝗭𝗶𝗿𝗸𝘂𝗹ä𝗿. Die Jahreskonferenz der BMUV Community Nachhaltige Digitalisierung steht an. Wir freuen uns auf viele Teilnehmerinnen und Teilnehmer! Hier die wichtigsten Infos: 📍 𝗢𝗿𝘁: BMUKN, Stresemannstraße 128–130, Berlin 🕒 𝗭𝗲𝗶𝘁: 14:30–20:00 Uhr 𝗪𝗮𝘀 Sie erwartet: ▶️ Begrüßungsrede zur Digitalpolitik des BMUKN durch Carsten Träger Parlamentarischer Staatssekretär ▶️ Impuls: Re-Use-Strategie der Berliner Stadtreinigung durch Birgit Nimke-Sliwinski Head of Reuse bei den Berliner Stadtreinigungsbetrieben (BSR) ▶️ Paneldiskussion mit Themenschwerpunkten zu „Zukunft Kreislaufwirtschaft – Nachhaltig gedacht. Sozial gestaltet“ mit: Birgit Schwenk Unterabteilungsleiterin BMUKN – Verantwortlich für Themen wie Reparatur und nachhaltigen Konsum Sebastian Daus CEO und Gründer des Start-Up FixFirst Jutta Gurkmann Leiterin Geschäftsbereich Verbraucherpolitik, Verbraucherzentrale Bundesverband e.V. Lenia Karallus Chief Commercial Officer Fashion, Momox SE   ▶️ Vorträge und Workshops in parallelen Sessions unter anderem mit: „𝘎𝘳𝘦𝘦𝘯 𝘈𝘐 𝘨𝘦𝘴𝘵𝘢𝘭𝘵𝘦𝘯 𝘶𝘯𝘥 𝘦𝘪𝘯𝘴𝘦𝘵𝘻𝘦𝘯: 𝘝𝘰𝘯 𝘌𝘧𝘧𝘪𝘻𝘪𝘦𝘯𝘻 𝘻𝘶𝘳 𝘞𝘪𝘳𝘬𝘶𝘯𝘨“ – mit dem 𝗚𝗿𝗲𝗲𝗻-𝗔𝗜 𝗛𝘂𝗯 𝗠𝗶𝘁𝘁𝗲𝗹𝘀𝘁𝗮𝗻𝗱. 𝘈𝘣𝘴𝘤𝘩𝘭𝘶𝘴𝘴𝘱𝘳ä𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘥𝘦𝘴 𝘽𝙈𝙐𝙆𝙉-𝘗𝘳𝘰𝘫𝘦𝘬𝘵𝘴 𝘋𝘪𝘨𝘪𝘒𝘰𝘯 (Digitale Lösungen für den nachhaltigen Konsum in der Kreislaufwirtschaft). ▶️ Abschluss mit Netzwerktreffen & Get together Weitere Informationen zum Programm sowie die Möglichkeit zur Anmeldung finden Sie hier: https://lnkd.in/dHuH3rhD

