Clickatell

"What if we get it wrong?" That’s still one of the most honest questions in customer-facing AI. We’ve just published a new article exploring why so many leaders are not anti-AI, they’re simply not yet convinced they have the governance, guardrails and control to deploy it confidently at the edge of the customer journey. Read it here: https://lnkd.in/daudHqfr This is exactly the type of thing we’ll be talking about at Converge Africa 2026 in Cape Town, 4–6 May. As Africa’s premier digital commerce event, Converge Africa brings together the leaders shaping retail, payments, fintech and the future of seamless digital commerce across the continent. If you’re going to be there, let’s connect. #ConvergeAfrica #AgenticAI #DigitalCommerce #Clickatell

For two decades, enterprise software was priced on access. More users, meant more seats, meant more revenue. AI is breaking that logic. If intelligent systems can reconcile data, resolve requests, and complete transactions autonomously, it's no longer about how many people log in, but rather what meaningful outcomes does the software actually deliver? Enterprise platforms are entering an accountability era, where value is measured by business impact and customer outcomes, not adoption metrics. In an article on TechCentral, we explore why software is being repriced around impact, orchestration, and execution, and what this means for CIOs and enterprise leaders. Read the full article here: https://lnkd.in/dawMWQfu #EnterpriseAI #DigitalTransformation #SaaS #AgenticAI #ChatCommerce

Our CEO, Pieter de Villiers calls it out: the “SaaSpocalypse” happening in the global tech markets is a warning. When one AI agent can replace ten software seats, seat-based SaaS models start to break. The biggest risk for enterprises right now isn’t picking the wrong AI model, but standing still while legacy systems and bloated stacks limit execution. AI without orchestration is just a demo. Outcomes require action. The app era is fading. The Agentic Enterprise is next. Curious how this applies to your stack? Let’s talk. #EnterpriseAI #AgenticAI #FutureOfSaaS

Today is World Cancer Day 🌍, a global moment to reflect, raise awareness, and stand together. It’s a day to raise awareness, encourage prevention and early detection, and stand in solidarity with the millions of people and families affected by cancer worldwide. At Clickatell, this day is close to our hearts. We believe awareness, compassion, and access to information can make a real difference. Let’s keep the conversation going, today and every day. #WorldCancerDay #CancerAwareness #TogetherWeCan #HealthMatters #Clickatell

We recently sat down with senior business leaders at a closed-door roundtable to unpack what agentic AI actually means in practice. The takeaway for us was clear: agentic AI in chat isn’t a future-state concept anymore: it’s become top-of-mind for many businesses, and it was refreshing to hear how execs want to move past the hype and focus on the operational and organisational shifts required to make this real. We discussed: • Who actually owns the AI agenda inside the enterprise • Where internal blockers are slowing real progress • Why AI-powered chat is now a serious point-of-sale channel • AI ethics, and how agentic systems are designed, governed, and deployed • And what it takes to move from assisted chat to outcome-driven, agentic journeys Thanks to Publishared, Publishared International and TechCentral for creating the space to help us move beyond theory and into practice. #ChatCommerce #AgenticAI #DigitalTransformation #FutureOfCX

Today, we honour Martin Luther King Jr. Day. A moment to reflect on the legacy of a leader who championed equality, justice, and dignity for all. Dr. King’s vision reminds us that progress is driven by courage, empathy, and the belief that everyone deserves to be seen, heard, and respected. At Clickatell, with employees and customers across the United States and around the world, we recognise this day as an opportunity to reaffirm our commitment to inclusion, connection, and building technology that brings people closer together. #MLKDay #MartinLutherKingJr #Equality #Inclusion #Leadership #Clickatell

🛠️ Buying an air conditioner is easy. Installing it? Not always. Builders Warehouse saw an opportunity to improve customer satisfaction and boost revenue by offering professional installation services right inside WhatsApp. With Clickatell’s Chat Commerce Platform, they achieved: - 70% engagement rate - 27% conversion to paid installation - 60x higher conversions than in-store upsell attempts Discover how 👉 https://hubs.la/Q03XZ4fr0 #Clickatell #CaseStudy #WhatsAppSuccess #CustomerExperience

Happy New Year! 🎉✨ As we welcome 2026, we’d like to thank our employees, customers, partners, and followers around the world for being part of the Clickatell journey. Here’s to a year of new opportunities, meaningful connections, and continued growth together. Wishing you a happy, healthy, and successful 2026! #HappyNewYear #Welcome2026 #ThankYou #TeamClickatell #Grateful #NewBeginnings

Today is Boxing Day, also known as the Day of Goodwill in South Africa 🎁 With Clickatell teams and customers across many of the regions celebrating Boxing Day, we wish everyone a restful and enjoyable day with loved ones. #BoxingDay #DayOfGoodwill #HolidaySeason #RetailMoments #TeamClickatell

For our followers, teams, and customers around the world, whether you’re celebrating Christmas Day 🎄 or simply enjoying the holiday season, we’re wishing you a restful and happy holiday ✨ and time well spent with the people who matter most 💙 #HappyHolidays #ChristmasDay #TeamClickatell #HolidaySeason