Handel IT

Where Probation and Institutions Disconnect—and Why It Matters

Jacob Brandes — Thu, 30 Apr 2026 23:11:12 +0000

Probation and institutions are supposed to be part of the same system. They’re working with the same youth, often at different points in the same case. On paper, everything is connected. In reality, they usually operate separately.

Probation is focused on what’s happening in community supervision, case plans, reporting. Institutions are dealing with day-to-day facility operations, intake, room assignment, incidents, and behavior tracking. The work is different, so the systems they use tend to be different too.

That’s where things start to break down.

Even when both sides have software in place, those systems aren’t always built to work together. Information doesn’t flow cleanly. Context gets lost. Staff end up piecing things together instead of seeing the full picture. It’s not really a people issue, it’s how the systems are set up and that’s where the gap starts to show.

The Youth Journey (Where Things Should Connect)

If you look at it from a system perspective, a youth’s path is pretty straightforward.

They start on the probation side—intake, assessments, initial case planning. From there, some stay in the community, while others move into an institution. While they’re in the institution, a whole new set of information is being tracked—behavior, incidents, programming, progress.

Then eventually, they’re released and may land right back with probation. It’s one continuous story. But the way systems are set up, it doesn’t always feel that way.

When a youth moves from probation into an institution, a lot of that initial context doesn’t always carry over cleanly. Staff on the institutional side might get pieces of it, but not always in a way that’s easy to use. Then on the way back out, probation is trying to pick back up with updated information from the facility—sometimes that’s smooth, sometimes it’s not.

So instead of one shared case from start to finish, it can feel more like handoffs between separate systems. Everyone’s still doing their job, but the continuity just isn’t there the way it should be.

Where the Gaps Actually Show Up

This disconnect usually doesn’t show up in big, obvious ways. It shows up in the day-to-day stuff that slows people down.

Duplicate data entry
The same youth information gets entered more than once—once on the probation side, again on the institutional side. Even when there’s some level of integration, it’s not always clean, so staff end up re-entering or double-checking things just to be safe.

Loss of context
When a youth moves into a facility, institutional staff don’t always get the full picture of what happened on probation—assessments, history, case notes. And on the way back out, probation doesn’t always get a clear, complete view of what happened inside the institution. Pieces are there, but not always in a way that tells the full story.

Reporting gets messy
Pulling reports across both sides can be a challenge. Data lives in different places, or it’s structured differently, so getting a full picture for leadership, funding, or compliance takes extra work—sometimes outside the system altogether.

None of this is dramatic on its own. But it adds up quickly—and it’s where most of the frustration tends to come from.

Why Most Systems Don’t Fix This

A lot of systems try to solve this, but they’re usually starting from the wrong place.

Most were built with one side in mind, either probation or institutions. Then over time, features get added to cover the other side. On paper, it checks the box. In practice, it still feels like two different setups living under the same roof.

So instead of one system that follows the full lifecycle, you end up with something that handles each piece separately. The connection between them exists, but it’s not very natural.

The other approach is integration, linking two systems together. That can help, but it usually just moves data back and forth. It doesn’t really connect how the work gets done. You still have different workflows, different structures, and different ways of looking at the same case.

And then there’s flexibility. A lot of systems are pretty locked down when it comes to changing screens, reports, or assessments. So even if a county sees where the gaps are, it’s not always easy to adjust things on their own. That slows down improvement and keeps the same issues in place.

So, the gap doesn’t stick around because no one’s tried to fix it. It sticks around because most solutions weren’t really built around how these departments actually work together.

What True Integration Actually Looks Like

When it’s done right, it doesn’t feel like probation and institutions are working in separate systems at all. There’s just one case, and it follows the youth all the way through.

When someone moves from probation into an institution, the information is already there assessments, history, case notes. Institutional staff aren’t starting from scratch or digging for context. They can pick things up where they left off.

Same thing on the way back out. Probation isn’t trying to piece together what happened during placement. Behavior, programming, progress, it’s all there, in the same record, without needing to chase it down.

At the same time, each side still works the way they need to. Institutional staff see what matters to them. Probation sees what matters to them. But it’s all pulling from the same place.

