Ability.ai

Every Tuesday and Thursday at 11:30 AM ET, I build autonomous AI agents from scratch in Trinity — live, with Q&A. Four sessions are already recorded. Three more are coming this month, and you can still register.

Most outbound pipelines run on 4-5 tools that don't share context with each other. Ours runs on one. We built our own agent to handle it end-to-end. It takes a brief, finds the right leads, writes the emails, sends them, and learns from the responses. Every reply — good, bad, or silence — changes what it does next. April 28: Oleksii Nikitin and Eugene Vyborov show how it works, live. Free registration: https://lnkd.in/dhkMYba8

Historically, we forced middleware platforms to connect disparate tools. Today, foundational AI models bypass these platforms entirely - hosting and executing automated workflows directly on their own backends.

This Thursday, we're kicking off a series of live-build workshops with Eugene Vyborov — and we're running them every Tuesday and Thursday for the entire month. Register once, and you get access to all sessions in April. Drop into whichever ones fit your schedule: https://lnkd.in/dmcAGRuS

In the 1880s, factories swapped steam for electricity but kept their old layouts. Today, leaders make the exact same mistake by dropping AI chat interfaces into legacy workflows and expecting a revolution.

Last reminder: our webinar is tomorrow, March 17 at 1:00 PM EST. Alex Korin and Eugene Vyborov will break down how a SaaS support team reduced first-response time from 24 hours to 7 minutes, while improving CSAT from 50% to 70%. If you’re exploring AI for support but want to avoid rollout mistakes that damage customer trust, this session WILL be useful. Free registration: https://lnkd.in/d8e9Wc8r

Last weekend at the Autonomous Business Hackathon by Nevermined in San Francisco, 54 teams competed to build a business run entirely by AI — real money, two days. One developer entered alone. He set up 25 AI agents and stepped back. By Sunday they had 18 paying clients — found, pitched, and closed without him. This ran on Trinity, the AI agent platform built by Ability AI. His team was one of 18 that chose Trinity. Those 18 won every competitive category — best overall business, top seller, most interconnected network. 2,727 transactions. Over $2,400 in revenue. 48 hours. Trinity is free to try: https://lnkd.in/etyjdCyx If you want to see how Trinity works, there's a 5-minute demo here: https://lnkd.in/eqnVfS97

Handing your team raw AI access doesn't equal operational efficiency. #saas #aiautomation

Free webinar: How to implement AI support without risking customer trust. Register here: https://lnkd.in/eyz627tb Most AI support rollouts fail on day one. Not because the tech doesn't work — because someone flipped a switch and hoped for the best. We did the opposite. We used a phased, human-in-the-loop approach to take a SaaS company from 1 business day response times to 7 minutes. The results: 📉 Response time: 1 day → 7 min 📈 CSAT: 50% → 70% 📈 First contact resolution: 35% → 55% ✅ Zero customer-facing AI mistakes Eugene Vyborov and Alex Korin are walking through every step — March 17 at 1 PM EST. If you lead support, CX, or operations and you're thinking about AI but worried about the risk — this one's for you. Free registration: https://lnkd.in/e6NVjKga

 One of our clients was spending 10-20 minutes per support ticket. Manually. 2,500 times a month. They wanted AI to help. But with 26 utility programs — each with unique rules — the risk of a wrong answer was real. One bad response doesn't just frustrate a customer. It damages a partnership. So we didn't automate everything on day one. We started with helper notes. AI wrote draft responses. Agents reviewed them. Only after the team trusted the quality did we move to autonomous responses — and only on proven categories. Six weeks in: → First response: 1 business day to 7 minutes → CSAT: 50% to 70% → FCR: 35% to 55% The part we didn't expect: customers started commenting on the speed without being asked. And the team went from skeptical to actively improving the AI workflows. Full case study ev.energy in the carousel below ↓ On March 17, we're hosting a free webinar on how to implement AI support the right way with Eugene Vyborov and Alex Korin. Free registration in comments.