Billing & Insurance

You have several convenient options to update, validate or verify your insurance coverage with Labcorp:

• When scheduling an appointment at a Labcorp patient service center, you'll be asked to provide your insurance information
• At the time of service, you can ask to make updates and/or verify your coverage
• If you have an email on file, you'll receive an email alert when your lab results are ready, which includes an insurance validation step to update information before billing
• Within the "Billing" section of your Labcorp Patient™ portal, you can update insurance information linked to a specific bill using the invoice number
• You can also contact our Patient Billing team at 800-845-6167, available Monday through Friday, 8:00 AM to 5:00 PM ET
  
  

If you have more than one insurance plan, we follow a straightforward process: 

• Your primary insurance is billed first
• Any remaining balance is then billed to your secondary insurance. If you receive a bill from us before your secondary insurer processes the claim or sends you an Explanation of Benefits (EOB), please contact our Patient Billing team at 800-845-6167, available Monday through Friday, 8:00 AM to 5:00 PM ET, to confirm we've received your secondary insurance information and filed the claim
  
  

To check if your insurance company has processed and paid a claim:

• Check your Labcorp invoice: If your insurance company has processed and paid a claim, the payment amount will be listed on your invoice
• Review your Explanation of Benefits (EOB): Your insurer should also send you an EOB, which details the payment
• Access your Labcorp Patient™ account: You can sign in to your Labcorp Patient™ account anytime to see your bills and a summary of previous payments and insurance adjustments for any open invoices

If you're still unsure after checking these resources, we're here to help:

• Contact your insurance company directly for more information about their payment status
• Reach out to Labcorp Patient Billing at 800-845-6167, available Monday through Friday, 8:00 AM to 5:00 PM ET, for assistance

If you're experiencing issues with your insurance claim or Labcorp bill, here's a step-by-step guide to resolving common problems:

• Review your Explanation of Benefits (EOB): If your insurance company didn't pay a claim, start by reviewing your EOB to understand what was covered and what wasn't. If you have questions, contact your insurance provider directly
• Check claim processing time: Insurance companies typically take 4-6 weeks to process claims, though times can vary depending on insure
• Resolve bill discrepancies: If your Labcorp bill doesn't match your EOB, send us a copy of your EOB via fax (866-227-2939) or mail (P.O. Box 2240, Burlington, NC 27216-2240), and we'll review it for accuracy. Be sure to include your Labcorp invoice number to help us research the issue as quickly as possible.

We're committed to making sure your bill is accurate and providing you with a clear understanding of the charges. If you need further assistance, don't hesitate to reach out to our Patient Billing team at 800-845-6167, available Monday through Friday 8:00 AM to 5:00 PM ET.

We're here to help make the claims process as smooth as possible for you. Here's what you need to know:

• Labcorp directly files claims to Medicare, Medicaid, and many other insurance companies and managed care plans
• To make certain your claims are processed correctly, please verify your insurance information and confirm Labcorp is an in-network provider for your plan. This step can help you understand your coverage better. Even if Labcorp isn’t an in-network provider, we will still file a claim on your behalf
• You can find a list of insurance companies Labcorp works with on our Insurance List page. Just select your state to view the relevant information
• Please allow 4-6 weeks for your insurance company to process a claim. Processing times can vary, but we're here to support you every step of the way
  
  

We’re here to help. If you’re uninsured or your health plan doesn’t cover lab testing, Labcorp offers options to make testing more affordable and transparent:

• LabAccess Partnership (LAP) Program
  • Present your test request paperwork at a Labcorp patient service center
  • Pay the discounted rate in full at the time of service
  • Make sure to resolve any outstanding lab charges to maintain eligibility
• Good Faith Estimate (GFE)
  • If you’re uninsured or self-pay, you have the right to receive a Good Faith Estimate of expected charges before your appointment. This estimate helps you understand the anticipated cost of your lab services and is provided in compliance with the No Surprises Act. If you have an open order, you can find a GFE on the Open Orders dashboard in your Labcorp Patient™ portal account. You can also request a GFE when scheduling your appointment or by contacting Labcorp’s Clinical Contact Center at 800-762-4344, Monday–Friday, 8:00 AM to 5:00 PM ET
    
    

It takes 24-48 hours for your payment to be processed and your balance to update. If you don't see the update 48 hours after making a payment, our Patient Billing team is here to help. You can reach them at 800-845-6167 Monday through Friday, 8:00 AM ET – 5:00 PM ET.

Double check that you've correctly entered the 8-digit invoice number on the bill you received from Labcorp in the payment portal. The Zip code and date of birth must also match the invoice details. If the issue persists, our Patient Billing team is here to help. You can reach them at 800-845-6167 Monday through Friday, 8:00 AM to 5:00 PM ET.

Yes. We take the security of your credit and HSA card information seriously, and we're committed to safeguarding your sensitive information. Our systems are compliant with payment card industry standards, meaning your data is protected. We also delete your card information after processing your payment.

We're here to help you manage your bill. You have several convenient options to set up a payment plan:

•  Log in to your Labcorp Patient™ portal account online to create a payment plan that works for you
• Call our Patient Billing team directly at 800-845-6167, available Monday through Friday, 8:00 AM to 5:00 PM ET, and they'll guide you through the process
  

We're committed to making it easier for you to manage your payments and stay on top of your healthcare expenses.