Reporting gets a lot simpler too. Instead of combining data from different systems or exports, it’s already connected. You’re looking at the full picture without extra steps.

It’s not really about adding more features. It’s about having one system that actually reflects how the work already flows between departments.

A Better Way to Connect the System

At the end of the day, this isn’t really about technology, it’s about how the work gets done.

Probation and institutions are already connected in practice. Staff are constantly handing things off, sharing information, and trying to keep cases moving forward. The system should support that, not make it harder.

When everything lives in one place and carries through from start to finish, a lot of the day-to-day friction just goes away. Staff spend less time working around the system and more time actually doing their jobs. Information is easier to trust. Reporting doesn’t take extra effort to piece together.

It’s a simpler way of working, but it makes a big difference over time.

And for departments that deal with both sides, probation and institutions, that kind of continuity isn’t really a nice-to-have. It’s what keeps everything connected.

If you want to see how these two modules can work together, book a free demonstration with us to see it in action.

EXPLORE RITETRACK

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Ohkay Owingeh Selects RiteTrack to Improve Tribal Court Case Management

Tiffany Edmonds — Wed, 29 Apr 2026 15:06:18 +0000

Ohkay Owingeh Tribal Court has selected RiteTrack, developed by Handel Information Technologies, to modernize its court operations, transitioning from paper files and spreadsheets to a centralized, digital case management system.

Implementation Overview:

Previously relying on manual processes, Ohkay Owingeh Tribal Court managed case information through paper records and spreadsheets—creating challenges in maintaining consistency, accessing historical data, and supporting efficient court operations. Through this implementation, the court will transition to RiteTrack’s Tribal Court Module, providing a centralized system to manage cases, participants, and hearings.

As part of the transition, historical case data stored in spreadsheets will be imported into RiteTrack to preserve continuity and improve long-term accessibility.
Due to limited internal IT resources and challenges with third-party support, the court elected to utilize Handel’s hosted deployment option. RiteTrack will be deployed within Lunavi, a private and secure data center, eliminating the need for on-site server management while providing reliable, professionally managed infrastructure.

Implementation Objectives:

The implementation is focused on improving efficiency, data accessibility, and long-term sustainability of court operations. By moving to a centralized system, the court will establish a more consistent approach to managing case information while improving visibility into ongoing activity. Preserving historical data ensures continuity and supports more effective reporting moving forward. In addition, leveraging a hosted deployment reduces reliance on internal or contracted IT resources, allowing the court to maintain a secure and dependable system without the burden of managing infrastructure. Overall, the project is designed to support smoother day-to-day operations and provide a stronger operational foundation.

Key Features and Benefits:

Through RiteTrack, Ohkay Owingeh Tribal Court will gain access to tools designed specifically for Tribal court environments, including:

Centralized Case Management: Manage cases, parties, hearings, and documents within a single system
Automated Docketing & Tracking: Generate and maintain organized court schedules and case timelines
Fines and Fees Management: Track financial obligations—including court-imposed fines and fees—within standard system functionality
Comprehensive, Accurate Reporting: Generate reliable, real-time reports from centralized system data, ensuring complete visibility into case activity and supporting informed, confident decision-making.
Historical Data Covnersion: Import and retain legacy data from spreadsheets for ongoing access and reporting
Secure, Hosted Deployment: Eliminate server maintenance concerns with hosting in Handel’s private data center

By implementing RiteTrack, Ohkay Owingeh Tribal Court is taking a meaningful step toward strengthening data management and improving the efficiency of its court operations. The move to a hosted, centralized system provides a more sustainable and reliable foundation without the need to manage internal infrastructure.

With over 60 Tribal partners nationwide, Handel Information Technologies develops RiteTrack in collaboration with Tribal programs to align with real-world workflows and operational needs—helping courts manage information more effectively and support informed decision-making.

Discover how RiteTrack can strengthen your Tribal Court.

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RiteTrack Selected by St. Croix Chippewa Indians of Wisconsin to Manage License Plates and Vehicle Tracking

Tiffany Edmonds — Thu, 23 Apr 2026 18:42:52 +0000

The St. Croix Chippewa Indians of Wisconsin are strengthening their vehicle registration operations through the implementation of a customized RiteTrack License Plate Tracking System developed by Handel Information Technologies. After relying on a system that had not functioned as intended for several years and offered limited support or flexibility, the Tribe sought a reliable solution that could accurately manage vehicle registrations while adapting to their evolving operational needs.
With RiteTrack, the Tribe will have a secure, web-based system designed to centralize vehicle and owner information, automate administrative processes, and provide the flexibility needed to manage both standard and internal fleet registrations.

