ABSL Bosnia and Herzegovina

Purpose Beyond the Job Description: How Community Engagement Shapes Talent in Business Services In Bosnia and Herzegovina business services landscape, talented professionals are looking for more than career advancement—they seek meaningful opportunities to contribute beyond their daily tasks. TELUS Digital demonstrates this through its TELUS Days of Giving, empowering employees to volunteer in ways that align with their values, creating tangible impact for local communities while strengthening team cohesion and engagement. At the same time, ABSL in Bosnia and Herzegovina plays a crucial role in connecting the business services sector, sharing insights, and fostering collaboration across companies in the region. By highlighting initiatives like TELUS Days of Giving, we want to showcase the value of purpose-driven engagement as a key factor for talent retention, organizational culture, and long-term business services success in Bosnia and Herzegovina. 📄 Explore how leading organizations combine community impact with strategic talent management. Download the ABSL BiH Country Report 2025 to gain full insights, see practical examples from TELUS Digital, and connect with the network shaping the future of business services in BiH. Download the report & connect with the ABSL community: https://lnkd.in/dwYt__Dn

What drives talent engagement in business services in Bosnia and Herzegovina? Most key drivers remain consistent with 2023, but their importance continues to intensify. Compensation is still the strongest motivator, especially as the cost of living rises. Right behind it are career development opportunities and skill-building, which rank among the top priorities across industries and roles. At the same time, work organization and personal autonomy are gaining significance. Employees increasingly seek flexibility that enables a sustainable work–life balance. Relationships with colleagues and direct managers also remain crucial for overall job satisfaction, retention, and performance. Company culture and organizational values are becoming more influential in shaping employee decisions and long-term engagement. The high value placed on autonomy — the ability to structure one’s work and manage responsibilities independently — highlights the ongoing shift toward more employee-centric workplaces in 2024. For a deeper look at talent trends in the business services sector in Bosnia and Herzegovina, you can find comprehensive insights from Manpower Bosnia and Herzegovina in the ABSL BiH Country Report 2025 here: https://lnkd.in/dwYt__Dn What factor is most important for you right now?

Lohnpartner d.o.o. is reshaping the way Austrian companies access talent by connecting them with highly skilled remote professionals from Bosnia and Herzegovina. With a strong focus on quality, transparency, and long-term partnership, the company delivers flexible staffing solutions tailored to each client’s specific needs—while simultaneously creating sustainable employment opportunities in Bosnia and Herzegovina. In our conversation with Ismet Hurtić, CEO of Lohnpartner, he highlighted why this model works so well: companies from Austria, Germany, and Switzerland gain access to top professionals, benefit from significant cost savings, and avoid employment-related legal risks—without compromising quality. At the same time, Lohnpartner offers above-average salaries to its employees in Bosnia, helping retain local talent and directly supporting the domestic economy. Through a multi-stage recruitment process, skills testing, and continuous support, Lohnpartner ensures that only the most qualified candidates are matched with clients. Their nearshoring model enables companies to fill roles quickly, scale efficiently, and address growing talent shortages—while strengthening business ties between the DACH region and Bosnia and Herzegovina. 👉 Read the full story in the ABSL BiH Country Report 2025 here: https://lnkd.in/dwYt__Dn

Last summer, Popcorn Recruiters did something important for the local business services industry – they brought together the BPO community from across Bosnia and Herzegovina for the first BPO Real Talk. As the only agency in the region specialised in BPO recruitment, Popcorn noticed a gap: there was no real, open conversation about the challenges the industry is facing. So they gathered leading BPO companies in one room to openly discuss topics many usually avoid – salaries, benefits, sign-on bonuses, retention, leadership, and everyday operational realities. A key part of this story comes from our conversation with Benjamin Kadic Kadić, CEO & Founder of Popcorn Recruiters, who shared insights on scaling, talent shortages, and how RPO (Recruitment Process Outsourcing) helps BPO companies hire faster and more efficiently by embedding experienced recruiters directly into internal teams. 👉 Read the full story in the ABSL BiH Country Report 2025 here: https://lnkd.in/dwYt__Dn

