customer analytics software
customer analytics software
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Our resources to help next-gen SaaS companies understand their users

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A new chapter for June: our founding team is joining Amplitude

08 Jul 25

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Understanding Customer Segment Analysis in B2B SaaS and Vertical SaaS

07 Apr 25

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Tech-Touch Customer Success: Scaling Engagement Without Losing Impact

04 Mar 25

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Product Usage Metrics: How to Use Embedded Dashboards to Close More Renewals

21 Feb 25

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Strategic Customer Success: from Tactical Execution to Long-term Impact

29 Jan 25

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Customer Success Analytics: How to Leverage It for Maximum Impact

07 Jan 25

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Iconic brands stem from unrecognized truth

11 Sep 24

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Your Pricing Problem is a Positioning Problem

04 Jul 24

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How Loom Changed Video Communication

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Making Product Usage Count: How Behavioral Segmentation Boosts SaaS Retention and Expansion

25 Apr 25

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Customer Health Dashboards: The Key to Proactive Customer Success

13 Mar 25

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Customer Success Planning: Turning Product and CRM Data into Engagement, Retention and Growth

28 Feb 25

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Customer Success Enablement: Empowering Teams to Drive Retention

18 Feb 25

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Scaling Customer Success with a Data-Driven Approach

17 Jan 25

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CRM Tech Stack: Building the Foundation of Your B2B SaaS Business

30 Dec 24

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We serve 25 Million users EVERY MONTH

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We Compete in a $63.8b Market

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For God’s sake, follow the Lean Startup Method

13 Mar 24

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B2B SaaS Growth Strategy: How Vertical SaaS Companies Win with Retention, Specialization, and Embedded Insight

10 Apr 25

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From Onboarding to Retention: Customer Success Strategies That Keep SaaS Users Engaged

11 Mar 25

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The Customer Onboarding Process: A Customer Success Perspective

24 Feb 25

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CS Operations: the Foundation of a Scalable Customer Success

03 Feb 25

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CRM Setup: Scaling Your SaaS Business from $3M to $5M ARR

13 Jan 25

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Customer Success Account Number: How Many Accounts Should a CSM Manage?

20 Dec 24

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June for Customer Success & Sales

24 Jul 24

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You Just Have to Care

15 May 24

June