Implementation Overview:

The St. Croix Chippewa Indians of Wisconsin are implementing the RiteTrack License Plate Module to manage people, vehicles, registrations, and related documentation in a centralized system. The platform provides comprehensive person and vehicle management capabilities, allowing staff to track license plates, vehicle ownership, fees, and registration activity in one place.

The Tribe has also chosen to customize the system in order to track Tribal fleet vehicles, record department assignments as vehicles assignments change, and maintain maintenance logs such as oil changes and upcoming service needs. Because RiteTrack is web-based, authorized officers will also be able to access vehicle and registration information securely from laptops in the field, helping them quickly verify records when needed.

Implementation Objectives:

The Tribe’s primary objective in adopting RiteTrack is to establish a dependable and well-supported system for managing vehicle registrations and license plate records. By moving to a modern, web-based platform, staff will be able to maintain accurate records, streamline administrative processes, and ensure vehicle and registration information is consistently organized and accessible.

Another key goal was to create a centralized and organized system for managing vehicle registrations, ownership history, and departmental fleet assignments. By consolidating these processes into one secure system, staff can more easily maintain accurate records, generate reports, and ensure that vehicle and registration data is accessible when needed.

Finally, the Tribe wanted a solution that could extend beyond basic registration tracking to support broader vehicle management needs. Through customization within RiteTrack, the system will help staff monitor fleet assignments, track vehicle maintenance, and maintain detailed documentation on vehicle status—providing greater visibility and accountability across their vehicle management processes.

Key Features and Benefits:

Centralized Vehicle and Registration Records – Track license plates, vehicle details, ownership history, and registration information within one secure, web-based system.
Comprehensive Person Management – Maintain detailed person records including aliases, alerts, legal numbers, demographics, relationships, and Tribal affiliation.
Streamlined Registration and Fee Tracking – Easily manage registration fees and payments while generating invoices, receipts, and certificates of registration.
Fleet and Department Vehicle Tracking – Monitor vehicles assigned to Tribal departments, including changes in assignment over time.
Maintenance Log Management – Record maintenance activities such as oil changes and track when future service is due.
Actionable Reporting – Generate reports such as expiring licenses or registrations, complete vehicle inventories with customizable filters, and person histories of vehicle ownership.
Improved Documentation and Accountability – Maintain records explaining why vehicles are disabled or removed from the system.
Secure Field Access for Officers – Authorized officers can access vehicle and registration information from laptops in the field, supporting faster and more informed decision-making.

Handel is honored to support the St. Croix Chippewa Indians of Wisconsin as they implement a more reliable and flexible system for managing license plate registrations and vehicle records. With RiteTrack, the Tribe now has a platform designed to support their day-to-day operations while adapting to evolving needs. With over 60 Tribal partners nationwide, Handel continues to deliver purpose-built solutions that help Tribal programs streamline operations, maintain accurate records, and adapt systems to reflect their unique processes.

Discover how a customized RiteTrack solution can support your program’s unique processes.

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Havasupai Tribal Court Modernizes Case Management with RiteTrack

Tiffany Edmonds — Mon, 30 Mar 2026 18:15:35 +0000

Handel IT is proud to partner with the Havasupai Tribe as they modernize the operations of the Havasupai Tribal Court with RiteTrack’s Tribal Court Module. Previously relying on pen-and-paper processes, the Court faced increasing challenges keeping pace with its growing caseload. With several hundred cases handled annually the need for a more reliable and efficient system became clear.

Manual processes made it difficult to maintain complete and accurate court dockets. Preparing dockets required several steps, and hearings or actions could occasionally be missed. As a result, approximately 30% of hearings resulted in continuances, often because scheduling details or updates had not been fully captured. By implementing RiteTrack, the Court is transitioning to a centralized, web-based system designed to help Tribal courts manage cases, hearings, and documentation with greater consistency and visibility.

