Modernize operations with a unified, AI-powered platform that orchestrates across cloud, network, and infrastructure – with enterprise-grade governance, security, and control.
AI-Ready by Design
Integrate with any LLM, AIOps platform, or agent through MCP to turn intent and insights into governed, secure, and auditable action. Build and run your own agents that connect reasoning to deterministic execution with guardrails that ensure safety, compliance, and operational trust.
Multi-Domain, Vendor-Agnostic Orchestration
Coordinate workflows across physical networks, SD-WAN, cloud, security, and hybrid environments. Connect any IT system with infrastructure operations so every workflow becomes an end-to-end, cross-domain, fully integrated experience.
Speed & Scale
Deliver rapid acceleration through pre-built integrations and low-code workflows, with full high-code extensibility when needed. Deploy faster and scale smarter with the leading SaaS platform for agentic orchestration and enterprise-grade infrastructure automation.
Why Itential
Turn Infrastructure Into an Innovation Engine
Itential is the platform that powers your infrastructure innovation engine – unifying agents, APIs and automation into one orchestration fabric. From initial provisioning and instantiation through Day 2 operations and beyond, Itential delivers trusted, governed change across cloud, network and infrastructure at enterprise scale.
Secure, Agent-Driven Orchestration
AI-driven automation efforts often start as isolated experiments, lacking visibility, control, and trust. With Itential Platform’s agentic capabilities, enterprises can operationalize intelligent agents within a governed orchestration fabric – combining reasoning, security, and scale to turn innovation into reliable infrastructure action.
Orchestrate Infrastructure Operations Across the Full Lifecycle
Disconnected automations result in isolated tasks, manual hand-offs and fragile workflows. The Itential Platform solves this by enabling unified workflows that span teams, tools and intelligent agents – whether a human approves at each step or agents drive actions autonomously. With built-in lifecycle intelligence and state-aware orchestration, every service is tracked from provisioning through change, optimization and eventual retirement – ensuring visibility, control and continuity at enterprise scale.
Organization-Wide Automation Efficiency
When only a subset of teams builds automations, scale stalls. With Itential, you bridge the gap between builder intent and operational execution – securely publishing Python scripts, Ansible playbooks, or OpenTofu plans as consumable services for every team. Now NetOps, IT, and DevOps teams can self-serve automation execution with governance, while automation builders maintain the blueprint and control.
Deliver Infrastructure as a Product, Not a Project
Stop building one-off automations and start offering infrastructure capabilities as self-service services. With the Itential Platform, you create governed, reusable automation services exposed via portals like ServiceNow, APIs, or pipelines – so your infrastructure becomes a product that any team can consume on demand.
Integrations
One Platform. Every System.
Total Infrastructure Integration.
Eliminate tool sprawl. Integrate and orchestrate across cloud, infrastructure, observability, inventories and IT systems. With over 1,000 integrations, Itential makes enterprise-scale connectivity and orchestration simple to start – fast to scale.
Real Results
Infrastructure Orchestration That Delivers Real ROI
From 10× agility gains to 85% fewer change-related incidents, see how customers are transforming operations at enterprise scale.
10x
increase in operational agility
85%
reduction in change-related incidents
70%
lower cost of infra operations
45 days → Same Day
service delivery improvement
18 months → 3 months
time to new service creation
6 hrs/device → 20 min
software upgrade acceleration
Customer Proof
Proven Transformation at Scale: Trusted by Enterprise Change-Leaders
From global financial firms to utility networks and service providers, leading organizations rely on Itential to transform operations. With vendor-agnostic orchestration, AI-ready workflows and enterprise-grade governance, they’re not just keeping pace with change – they’re driving it forward. See how they’ve reduced risk, increased velocity and scaled automation at enterprise scale.
Accelerating Global Network Innovation at Scale
By implementing the Itential Platform, Colt moved from fragmented scripts and slow roll-outs (6 months to 2 years) to unified automation workflows that deliver new services in weeks or months. The result? Standardized, repeatable operations; freed-up network engineers focusing on design; and a dramatically faster path to service innovation.
Transforming Utility Operations for the AI Era
Through its partnership with Itential and WWT, SCE reengineered its network operations to replace manual processes and ad hoc automation with unified orchestration that scales across its vast infrastructure. The result? Standardized, reliable operations; engineers focused on modernization instead of maintenance; and a faster path to an AI-ready, self-optimizing grid.
Accelerating Network Reliability & Service Innovation
To keep pace with rapid fintech growth and ensure absolute network reliability, Fiserv unified orchestration across its multi-vendor environment with Itential. The result? Standardized automation; reduced human error and risk; and a network foundation that scales securely to support $2 trillion in annual transactions and ongoing innovation.
Driving Efficiency & ROI through Event-Driven Automation
To eliminate manual bottlenecks and improve visibility, Armstrong adopted Itential’s event-driven platform to unify and automate service delivery. By integrating ServiceNow and GitLab, the team reduced delivery times from five days to under ten minutes, saved over 15,000 hours, and cut errors across infrastructure services. The result? Streamlined operations, measurable ROI, and a scalable foundation for continuous, data-driven innovation.
Building AI-Ready Network Confidence at Global Scale
Partnering with Itential, Lumen established a governed orchestration foundation that unifies automation across one of the world’s most complex networks. The result: 21% fewer customer-impacting incidents, near-zero downtime, and millions of orchestrations executed safely each year – delivering reliability, scalability, and the backbone for AI-driven network operations.
Accelerating Network Service Delivery at Scale
To accelerate application delivery and support hybrid cloud operations, S&P Global implemented Itential to enable self-service automation across 10 data centers and 3 cloud providers. The team reduced manual effort by 80–90%, cut firewall rule changes from minutes to seconds, and achieved same-day service delivery. The result: faster innovation, higher engineer productivity, and greater customer satisfaction through consistent, automated workflows.
Modernizing Global Network Operations
Corning used the Itential Platform to standardize and scale automation for refreshing thousands of network devices worldwide. By unifying ITSM, IPAM, and monitoring into one orchestration layer, they accelerated deployments, cut errors, and delivered a compliant, self-service network transformation globally — all without adding headcount.
What’s New?
Infrastructure Orchestration for the AI Era
Discover how agents, workflows, and integrations power secure, actionable orchestration with Itential.