Bespoken AI

April Product Updates are live 🚀 More control over your test data, fewer Alexa testing issues, and better visibility in your dashboard. See what’s new 👇 https://lnkd.in/eq-RMfni #ConversationalAI #VoiceAI #Chatbots #AItesting #CustomerExperience

We’re excited to be sponsoring the 22nd Annual Edition of Contact Center East in Ft. Lauderdale this week 🎉 This year’s focus on rising customer expectations and measurable ROI couldn’t be more relevant. At Bespoken AI, we help teams ensure their Voice & Chatbots perform as expected—by simulating interactions at scale and catching issues before they impact real users 🤖 If you’re attending, reach out to Diego Sandoval to learn more 🙌

CX assurance aims to ensure customer conversations are seamless and uninterrupted, across all channels and systems. Yet, as contact center ecosystems evolve with the addition of AI, automation, and new channels, CX assurance solutions are changing, too. Our latest market overview takes a closer look at how the space is changing, while offering overviews of the most prominent providers, including: Cyara Nectar Services Corp. Klearcom Operata  Occam Hammer  PumpCX CloudCX Bespoken AI Pointel Get the full analysis from CX Foundation’s Charlie Mitchell below 👇 https://lnkd.in/eNFWErtJ #cx #cxassurance #contactcenters

Did you find Bespoken AI at Enterprise Connect? There's still time! 🦙 Find Diego tomorrow at the final day of Enterprise Connect, and take home a llama traveling straight from our offices in Peru! 🇵🇪✈️ Book time with Diego at 👉 https://lnkd.in/eA2Wiua5

Enterprise Connect kicked off this morning with some incredible insights already! 🚀 We're excited to talk about how we're automating quality assurance across the entire development lifecycle of Voice AI & Chatbots. Reach out directly to Diego Sandoval or book a time on our calendar to meet in-person 👉 https://lnkd.in/eZiCcw3G Looking forward to seeing you there! 🌟

Bespoken AI is headed to Las Vegas next week for Enterprise Connect! ✈️ We’re excited to meet Contact Center Leaders serious about delivering high quality conversational AI 🤖 Our platform fully automates Voice & Chatbot testing and monitoring, saving enterprises like BNP Paribas and system integrators like IBM lots of time, money, and stress. Schedule time with Diego Sandoval. Coffee included ☕️ 👉 https://lnkd.in/eA2Wiua5?

🚨IVR systems don’t usually fail loudly. They fail quietly — through latency, misrouting, and broken flows that frustrate customers. 📉 By the time metrics move, the damage is done. We break down the most common IVR failures that hurt CX — and how to prevent them. 👉 Read it here: https://lnkd.in/e-XuC6Nv #IVR #CustomerExperience #ContactCenter #VoiceAI #CX

Conversational AI has never been more powerful. 🚀 But it’s also never been harder to control. In 2026, enterprises aren’t choosing between traditional AI and GenAI. They’re combining both. AI V1 = predictable, testable, safe ✅ AI V2 = flexible, intelligent, risky ⚡ The real innovation? ➡️ Hybrid systems. In our new blog, we break down: • Why this shift is happening • What hybrid architectures look like in practice • Why testing & monitoring are now mission-critical 🔎 If you're building voice or conversational AI at scale, this one’s for you. 👉 Read it here: https://lnkd.in/eSQgVEwT

🚀 New in Bespoken: Data Tables Centralize your test data and scale your conversational testing with less effort. ▶️ Watch it in action and start testing now! #ConversationalAI #IVRTesting #TestAutomation #ProductUpdates

📝 New blog is live: What Is IVR Load Testing (and Why It Matters) IVR load testing helps you understand how your voice systems perform under real-world traffic — from everyday call volumes to peak demand and failure scenarios 📉 In this post, we break down what IVR load testing is, why it’s critical for reliability and customer experience, and what teams should be thinking about before going live. 👉 Read the full article here: https://lnkd.in/dwFxgRbB #IVR #VoiceAI #LoadTesting #ContactCenter #QualityEngineering #Bespoken