Implementation Overview

Through the implementation of RiteTrack, the Havasupai Tribal Court will move from paper-based and spreadsheet-driven case tracking to a secure digital system that centralizes case information and court activity. Court staff will enter hearings, actions, and case updates directly into the system, allowing RiteTrack to automatically generate accurate court dockets and maintain a complete record of proceedings.

This transition will streamline daily court operations while ensuring that staff have immediate access to the information they need to prepare for hearings, track case progress, and manage case documentation more effectively. The Court also manages a high volume of both civil and criminal cases each month, further underscoring the need for a more efficient and reliable system.

Implementation Objectives

The Havasupai Tribal Court’s implementation of RiteTrack is focused on strengthening the efficiency and reliability of its daily court operations. A primary objective is transitioning from manual tracking to a centralized digital system that provides a consistent and organized way to manage court information. The Court is also working to improve the accuracy and completeness of its court dockets by reducing the multi-step manual preparation process that previously allowed hearings and actions to occasionally be missed.

By capturing hearings and case activity directly within the system, the Court aims to improve visibility into upcoming proceedings and provide staff with a clearer, more reliable view of case activity across the Court. Additionally, due to the large volume of cases currently being tracked manually, timely implementation of the system is a key priority for the Court.

Key Features and Benefits

Automatic Docket Generation – Hearings and case actions entered by staff are automatically added to court dockets, helping ensure they remain complete and accurate.

Centralized Case Management – Case details, parties, hearings, and documents are managed within one secure system instead of across paper files.

Comprehensive Case Tracking – Track charges, case parties, hearings, documents, fines and fees, and other court activity throughout the lifecycle of a case.

Court Documentation – Maintain a complete digital record of court actions, improving organization and long-term recordkeeping.

Rapid Implementation Timeline – The Court has prioritized getting the system up and running as quickly as possible due to the high volume of cases currently being tracked manually. RiteTrack’s implementation approach is designed to accommodate accelerated timelines with active client engagement and timely feedback throughout the process.

With the implementation of RiteTrack, the Havasupai Tribal Court is taking an important step toward more efficient case management and more reliable court operations. By implementing RiteTrack, the Havasupai Tribal Court is establishing a more efficient and reliable approach to managing cases, hearings, and court records—supporting court staff and improving the administration of justice for the community they serve.

Discover how RiteTrack can transform your tribal court.

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Upper Sioux Community Selects RiteTrack to Support Tribal Court Operations and Launch Court Information Portal

Tiffany Edmonds — Mon, 23 Mar 2026 16:58:54 +0000

Upper Sioux Community has selected RiteTrack, a customizable case management platform developed by Handel Information Technologies, to support the operations of its Tribal Court. By implementing RiteTrack’s Tribal Court and Portal Modules, the court will modernize how case information is managed, improve access to court information, and centralize records that have historically been maintained across multiple formats.

Implementation Overview

Upper Sioux Community will implement the RiteTrack Tribal Court Module to support the management and tracking of civil cases and traffic violations. While the court does not hear criminal cases, it does track charges related to traffic violations and manages associated fines, fees, restitution, and community service obligations for its civil cases.

The Tribe will also implement the RiteTrack Portal to provide both public and secure access to court information. Through the public portal, community members will be able to view the court’s public hearings calendar. A private portal, requiring login credentials, will allow registered users to view information related to their cases, including involved cases, charges or offenses, hearings, involved parties, case documents, fines and fees, restitution, and community service.

Implementation Objectives

Through the implementation of RiteTrack, Upper Sioux Community will establish a centralized system for managing and tracking Tribal Court case information. The system will allow the court to organize case records, charges, fines/fees, and related documentation within a single platform.

Another objective of the implementation is to provide structured access to court information through the RiteTrack Member Portal. By offering both public and secure portal access, the court will be able to share specific information such as the hearings calendar publicly while allowing authorized users to access information related to their individual cases.

