Converso

Converso is an AI-native customer support platform built for modern SaaS teams. As SaaS products scale, customer expectations rise faster than support teams can grow. Support leaders are under pressure to deliver instant, high-quality responses across channels — while controlling costs and avoiding bloated, inflexible helpdesk tools. Converso helps SaaS companies do more with less by combining AI agents and human support into a single, intelligent system. Our AI assistants handle common questions instantly across web chat and WhatsApp, using structured, AI-readable business knowledge to deliver accurate, on-brand answers. When conversations require human input, Converso enables seamless, in-context handoff — so customers never lose continuity and agents stay focused on higher-value cases. Unlike traditional support tools, Converso is designed for continuous AI–human collaboration, not disconnected bot and ticket workflows. The result is higher deflection, faster resolution, and better customer experiences — without sacrificing control or trust. Converso includes a shared omnichannel inbox, GDPR-compliant conversation history, customer context across channels, and built-in tools to capture leads and follow up on sales or onboarding enquiries. Whether you’re replacing an expensive helpdesk or adding AI to an existing support operation, Converso gives SaaS teams a simpler, more cost-effective way to scale support — without the Intercom tax. AI-powered support. Human when it matters. Built for SaaS.

Website

http://www.converso.ai

External link for Converso

Industry

Technology, Information and Media

Company size

2-10 employees

Headquarters

London, England

Type

Privately Held

Founded

2018