🌍 𝙏𝙤𝙙𝙖𝙮 𝙤𝙣 𝙄𝙣𝙩𝙚𝙧𝙣𝙖𝙩𝙞𝙤𝙣𝙖𝙡 #𝙍𝙚𝙥𝙖𝙞𝙧𝘿𝙖𝙮, 𝙬𝙚’𝙧𝙚 𝙩𝙖𝙠𝙞𝙣𝙜 𝙧𝙚𝙥𝙖𝙞𝙧 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡 🚀 At FixFirst - The OS for Circular Services & Products, our mission means to empower repairers businesses to do more repair, more easily, and to build a future where they can truly thrive. 💪 𝙏𝙝𝙖𝙩’𝙨 𝙬𝙝𝙮 𝙬𝙚’𝙧𝙚 𝙡𝙖𝙪𝙣𝙘𝙝𝙞𝙣𝙜 𝙩𝙝𝙚 𝙣𝙚𝙬 𝙛𝙞𝙓𝙞 𝙖𝙞 – 𝙥𝙧𝙤 ⚙️🤖🎉 With fiXi ai – pro, repair companies can now automate diagnostics, manage communication, and connect products, services, and presentations directly to an AI assistant. Customers can chat or call to describe an issue, get an instant diagnosis, book an appointment, and even purchase a repair service - all in one seamless flow. ✨ 💡 𝗔𝗻𝗱 𝗶𝘁’𝘀 𝗳𝘂𝗹𝗹𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝗯𝗹𝗲: You can define rules for which requests the AI handles automatically (like low-margin repairs or brands you prefer not to take) - and which ones should go straight to booking or your team. You can even set boundaries, like never suggesting competitors or prioritizing certain products or partners. PLUS, you’ll be able to 𝙨𝙚𝙡𝙡 𝙧𝙚𝙥𝙖𝙞𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙖𝙣𝙙 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨 🅳🅸🆁🅴🅲🆃🅻🆈 🅾🅽 🅲🅷🅰🆃🅶🅿🆃 soon, opening a new channel for your business. And now is the time to get ready for it. ⏰ 🧠 AI-driven diagnosis, scheduling & spare parts 💬 Chat, call & form automation 🛍️ Connect your shop, presentations & services 🔗 Integrate with thousands of tools & marketplaces 📲 Human handover & WhatsApp support built-in We’re building the future of repair - one conversation, one call, one fix at a time. 👉 Join us to make repair the first choice! PS: I'll be at Repaircon today with a special for early access 🤓 Our speaker input from yesterday on AI was recorded and will be shared shortly with everyone. Thanks Aaron Weyrauch, Jan Petermann, Sinan Bilir-Lenz and team for making this possible! Great to meet again Thorsten Krix, Carsten Waldeck, Ben Harder, Ulf Buscher and many more - fyi: the AI tools also work with ASWO 😉

More excitement - we're nominated for the German Ecodesign Award 🎉 Our new platform that everyone can use to launch & scale their own repair (voucher) or circular service offering has been nominated for the Bundespreis Ecodesign | German Ecodesign Award which is "Germany's highest state award for ecological design." 🎉 We're proud to be among the other amazing projects with FixFirst - The OS for Circular Services & Products 🙌 Feel invited to join the vernissage today and the exhibition in Berlin! Details in the comments below 👇

𝗢𝗻 𝟭𝟴 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿, 𝗖𝗶𝗿𝗰𝘂𝗹𝗮𝗿 𝗕𝗲𝗿𝗹𝗶𝗻 𝗮𝗻𝗱 FixFirst - The OS for Circular Services & Products 𝘄𝗶𝗹𝗹 𝗹𝗮𝘂𝗻𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗮𝗶𝗿 𝗗𝗲𝗮𝗹, 𝗮 𝗽𝗶𝗹𝗼𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝘄𝗶𝘁𝗵𝗶𝗻 𝘁𝗵𝗲 𝗘𝗨 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲 SOLSTICE Its goal: to make repair an attractive and accessible choice for Berliners and to build a model for circular fashion systems in cities. The Repair Deal was developed through a multi-stakeholder workshop with fashion brands Givn Berlin, DAWN Denim, Blutsgeschwister GmbH & IRIEDAILY, repair services, and city representatives. Together, we explored central questions: How can small and medium-sized fashion brands comply with upcoming EU requirements on product repairability? How can Berlin’s local repair ecosystem become stronger and more resilient, with prices that reflect both fair wages and consumer expectations? And how can we build a repair community that benefits brands, services, and society equally – making repair a truly attractive alternative to buying new? From this exchange, two priorities became clear: financial incentives for consumers and subsidies for repair businesses are key which led to the creation of our 𝗥𝗲𝗽𝗮𝗶𝗿 𝗕𝗼𝗻𝘂𝘀: 𝘁𝗵𝗲 𝗥𝗲𝗽𝗮𝗶𝗿 𝗗𝗲𝗮𝗹. And community engagement will be decisive. Over the next 14 months, we will therefore organize three Pop-Up Weeks with Repair Days to bring the repair community together and keep the conversation moving forward. With the Repair Deal, Berliners can get their jeans repaired at half the price through a simple voucher system that connects them with local tailors. In this way, the project combines individual incentives with systemic impact: extending product lifespans, reducing environmental footprints, and keeping value creation within the local tailoring sector. For Circular Berlin, the Repair Deal contributes directly to our strategic impact areas: – Circular consumption by encouraging people to repair rather than replace – Local value creation by strengthening small tailoring businesses – Urban circular systems by piloting a repair incentive model that can scale citywide By linking environmental benefits with local economic support, the Repair Deal shows how cities can take concrete steps towards a more circular urban society. 👀 As a multi-stakeholder initiative, we are looking for partners and sponsors to grow this project further. If you are working on the future of urban fashion, repair, or circular solutions 👉 let’s connect! Please reach out to Sarah Keller, who leads this project and is happy to discuss next steps. #circularberlin #circulartextiles #repairdeal #circularsociety

