Bringg

"Evolve, adapt, and change…that’s what customers are expecting.” McKinsey's Ali Kamil doesn't sugarcoat the fact that companies that embrace change management across the last-mile have staying power. Those that don't face a rough road ahead. The market and customer expectations are always shifting. The only question—and a key point of differentiation—is whether organizations can evolve with it. This clip is from episode 2 of Deliver: The Last-Mile Performance Podcast. Catch the full conversation here: https://hubs.ly/Q04dpVRC0

Chris Conway built one of the UK's largest q-commerce operations as a Bringg customer. Now he's joining the team. As Managing Director of Quick Commerce at Co-op, Chris grew a £500 million-plus operation delivering from nearly 2,000 stores to 86% of the UK population. He also sat on Bringg's Customer Advisory Board. He not only knows this platform from the operator seat but what it actually takes to perform at scale. Chris joins as Bringg’s Senior Vice President and General Manager, EMEA, where he'll lead commercial strategy and customer relationships across the region. His unique perspective on what it takes to win at the front door will be invaluable for EMEA retailers navigating rising consumer expectations and tightening margins. And the team is thrilled to have him on board. Read the full announcement here: https://hubs.ly/Q04cS2vK0

Shoppers today have more options than ever. They also have less patience. One bad delivery experience is enough to send 55% somewhere else permanently. Bringg's 2026 Delivery Experience Study surveyed 1,000+ U.S. consumers to find out what actually drives cart conversion and loyalty. A few numbers worth sitting with: ◾ 71% think about delivery before they reach checkout  ◾ 65% of shoppers say a great delivery experience makes them buy again, even at a higher price ◾ 61% abandon their cart when delivery isn't flexible The study covers what separates a great delivery experience from a costly one and what retailers should prioritize now to win at the front door. Get all the insights here: https://hubs.ly/Q04cBB-c0

"Don't say it if you can't do it." That's how Chris Rupp thinks about last-mile delivery. And she would know. Chris launched the first Amazon Prime Day, expanded Amazon's global fulfillment from 4 to 9 countries, and led omnichannel transformation at Albertsons and Victoria's Secret. On the latest episode of Deliver: The Last-Mile Performance Podcast, Chris sits down with Guy Bloch and Raquel Zanoni to talk about where delivery promises actually break, and it's not where most people think. A few things she covers: ✔ Why delivery promises fail in execution, not strategy  ✔ Why promise reliability matters more than same-day speed ✔ What AI readiness actually requires before tools can make an impact  ✔ Why cross-functional alignment needs CEO sponsorship, not delegation Her advice for mid-market retailers: start with a wider, achievable delivery window and get it right every time. Then tighten from there. Catch a clip below and watch the full episode here: https://hubs.ly/Q04crK2G0

Bringg's strength comes from the people who power it. “Chain Reaction: Bringg Women in Action” was a moment to celebrate women across the company who contribute, lead, and move the business forward every day. Thank you Meidan Keidar and all the Bringg women who participated for such a great event.

Broken delivery promises don't just create bad experiences. They quietly erode the trust that drives repeat purchases, customer lifetime value, and long-term revenue. And the damage is often invisible. Customers don't complain. They don't leave a review. They just go somewhere else. The retailer never sees them on the website again and never knows why. On the latest episode of Deliver: The Last-Mile Performance Podcast, former Bringg Field CTO and current VP of Sales Ryan Leigh said if there's a discrepancy between a delivery promise and what's actually done, that's more damaging than not making the promise in the first place. Watch a clip from the conversation below and catch the full episode here: https://hubs.ly/Q04cg47p0

The last mile is now one of the most consequential areas in retail and logistics. The conversations that need to happen around it are just getting started. Deliver: The Last-Mile Performance Podcast is a Bringg original series hosted by CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni. Each episode brings in a leading voice from retail, logistics, or supply chain technology to discuss the trends, challenges, and strategies shaping last-mile performance. The show was made for retail and logistics leaders who want to win the last mile, and listeners will walk away clear takeaways that apply directly to day-to-day business decisions. So far, interviews this season include: — McKinsey's Ali Kamil on why the last mile has become a boardroom-level priority — Retail technology executive Shweta Bhatia on how siloed systems quietly sabotage last-mile performance — Bringg's former Field CTO Ryan Leigh on how delivery directly impacts the loyalty of a retailer's highest-value customers. All episodes are available on the Bringg blog, Apple Podcasts, and YouTube. Get caught up all these insightful conversations, as well as new episodes, here: https://hubs.ly/Q04bv7110

More than half shoppers who order more than 11 times a month evaluate delivery before they ever visit a retailer's website. That means retailers with unclear delivery promises, rigid windows, or a track record of missed ETAs lose these high-value customers before they add anything to their cart. And most retailers never know it happened. Bringg's 2026 Delivery Experience Study found that this segment orders 10x more than regular shoppers. But power shoppers hold retailers to a much higher standard on reliability, flexibility, and post-purchase support. When that standard isn't met, they leave faster than any other cohort. The good news: 81% will reorder after a great delivery experience, even at a higher price. The revenue is there for retailers that earn it. See what separates retention from churn for high-value shoppers in the latest Bringg blog post: https://hubs.ly/Q04bjvMv0

Demand spikes. Carrier capacity tightens. Four systems say everything's fine but the customer still gets a broken promise. Shweta Bhatia describes this scenario on Deliver: The Last-Mile Performance Podcast. With 20+ years of retail technology leadership across Walmart International, Dollar General, Kohl's, and Advance Auto Parts, she's seen it firsthand. She said the first KPI to break when systems don't talk to each other is on-time, in-full delivery. Inventory looked available. Orders released. Stores were staffed. But one constraint went unshared in real time and the customer promise collapsed. Her take: if an organization can't fulfill the customer promise, the failure transcends a single team system. Get a preview of her insights here and visit the Bringg blog to catch the full conversation: https://hubs.ly/Q049N9tt0