CodeSM Group

AI is transforming customer advocacy - are you keeping up? From how we identify advocates to how we craft and deliver their stories, every part of the process is being redefined. Join Metia’s upcoming live webinar for a deep dive into the opportunities, challenges, and future of #AI in customer advocacy. We'll unpack how to shift from AI hype to meaningful results. What we’ll cover: 👉 Where AI adds real value to your advocacy strategy 👉 Why off-the-shelf tools won't cut it long term 👉 How to successfully blend human insight with AI innovation Register now to secure your place - https://lnkd.in/eJFy7AJf #CustomerAdvocacy #AIinMarketing #Webinar #CX #CustomerExperience #AItools #Metia Dan Brooks Matt Robinson Ciara Hartsook Donna Rodgers Ella Wise Oriol Zertuche

With #Money2020Europe now in the rearview mirror, we thought we would use this week’s newsletter to unpack what we took away from one of the year’s key fintech conferences.  We look at the key news announcements that were made during the conference, from Visa and Klarna joining forces to pilot a new debit card that delivers more flexible payment options, to Revolut bringing Wero, the European Payments Initiative’s digital payment’s wallet into its app for customers in France, Belgium and Germany.  We also dive deeper into the core themes of discussion across the conference by looking at the key payments and commerce trends, according to Celent. Following on from the event, our key technology news story this week looks at whether the UK can hold onto its status as a fintech leader as the next generation of AI-based fintechs arrive.  Read the newsletter here: https://lnkd.in/geGxB588 Sarah Mason Atrayee Das James Jackson Emma Diver The Fintech Times #AI #events

Big news! Our CEO, John Wise, has been named one of Los Angeles Business Journal's 500 most influential for 2025.   This annual list recognizes the leaders driving innovation and growth across Los Angeles — and John’s leadership continues to define what’s next in wealthtech.   Following Communify’s acquisition of Fincentric last year, John now leads the combined company as we unify the digital communication of client and market data to provide intelligent insight to investors and investment professionals.    Read the full article here: https://lnkd.in/dDxp-2HY   #LA500 #Leadership #WealthManagement #Fintech #AIinFinance #LABJ #CommunifyFincentric

#AgenticAI is garnering lots of attention across #financialservices given its transformative potential in enabling systems to operate autonomously, make decisions, and execute complex tasks without continuous human input. But while it offers huge opportunities for efficiency and innovation, concerns around data privacy, regulatory compliance and ethical implications cannot be overlooked. In this week’s #newsletter we explore how, over time, agentic AI is set to change the game for AI-native fintechs by helping to fuel innovation across commerce, SaaS, and personal financial management. We also look at its expected impact on the insurance industry and the efficiency savings it can deliver across claims processing, underwriting, customer service, #risk management and regulatory compliance. Read the newsletter here: https://lnkd.in/eqNzhW5D Sarah Mason James Jackson Atrayee Das Emma Diver #AI #regulation #b2bcontent Celent Forbes Boston Consulting Group (BCG) Medium AI, Data & Analytics Network

With stablecoins undergoing rapid growth, their ability to disrupt the long-established global financial systems invites both increasing scrutiny and excitement at their innovative potential. As the name suggests, they offer a sturdier base to blockchain-backed financial instruments, increasing confidence around their suitability for everyday transactions.   In this week’s newsletter, we see how that confidence is transferring to the offerings of major financial institutions across the world, who are adopting #stablecoins to accelerate and simplify cross-border payments, market expansion, and also mainstream #payments. It’s not all smooth sailing, however, as we also delve into the regulatory uncertainties and transparency problems that plague all cryptocurrencies. With that being the case, regulatory frameworks like Europe’s MiCAR (Markets in #Crypto-Assets Regulation) are helping to clarify and provide a means of protection for users and investors.  Read the newsletter here: https://lnkd.in/e6ncQtaQ Sarah Mason James Jackson Atrayee Das Emma Diver World Economic Forum #LedgerInsights #financialservices

While the use of real-time data in financial markets has long been indispensable, real-time #data processing is fast becoming essential in empowering all aspects of our digital world. Life happens in real time and over the last few decades, technology has increasingly allowed us to capture and make use of data closer to its creation.  Frameworks like Apache Flink, and data processing specialists like Ververica | Original creators of Apache Flink®, are increasingly enabling organizations to unlock and operationalize real-time data. As we learn from Ververica’s chief field technology officer, 🐿️ Ben Gamble🧑🏾🦯, in this week’s #newsletter, the key use cases for stream processing technology in financial services include fraud and anomaly detection, real-time #payments, but also helping banks and financial institutions to gain a better understanding of their customers’ financial behavior.  Read the newsletter here: https://lnkd.in/e78Jgbwr Sarah Mason James Jackson Aman Bhambra Emma Diver IBS Intelligence PYMNTS Robin Amlôt RTInsights FinTech Magazine #financialservices #realtimedata