Cheers to the future! 🚀🎉🛠️♻️ After #FixFest in London and #IFA Berlin – two repair and industry events that couldn’t be different – 3 things became clear: 👉 Hope is there. 👉 Repair is everywhere. 👉 Change is inevitable. But the most amazing thing was to see the progress of the repair movement: 🌍 Global communities – from London to the US, Australia, Canada, Germany, India and beyond. 🌈 Diversity of actors – from repair cafés and NGOs to retailers, insurers, and professional repair service providers. 🎉 Better policies – with Right to Repair and the Ecodesign Directive moving forward, and the compliance clock ticking. 🤖 New technologies – from AI and platforms to smart service tools. ✨ Innovative tools & materials – fresh hacks and approaches ready to hit the market. 🛠 New places – for repair like the amazing fixing factories as a growing solution. 📈 Recommerce growth – outpacing traditional retail. 📢 Circularity going mainstream – with investments proving more resilient than linear ones. 💪 Challenges – yes, they're there: 2 steps forward, sometimes 3, 1 step backwards, sometimes 2... but the trajectory speaks for itself! At FixFest London, it was great to meet everyone again behind the scenes of the voucher programs – ReLondon, The Restart Project – as well as many of the participating repairers who make this vision a reality every day. Also at FixFest, we hosted a workshop on how #AI can empower #repair, from smarter diagnostics to connecting communities and services. The discussions showed just how much potential lies ahead in combining human repair skills with intelligent tools. At IFA Berlin, the Cradle to Cradle NGO (C2C NGO) – the lead partner of the fair – invited us FixFirst - The OS for Circular Services & Products to speak on stage with the session “Closing the Loop – How AI and Smart Circular Services Turn Repair Regulation into Growth for Brands.” Their partnership with IFA marks a joint commitment to sustainable and future-proof consumer electronics, showing how deeply circularity is now embedded in the industry agenda. Looking forward to see more of this - much needed at an event that makes you doubt the relevance of many products that are there any one that stretches the amount of buzzwords you can take per day 😵💫 The future of repair is unfolding right now. 🔧🌍 Glad to shape it with many, including Ugo Vallauri Fiona Dear Rachel Singer Kyle Wiens Leanne Wiseman Steffen Vangerow Tom Hansing Thorsten Krix Aaron Weyrauch Ulf Buscher Dr. Lennart Osthoff Fynn Wolken Tim Janßen Nora Sophie Griefahn Carsten Waldeck and many more! Cheers! 🥂

🎊 Cue the confetti 🎊 Big congrats to the winners of TheDrop50 startup competition! TheDrop50 highlights the most promising pre-seed and seed-stage startups in Europe. We’re excited to welcome these founders to Malmö next week (Sept 16-18) for The Drop, where they’ll join loads of other great people in climate. See you next week!

🚀 Excited to announce that FixFirst - The OS for Circular Services & Products will be at #IFA Berlin next week - on Monday & Tuesday! As part of the Cradle to Cradle NGO (C2C NGO) program (lead partner of IFA), We’ll be contributing with our session: “Closing the Loop: How AI & Smart Circular Services Turn Repair Regulation into Growth for Brands” - see details here: https://c2c.ngo/en/ifa/ 📍 Where to find us: Cradle to Cradle area @ IFA Berlin Hall 25, Booth 355 - come by and say hello! 📅 Book a meeting with us here: https://lnkd.in/dUkn656k IFA is where tech meets the future - and we’re showing that the future must also be repairable and sustainable by design. At FixFirst, we equip the industry with: 🤖 AI-tools that make repair profitable ⚡ Software to manage partner networks ✔️ Compliance tools for Right to Repair, Data Act & Ecodesign From repair voucher program to digital platforms scaling repair across industries, our mission is simple: extend product lifetimes, reduce waste, and accelerate the transition to a truly circular economy. 👉 Let’s connect and discuss how we can make repair the norm and create circular impact together. #IFABerlin #CradleToCradle #FixFirst #RightToRepair #CircularEconomy #Sustainability #Repair #Circularity #IFA25