Enable/disable lost mode automaticallySolved

You could probably do this with dynamic groups.

Create a group for devices that are outside the geofence, and then apply an action to enable lost mode for devices that fall into that group. When they come back inside, they move out of that group and you can disable it.

That makes sense.

But does that require someone to manually trigger the lost mode action when the device enters the group, or can it be fully automated?

Hi @casper,

Yes, you can automate the entire process using geofence + device groups + automation. A typical setup would look like this:

• Define a geofence for your office, warehouse, or any location you want to monitor.
• Create a device group containing the devices that should remain within the location and associate the geofence policy with this group to monitor their location compliance.
• Automate the Lost Mode action using the automation feature.

To configure the automation:

1. Navigate to the Automate tab.
2. Click New Automation, and select the platform (iOS or Android).
3. Choose the action: Enable Lost Mode or Disable Lost Mode.
4. Set the trigger based on Activity and configure the activity trigger:
   • Location Non-Compliance → Enable Lost Mode
   • Location Compliance → Disable Lost Mode
5. Under Target Filter, select the device group you created.
6. Review the configuration and save the automation policy.

With this setup, the system will automatically enable Lost Mode when a device moves outside the geofence and disable it once it returns within the defined location. This works well for shared or location-restricted devices where manual monitoring isn’t practical.

Regards,
Sienna Carter
Hexnode UEM

How does this work if the device is out of wifi range when it realizes it is out of location compliance?  Does it still run the automation and enable lost mode??  How often does this usually update or check in for this?

Thank you!

Hi @dakotaeye, thanks for reaching out.

When a device moves out of the defined geofence, it is identified as non-compliant during the scheduled location scan, which typically runs every 15 minutes. If an automation is configured to enable Lost Mode for such cases, the action is initiated from the portal at that point.

However, if the device is out of Wi-Fi (or any network) when this happens, the action doesn’t execute immediately on the device. Instead, it stays in a pending state and will be applied as soon as the device reconnects to a network and checks in with the portal.

Regards,
Sienna Carter
Hexnode UEM