Key Features and Benefits

Track civil cases and traffic violation charges in a centralized system
Manage financial obligations including fines, fees, restitution, and community service
Record and track hearings, involved parties, and related case documentation
Provide a public-facing portal for viewing the court’s hearings calendar
Offer secure, login-based portal access for authorized users to view case details

Handel is proud to partner with Upper Sioux Community as they implement RiteTrack to support their Tribal Court operations and expand access to court information through the RiteTrack Portal. With more than 60 Tribal partners across the country, Handel continues to support Tribal courts with systems designed to help track case activity, manage documentation, and provide structured access to court information.

Discover how RiteTrack can transform your tribal court operations.

START A CONVERSATION

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Pennsylvania Association on Probation, Parole, and Corrections Conference

Katie Notman — Wed, 18 Mar 2026 21:05:03 +0000

May 17-20, 2026, in Lancaster, PA

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PREA, Juvenile Facilities, and the Role of Documentation

Tiffany Edmonds — Wed, 18 Feb 2026 22:15:34 +0000

When people hear PREA, they often think of adult prisons. But the Prison Rape Elimination Act (PREA) — passed in 2003 — applies across confinement settings, including juvenile detention facilities.

At its core, PREA is about safety, accountability, and documentation.

Facilities are required to conduct risk assessments, ask specific screening questions, provide educational materials, document acknowledgements, and complete follow-up reviews. The goal is straightforward: reduce risk and create safer environments for individuals in custody.

We’re not PREA auditors or legal experts. But we do work closely with agencies responsible for meeting PREA standards, and we understand how important it is to have processes that are clear, consistent, and well documented.

Just as importantly, we understand that no two agencies manage PREA exactly the same way.

Why PREA Documentation Matters

PREA isn’t just about asking the right questions — it’s about showing that you did.

That means documenting:

Questions were administered and answered
Educational materials were provided
Acknowledgement forms were signed
Follow-up reviews were completed

For many agencies, this process can feel heavy. Paper forms, manual tracking, reminders written on calendars — it adds up quickly.

When PREA lives inside your case management system, it becomes part of your workflow instead of something separate you have to remember.

Built Around Your Process — Not Ours

One thing we’ve learned over the years is this: PREA management looks different from facility to facility.

Agencies vary in how they approach PREA screening. Some prefer a smaller set of targeted questions, while others use a more comprehensive format. Documentation needs also vary—some agencies value additional comment fields, while others prefer a more streamlined approach.

Because RiteTrack is configurable, we build PREA workflows around your agency’s approach — whether that’s simple and structured or more detailed and layered.

We don’t dictate how you manage PREA. We help you document how you already do.

How RiteTrack Supports PREA Workflows

RiteTrack supports PREA processes in a way that reflects how each agency already operates. When it comes to PREA tracking, we don’t use a one-size-fits-all template — we customize it around your policies and procedures.

Here’s what that typically looks like:

PREA Screening at Admission

Under PREA standards, a screening is required for every admission. Within RiteTrack, PREA questions can be embedded directly into the intake workflow.

Questions are displayed within the system
Officers administer the questions during intake
Responses are recorded directly in the record
Checkboxes document whether educational materials (such as brochures or videos) were provided

Because it’s built into the admission process, it helps ensure PREA screening is completed consistently and documented at intake.

PREA Script & Structured Question Areas

Agencies can embed their PREA script and required screening questions directly into the system. There are structured areas for:

Checking responses
Adding comments
Confirming completion

Everything is stored within the individual’s record, creating a clear documentation trail.

Acknowledgement Forms & Signatures

Both the admitted individual and the officer can check and sign the PREA acknowledgement form within the system. That creates a documented record of:

Who completed it
When it was completed

For facilities that do not use tablets, a printable version is available. This ensures the process works regardless of device access. No matter how often you review PREA with your attendees, Within RiteTrack, agencies can track that review and store documentation in the case record. Again — this isn’t a separate spreadsheet or reminder system. It lives alongside the rest of the case information.

Supporting Accountability and Consistency

PREA is serious. It protects vulnerable individuals and reinforces professional accountability within facilities.

Having PREA processes embedded directly into your case management system helps:

Ensure screenings happen consistently
Keep documentation organized
Reduce the risk of missed steps
Make audit preparation less stressful

And because everything is customized, your PREA workflow reflects your policies — not someone else’s template.

A Practical Conversation

If your facility is reviewing its PREA processes, preparing for an audit, or simply looking for a more organized way to manage documentation, it may be worth exploring how your current system supports — or doesn’t support — those needs.

