Fixed Ops Magazine

The Auto Dealer's Original Fixed Operations Resource #FixedOps #AutoDealers #CustomerRetention #ServiceLane #CustomerPay #DealershipGrowth #DriveProfit #ServiceDepartment #CustomerLoyalty

The Auto Dealer's Original Fixed Operations Resource #FixedOps #AutoDealers #ServiceDepartment #DealershipGrowth #CustomerRetention #AutomotiveIndustry #AIinAutomotive #FixedOpsMagazine

📹 Video MPI in 2026: The Small Change That Drives Big Results Many dealerships have started doing Video MPI. But many are still missing the point. 👉 They show the car… 👉 They explain the issue… 👉 But they never show the technician And that’s the opportunity. The shift is simple: Have the technician introduce themselves. “Hi John, this is Mike, the technician working on your vehicle…” That 10-second moment turns: A video into a conversation A recommendation into trusted advice A transaction into a relationship Customers don’t just want information… They want to hear from the expert working on their vehicle. When they do: ✔ Trust goes up ✔ Approvals go up ✔ Loyalty goes up Bottom line: Video MPI creates transparency. Personalization creates results. 📖 A Great article contributed by #EdRoberts, definitely worth the read: https://lnkd.in/exPeRvTu #FixedOps #AutoDealers #ServiceDrive #CustomerExperience #AutomotiveIndustry

📹 Video MPI in 2026: The Small Change That Drives Big Results Many dealerships have started doing Video MPI. But many are still missing the point. 👉 They show the car… 👉 They explain the issue… 👉 But they never show the technician And that’s the opportunity. The shift is simple: Have the technician introduce themselves. “Hi John, this is Mike, the technician working on your vehicle…” That 10-second moment turns: A video into a conversation A recommendation into trusted advice A transaction into a relationship Customers don’t just want information… They want to hear from the expert working on their vehicle. When they do: ✔ Trust goes up ✔ Approvals go up ✔ Loyalty goes up Bottom line: Video MPI creates transparency. Personalization creates results. 📖 A Great article contributed by #EdRoberts, definitely worth the read: https://lnkd.in/exPeRvTu #FixedOps #AutoDealers #ServiceDrive #CustomerExperience #AutomotiveIndustry

IT’S TIME FOR YOUR PAYMENTS STRATEGY

https://conta.cc/4c3UNS2

The Latest Edition of Fixed Ops Magazine is Available NOW! In this issue, we bring you insights from leaders who are not imagining. They’re doing. They are operators who have applied these tools in real world environments and are seeing measurable results. Here’s a snapshot: It’s Time for Your Payments System Review Not long ago, payments meant managing swipe fees. Today, that thinking is outdated. Julie R. Douglas, CEO and Founder of Dealer Pay, explains how dealership leaders now demand predictability, clean reporting, scalable systems, and operational efficiency. If your process hasn’t evolved, now is the time. Loyalty Programs That Drive Retention Michael Toms of PCMI and Vision-AST outlines how customer pay warranty programs are becoming a powerful tool for retaining out of warranty customers. In a competitive repair landscape, giving customers a reason to be loyal is critical. Humanize Your Video MPIs Video MPIs are powerful, but here’s another level. Ed Roberts of Bozard Ford Lincoln shares how having technicians introduce themselves on the video builds trust, and increases engagement as well as approval rates. Technology matters, but connection drives action. Read Now: https://lnkd.in/g6YbeHgE

The Latest Edition of Fixed Ops Magazine is Available NOW! In this issue, we bring you insights from leaders who are not imagining. They’re doing. They are operators who have applied these tools in real world environments and are seeing measurable results. Here’s a snapshot: It’s Time for Your Payments System Review Not long ago, payments meant managing swipe fees. Today, that thinking is outdated. Julie R. Douglas, CEO and Founder of Dealer Pay, explains how dealership leaders now demand predictability, clean reporting, scalable systems, and operational efficiency. If your process hasn’t evolved, now is the time. Loyalty Programs That Drive Retention Michael Toms of PCMI and Vision-AST outlines how customer pay warranty programs are becoming a powerful tool for retaining out of warranty customers. In a competitive repair landscape, giving customers a reason to be loyal is critical. Humanize Your Video MPIs Video MPIs are powerful, but here’s another level. Ed Roberts of Bozard Ford Lincoln shares how having technicians introduce themselves on the video builds trust, and increases engagement as well as approval rates. Technology matters, but connection drives action. Read Now: https://lnkd.in/g6YbeHgE

Remove Organized Chaos from your Service Department