What does Bosnia and Herzegovina’s labour market look like from the perspective of those shaping it every day? In our interview with Selma Isabegovic, Country Manager at Manpower Bosnia and Herzegovina, we explore the key shifts redefining today’s workforce landscape: 🔹 speed as a competitive advantage in recruitment 🔹 the move from job titles to skills 🔹 changing candidate expectations focused on growth and purpose 🔹 Bosnia and Herzegovina as an increasingly attractive destination for international investors Manpower Bosnia and Herzegovina has evolved into a strategic HR partner, bridging global standards with local realities and helping organizations build agile, future-ready teams in a fast-changing market. 📘 The full interview, along with exclusive insights from industry leaders, is available in the ABSL BiH Country Report 2025 — a comprehensive overview of the business and talent ecosystem in Bosnia and Herzegovina. 👉 If you want to understand where the labour market is heading — and how to prepare for what’s next — the Country Report 2025 is essential reading. Read the full interview here: https://lnkd.in/dwYt__Dn

Warm wishes to our business community for continued success across all areas of life. May the year ahead bring clarity, meaningful progress, and sustainable growth, complemented by moments that are truly meaningful and fulfilling. We wish you strong partnerships, focused ambition, and the confidence to seize new opportunities. ABSL Bosnia and Herzegovina Team

If you missed our yesterday's ABSL IT Club by HTEC we assured to publish the recording as soon as possible! Our guest-speaker, Emir Pestelic delivered an exceptional presentation and took us through different real-life scenarios to show us how companies adapt their IT frameworks for different business models. Watch the full session on our YouTube Channel: https://lnkd.in/eS4HDqKN

Thank you STAR.study for inviting us! ABSL BiH representatives attended the STAR Business Breakfast – Working Meeting of Business Community Representatives on Generation Z in the Labour Market, an important discussion dedicated to understanding the expectations, challenges, and opportunities surrounding Gen Z talent in Bosnia and Herzegovina. The event featured insightful contributions, including topics such as Gen Z in the Labour Market: Trends & Challenges, and “What Can the Business Sector Do?” followed by an open Discussion with participants and nnouncement of the B4Y Initiative and upcoming follow-up activities Representatives of all major business associations in Bosnia and Herzegovina were present, reinforcing the strong collective commitment to shaping a labour market that better understands, includes, and empowers the newest generation entering the workforce. Together, we have the opportunity to turn today’s insights into tomorrow’s meaningful action—building a future where young people don’t just adapt to the labour market, but actively help shape it.

Join the ABSL IT Club by HTEC! How do companies design and adapt their IT frameworks to support different business models — and why do these frameworks need to evolve in the first place? On December 16, from 12:00 to 13:00, we’ll dive into this important topic with Emir Pestelic, Head of Regulatory & Compliance Governance at HTEC. With deep expertise in regulatory requirements and international standards, Emir will explore how compliance, risk, and governance pressures shape IT architecture — and why companies must continuously adjust their frameworks to stay secure, efficient, and aligned with business strategy. 🔍 What to expect: • How business models drive IT design choices • The impact of regulations and standards on IT frameworks • Why companies restructure their IT setup as they scale or transform • Real examples from a regulatory & compliance perspective This session is ideal for IT leaders, compliance professionals, transformation managers, and anyone working at the intersection of technology and business. 📅 Date: 16 December ⏰ Time: 12:00–13:00 📍 Online Don’t miss the chance to close the year with valuable insights from HTEC and the ABSL IT community. Register here: https://lnkd.in/dYBhBbhM

This Tuesday, we gathered for our traditional Year-End Networking Event — a special occasion to celebrate the achievements of the year behind us together with our valued members and partners. Our Managing Director, Nadina Gradaščević, walked us through the key accomplishments of 2025 under our OKR pillars: Spotlight on Business Services, including: • The 1st ABSL Western Balkans Conference • The launch of the ABSL Country Report 2025 with the support of RECONOMY • Strengthened government relationships • Our new ABSL website with job profiles Creating value for ABSL Members in 2025 through: • 14 events • 5 ABSL Clubs • IBU Career Day • 2 Job Fairs in collaboration with Public Employment Agencies • 1 ABSL #WomenTogether event • Active participation in the ABSL International network and events • Strong collaboration with development and business associations Our President, Adnan Behmen, also presented an overview of the newly released ABSL BiH Country Report 2025, highlighting trends, insights, and opportunities shaping the business services sector. The evening was also an opportunity to express our gratitude and say a warm farewell to our outgoing Management Board members — Haris Kadenić and Mirza Bihorac — for their dedication and valuable contributions that shaped and strengthen our mission. Thank you to everyone who joined us. Here’s to another year of growth, collaboration, and progress for the business services community!