Customer marketing platform for brands and retail image

An integrated platform with Interactive Digital Receipts, Marketing Automation, Loyalty points, NPS, Surveys and Product Reviews.

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How Karnival works?

Physical Store

Digital Store

Send Digital Receipts, Engage & Capture Customer Insights.

Integrated marketing platform for 3x more personalised marketing campaigns

CX management

Reviews & Ratings

Loyalty

Marketing Automation

Elevate cX at the most crucial touchpoint

State of the Art: Smart Receipt

• Custom designs for your brand
• Bank grade data security for customer's personal data
• Digital Signature on each document for IT & Legal compliances
• Multiple delivery channels like Whatsapp, SMS, Email
• Using our SDK send e-receipt through push notification to your brand app

Connected & Omnichannel

Customer Experience

• Analyze customer sentiments at various touchpoints in Physical and Digital Store formats
• Boost response rate up to 10x through Integrated Digital receipts platform
• Resolve complaints 30% faster with our integrated customer service platform

Omnichannel growth

Ratings and Reviews

• Grow your E-commerce by 40% with our ratings & reviews platform
• AI-powered Content Moderations and Syndication available for platforms
• Collect In-store ratings and reviews with the QR code technology

marketing automation

Acquisition and Retention

• Loyalty points
• Customer registration
• Personalised and dynamic offers
• Raffle draws
• Referral campaigns
• Enrich first party data

Here’s what our customers say about us!

Bestseller India and Karnival for post purchase journeys

As a Customer Experience Strategy professional, it is my constant endeavour to improve customer experience across touchpoints. Deploying transformative digital solutions, assists in ensuring seamless customer journeys that lead to better Customer Retention and Customer Lifetime Value. Karnival team understand business requirements and partners in co-creating CX solutions promptly. From digital receipts to customer feedback, product status tracking, reaching out to the brand stores/ customer service teams, creating ticket workflows & analytics, we have accomplished multiple journeys in a single message. I recommend Karnival to any business who'd not only want to see their ideas come to life but also thrive in the long run.