Power Co-op Member Satisfaction with Data-Driven Insights

"We’ve had an excellent experience working with Inside Information as a trusted partner for South Central Arkansas Electric Cooperative. What stands out most is their deep cooperative-centric approach— they truly understand that while electric co-ops share a common mission to serve members, each co-op is unique and deserves individualized solutions. Inside Information is much more than a communications firm. They provide a wide range of customized solutions that help us better understand and serve our members, including member and employee surveys, member satisfaction research, analytics, targeted communications, and engagement tools tailored to our needs and goals. Their team acts like a seamless extension of our own staff — always responsive, thoughtful, and ready with smart, data-driven ideas that help us connect more meaningfully with our members and employees alike. They help us dig into the WHY behind the data and build strategies that actually move the needle, not just check a box. If your cooperative wants a partner that brings both strategic insight and a personal touch, I highly recommend Inside Information."

"Inside Information is a great company to work with! From quality customer service to great products, Inside Info is a go-to for me!"

"We have had an excellent experience working with Inside Information on our survey projects. Their team is highly accommodating and consistently creative in developing effective, thoughtful survey solutions tailored to our needs. They are extremely responsive, professional, and reliable, delivering A-one work every time. Beyond the quality of their work, they are simply fun to work with—bringing a collaborative, positive energy that makes even complex projects run smoothly. We consider them a valued partner and would highly recommend them to any organization seeking high-quality survey and market research expertise."

"We had a wonderful experience working with Inside Information. Their customer service was excellent, and their team was professional, responsive and helpful throughout our reader survey process. Professional service delivery from start to finish. We look forward to working with them again."

"The Inside Info team is so easy to work with and they do a great job of listening and hearing what we want and need and making it a reality!"

"Great people at inside-info. Always great to collaborate on projects with our electric co-op and fiber optic subsidiary. Highly recommend inside-info if you need member/employee surveys, website development, help w/ marketing/communication campaigns, and data-driven, easy-to-understand results."

"Coast Electric has had a great experience working with the Inside Information team on our new member email series. It has given us a tool to communicate important information to new members throughout their first year of service without having to constantly keep up with the databases, timing of emails, etc. The email series not only provides information members need - billing information, outage reporting, etc. - it gives us the opportunity to educate members about the cooperative difference. Once we set up the systems with Inside Information to get the data they needed, it has been an easy process for us. We highly recommend working with Keith and his team!"

"Working with Inside Information has been a breath of fresh air for us at the statewide, and has opened up so many new doors for our co-ops in how they communicate with members. After one year of partnership with Inside Information, we’ve welcomed 18 co-ops onto the system and are thrilled by their results, thanks in large part to the level and quality of service we’ve received from the Inside Information team."