We’re happy to walk through how PREA can be customized inside RiteTrack and talk through what would make sense for your agency. Because when it comes to PREA, clarity and documentation matter — and your system should make that easier, not harder.

Talk With Us About Your PREA Process

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RiteTrack Selected by Wassamasaw Tribe of Varnertown Indians for Enrollment Management

Tiffany Edmonds — Thu, 05 Feb 2026 18:50:52 +0000

The Wassamasaw Tribe of Varnertown Indians has selected RiteTrack by Handel Information Technologies to support their Enrollment program, providing a secure, flexible, and affordable system designed to meet the Tribe’s unique operational needs.

Enrollment systems play a critical role in tribal governance, supporting accurate record-keeping, voting eligibility, communication, and long-term planning. By investing in a modern enrollment management platform, the Wassamasaw Tribe is strengthening its administrative infrastructure while exercising tribal sovereignty and preparing for long-term sustainability.

Implementation Overview

The Wassamasaw Tribe will implement RiteTrack’s Enrollment system to manage member records, track active and inactive status, and support reporting and communication needs. The Tribe chose RiteTrack’s hosted solution, eliminating the need for in-house IT resources while ensuring their data is securely managed in an enterprise-grade data center.

Protecting tribal data sovereignty was a key consideration in the Tribe’s decision. The hosted RiteTrack solution ensures enrollment data remains securely managed under the Tribe’s control, with clearly defined governance over access, use, and reporting.

The implementation will begin with Enrollment functionality, with plans to add the RiteTrack Portal at a later phase, allowing for expanded access and engagement as the program evolves.

Implementation Objectives

Throughout the evaluation process, the Tribe worked closely with Handel to identify a solution that balanced functionality, affordability, and long-term sustainability. After reviewing available options, the Tribe determined that RiteTrack best aligned with both their operational requirements and budget.

The implementation is intended to establish a centralized Enrollment system that supports accurate record-keeping, clearly differentiates active and inactive members for voting eligibility reporting, and enables targeted communication with specific groups, including clans and other member categories. The system will also support internal governance processes by improving documentation for enrollment decisions, verifying voting eligibility, and producing accurate reports to support tribal elections, leadership processes, and compliance requirements. Additionally, RiteTrack will empower staff to report on Enrollment data using Excel exports, reducing reliance on technical support while improving day-to-day efficiency.

Key Features and Benefits

Hosted Deployment – A secure, fully hosted environment that removes the need for internal IT infrastructure while ensuring data protection and reliability

Flexible Reporting – Built-in reporting with Excel export functionality, empowering staff to analyze and report on their data independently

Member Status Tracking – Clear distinction between active and inactive members, supporting accurate voting eligibility and compliance reporting

Customized Clan and Affiliation Tracking – The ability to group members by clan or tribal affiliation for reporting and targeted outreach

Scalable Design – A system that can grow over time, including future expansion through the RiteTrack Portal

Looking Ahead

Future phases of implementation will include the RiteTrack Citizen’s Portal, creating opportunities for expanded member engagement, secure information sharing, and streamlined communication between the Tribe and its citizens.

About the Wassamasaw Tribe of Varnertown Indians

The Wassamasaw Tribe of Varnertown Indians is a state-recognized Native American tribe in South Carolina with deep historical roots in the Lowcountry. The Tribe is committed to preserving its cultural heritage, strengthening governance, and supporting the well-being of its citizens through education, cultural programming, and responsible administration.

Handel is honored to support the Wassamasaw Tribe of Varnertown Indians as they strengthen their Enrollment operations with a system designed around their needs. With over 60 Tribal partners nationwide, Handel remains committed to delivering reliable, purpose-built software solutions that respect Tribal sovereignty, support program goals, and provide long-term value.

Discover how RiteTrack can transform your enrollment department.

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University of Wyoming STEM Career Fair

Katie Notman — Tue, 13 Jan 2026 18:36:41 +0000

February 11, 2026, in Laramie, WY

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Arizona Association of Treatment Court Professionals Annual Conference

Katie Notman — Tue, 13 Jan 2026 18:32:03 +0000

April 7-10, 2026, in Prescott, AZ

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