ClearFeed

Introducing: Dynamic Approvers in ClearFeed 🎉 Approval workflows are critical for internal ops in Slack. But fixed approvers are problematic when approvals are required from Managers. With Dynamic Approvers, ClearFeed can now: • fetch manager details from tools like Okta before the workflow starts • populate the approver automatically in the request • route approvals to the right manager in Slack • fall back to a backup approver if the lookup fails This makes sure approvals reach the right person without manually maintaining rigid approval chains. Read the full blog here: https://lnkd.in/ggqd--_d Shoutout to Pushpendra Chandravanshi for building this out! 👏

We've made major upgrades to ClearFeed AI Agents ✨ AI for Slack Support gets a lot more useful when it can hold context, understand what users send, and surface the right knowledge automatically. Here's what we've shipped: → Interactive Agents that hold multi-turn conversations before escalating → A Research Agent to query your support data in plain English → Screenshot understanding for more accurate, context-aware answers → Dynamic knowledge sources scoped to each customer Swipe through the carousel for the full update.👇 If you'd like to deploy these AI Agents for your team, reach out at support@clearfeed.ai

Your support team is split between two worlds. Front handles your email. Slack is where your team works. But they don't talk to each other. So a customer email comes in. Someone sees it in Front. Meanwhile, your Slack team asks, "Who's handling this?" Two replies go out. Context gets lost. Nobody wins. The teams moving fastest are doing something different: They integrate Front and Slack so everything flows seamlessly. When email and Slack work together, your team stops wasting time on context switching. We wrote about how to integrate Slack and Front, so your team no longer has to bounce between systems. Take a deep dive here: https://lnkd.in/gMK2RvxQ.

NEW: Now manage your #Discord community support from Slack 🎉 If your Support team works in Slack but your users are asking and reporting issues on Discord, you've probably had to constantly switch between apps, and track follow-ups manually. It's messy. With ClearFeed's new Discord integration, you can manage Discord support conversations directly from Slack: → Sync messages between Discord and Slack automatically → Collaborate on community issues from Triage Channels in Slack → Turn Discord conversations into trackable tickets with ownership and status → Respond from the ClearFeed Web App & sync replies back to Discord Available in limited preview - reach out to us for early access. Read the full blog here: https://lnkd.in/gArT2Xdr

You're looking at Zendesk pricing and having sticker shock. $55/seat. $115/seat. Enterprise custom quotes that make you need a drink. And that's before you add email integration, phone support, chat, and whatever else they're bundling this quarter. Here's what happens next: - You either eat the cost and justify it to finance - Or you duct-tape together a Frankenstein of tools scattered across your team - And now nobody knows where the actual customer issue is What if there's a better way? Our latest blog breaks down why Zendesk pricing has gotten so out of hand — and why more support teams are moving their entire operation into Slack instead. Read the full breakdown: https://lnkd.in/ga4usnQD.

Not all Slack helpdesk bots are created equal. Some can route tickets. Some can't. Some have 47 features you'll never use. Others are missing the one thing you actually need. And here's how you end up wasting months and money on the wrong bot: - You pick based on a demo and a feature checklist - Deploy it, and suddenly, agents are still context-switching between Slack and your old helpdesk - Tickets are getting lost, SLAs are slipping, nobody wins The good news? You don't have to learn this the hard way. We just published a guide that cuts through the noise and breaks down the features that actually matter in a Slack helpdesk bot. Grab the guide: https://lnkd.in/gcEEh76N.

Introducing... Research Agent in ClearFeed ✨ Support teams spend a lot of time finding answering to questions that live inside their own data. What are the most common types of issues? What was the most complex ticket? Which customer is showing the most negative sentiment? Now, you can simply ask the Research Agent in plain english to get instant answers, without manual efforts. → Get answers on request volume, SLA metrics, resolution times → Investigate customer-specific patterns and trends instantly → Search across requests using keyword and semantic search → Find your most complex tickets or common issue types & more It's a conversational layer on top of the operational data already in your ClearFeed account. Full blog post in the comments 👇 Shoutout to Sudarshan Sivakumar for bringing this to life! 🙌

Support requests don't disappear in Slack. They get lost in the noise. Without an owner or status indicator, each request becomes another thread someone needs to scroll back and find, assuming they remember it exists. A helpdesk tool built for Slack fixes this. Tickets, triage, SLAs, and reporting happen in the same workspace. We compared 8 tools that work inside Slack: https://lnkd.in/gtRkWFFU.

Pylon's great for customer support. But it's not the only option. If you're running support in Slack and need tighter workflows, more flexibility, or better integration with your existing tools, there are solid alternatives worth considering. We looked at the top customer-conversation platforms your team already uses. Each one has trade-offs depending on your team size, workflow, and support model. Take a deep dive here: https://lnkd.in/g8tK-Zc6.

Thena served you well. But your team has grown. And growing support teams need more — tighter workflows, deeper integrations, AI that works today. We pulled together a practical guide to the best alternatives to Thena. What’s better, what’s different, and what’s actually worth your time. If you’re comparing support tools right now, start here: https://lnkd.in/gMeJ9M7r.