If you’ve just come across QuickBooks Error Code 1311 “Source File Not Found” you’re probably wondering what went wrong and how to fix it. This error usually pops up when you’re trying to install QuickBooks from a CD, update the software, or export a report from the Financial Statement Designer to Microsoft Excel. Basically, QuickBooks is trying to read a specific file from the source media, and something is stopping it from doing so. The good news is that this is a well-known error with multiple straightforward fixes. In this guide, we’ve covered everything what causes Error 1311, how to identify it, and 7 proven methods to get rid of it for good. Just go through the solutions one by one and you should be back up and running in no time.
And if you’d rather have an expert fix it for you, don’t hesitate to call our QuickBooks Error support helpline team at. +1-888-510-9198, we’re available 24/7 and will get it sorted out quickly.
What is QuickBooks Error 1311?
QuickBooks Error 1311 is an installation error that occurs when QuickBooks cannot locate a specific file it needs from the source media whether that’s a CD, DVD, or a downloaded setup file. When this happens, you’ll see an error message on your screen that reads: “Error 1311: Source file not found: D:\ZF561407.CAB. Verify that the file exists and that you can access it.” This error can show up in a few different situations while installing QuickBooks from a disc, while updating the software, or when you’re trying to export reports from the Financial Statement Designer to Microsoft Excel. In most cases, the root cause is either a scratched or dirty CD, a corrupt installation file, or a compatibility issue with Microsoft Office. Understanding what’s causing it makes it much easier to fix.
Causes of QuickBooks Error 1311
The QuickBooks error 1311 is caused while updating or exporting files, some of the possible reasons for this error are:
- Damaged or corrupted Microsoft office
- The CD from which you might be installing is corrupt
- Maybe your Microsoft office version is not compatible with QuickBooks software
- There is some problem with the CD-ROM drive
What are the signs of QuickBooks error code 1311?
The following can be the signs that would help the user to identify such an error in QuickBooks:
- Whenever the error pops up on the screen with an error message, it becomes easy for the user to identify the issue.
- Another sign can be if the installation of QuickBooks with a company disk is failing again and again
- The user can also spot this issue when a file is being exported to media and the software freezes
- Another sign can be if you are unable to export one or multiple reports from QuickBooks FSD to Microsoft excel
See Also: How to Fix QuickBooks Error 6000 304?
Steps to Resolve QuickBooks Error Code 1311
Let’s get started with copying the installation files from CD to a hard drive before installation. Some of the possible solutions are as described:
Method 1: Copy Files to hard driver and then install it
- Start by inserting QuickBooks CD into CD-ROM and verify if installation starts automatically. If it starts automatically then tap ‘QUIT’ to exit
- Now, right click on the start tap of the Windows and then click ‘EXPLORE.’
- Create a folder in your desktop to copy installation files
- Browse QuickBooks CD –ROM and do a right click on it to EXPLORE
- Find QBooks and other third-party folders and then tap on the setup.exe
- Hold the CTRL key on desktop and press file and folder to copy the files
- Paste this copied files on the new folder which you created
- If the error occurs again, then it is the issue of CD-ROM
- In this kind of situation, make sure to call the customer care executive so that they can help you to solve the error and you can resume working
- If there is not any error occurring at the time of copying, open the NEW FOLDER
- Now double tap on setup.exe to begin with the installation
Read Also: How to Fix QuickBooks Error 6190 and 816?
Method 2: Checking Compatibility of Microsoft Office
The Microsoft Office requires to be updated to utilize financial statement designer. Only after this, the report can be exported directly from the QuickBooks to an office.
For verifying the compatibility follow certain steps below:
- Go to the control panel and then double-tap on the Remove or Add programs.
- Now, select Microsoft Office to make the modification.
- The version for Microsoft Office needs to be 2000 or later.
- If the version is not 2000 or later, then you are required to modify or repair as per the instructions offered to resolve the issue
Method 3: Restricting Access to CD –ROM
- Click on the Start button on your keyboard and then go to Settings.
- Now, go to the Control Panel and then tap on ADMINISTRATIVE TOOLS.
- From administrative tools list select “LOCAL SECURITY POLICY and EXPAND LOCAL POLICY FOLDER”
- Then you can choose the options for security.
- Click on any of the security options as per the version of the Windows installed in your desktop- RESTRICT CD-ROM access to the local users
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Method 4: Perform Scanning and installation
- Press Start or Windows key and then choose All programs.
- After that hit a right click on command prompt and choose run as Administrator option
- Type FSC/SCANNOW, in the command prompt and hit Enter key.
- Once the scan process completes, type msiexec/unregin in the command prompt and hit on Enter key.
- After that type msiexec/regserver in the command prompt window and then press Enter key.
- Finally, visit to the creative suite product installation.
Method 5: Reinstall CS4 Application
- Click the “Start” button on your screen or the “Windows” key on your keyboard
- Open “Run” Window
- Type “msiexec/unreg” in the open box and press Enter
- Following, you need to reinstall CS4 application
- Open the application setup file and follow the prompts on your computer screen to complete the installation process
Method 6: Make use of photoshop elements disc
- Under this process, the very first step is to insert the Photoshop Elements install disc into the DVD/CD-ROM drive.
- After that open My Computer and right-click on Photoshop Elements disc.
- Now, make a folder on the desktop and copy the Adobe Photoshop elements folder in it.
- After you are done with copying, make sure to eject the disc and open the Adobe Photoshop elements
- Now, double-click the Setup.exe to start the installation.
- Perform the onscreen steps to complete the process
Method 7: Clean the CD/DVD or removable media
If none of the above methods didn’t work for you, then you can simply try to clean the CD/DVD or removable media. Any dust, dirt, or fingerprints on the media can cause issues when installing or exporting QuickBooks. Using a soft cloth to gently clean the media, and then try to install or export QuickBooks again.
Read Also: How to Resolve QuickBooks error 1334?
Conclusion
We hope one of the methods above helped you fix QuickBooks Error Code 1311 successfully. In most cases, simply copying the installation files to your hard drive or cleaning the CD/DVD does the trick. But if the issue is related to Microsoft Office compatibility or a corrupt registry, the other methods should take care of it. If you’ve tried all 7 methods and the error is still showing up, it’s best not to keep troubleshooting on your own, you could accidentally make things worse. Instead, reach out to our certified QuickBooks ProAdvisors at +1-888-510-9198 or visit our QuickBooks technical support page. We’re available 24/7 and will diagnose the exact cause of the error and fix it for you as quickly as possible.
FAQs – QuickBooks error 1311
You might get the following error message on your desktop screen: Error 1311: ‘’Source file not found: D:\ZF561407.CAB’ . Verify that the file exists and that you can access it”
The very first step is to head to the start tab and then run and enter regedit in the ope field. Now,iIn the registry, go to HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\WinLogon\AllocateCDRoms. In case the value for AllocateCDRoms is set to “1”, change it to “0”, reboot the machine and try again.
You might get the following error message on your desktop screen: Error 1311: ‘’Source file not found: D:\ZF561407.CAB’ . Verify that the file exists and that you can access it” This basically means that file cannot be accessed.
Yes, QuickBooks Error 1311 can absolutely occur during a software update not just during a fresh installation. This usually happens when the update files are being read from a CD or external media and the drive has trouble accessing them. In such cases, downloading the update directly from Intuit’s website instead of using a disc is often the quickest fix.
No, QuickBooks Error 1311 is purely an installation or update error and does not affect your company file or financial data in any way. Your existing data remains completely safe. The error simply prevents the installation or update from completing successfully. Once the error is fixed and QuickBooks is properly installed or updated, everything will work as normal.
In some cases, yes. A corrupted or incorrectly configured Windows registry particularly around CD-ROM access permissions can trigger QuickBooks Error 1311. Method 3 in this guide addresses this by adjusting the CD-ROM access settings in your Local Security Policy. If you’re not comfortable making changes to the registry or security settings yourself, it’s always safer to have a professional handle it ,call us at +1-888-510-9198 and we’ll walk you through it safely.
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