Track every call with Cloud SWEET real-time analytics.
Cloud SWEET starts with a core reporting package per domain, then scales with add-ons for call recording, transcription summarization, real-time queue visibility, and AI analytics. The platform is hosted and managed by DATEL so teams can launch quickly without infrastructure overhead.
Base reporting plus modular add-ons in one hosted workspace.
Start with core reporting and analytics, then activate recording, transcription, real-time operations, and AI modules based on your operational goals.
Real-time call monitoring and queue control
Add real-time agent and queue views when teams need live operational control. Supervisors can monitor activity as calls happen and respond faster to service-level pressure.
Trend analysis for staffing and cost control
Expand from standard reporting into transcription summarization and AI analytics for deeper trend visibility. Use usage-based modules only where they deliver value to your operation.
Align capabilities to each contact center without overbuying.
Cloud SWEET combines base reporting with optional modules so teams can match platform scope to real operational needs, then expand as usage and complexity grow.
Track queue performance and agent activity as calls complete.
Start with summary dashboards, then drill into detailed events for each call.
Customer outcomes
Organizations across government, logistics, nonprofit, and service sectors use DATEL to improve contact center operations.
Crown Wallpaper & Fabrics improved supervisor visibility into distribution and call flow, enabling faster corrective action and stronger customer service consistency.
Crown Wallpaper & Fabrics
Case Study
Food For The Poor used scheduled and drill-down reporting across 14 departments to improve donor follow-up and recover missed opportunities.
Food For The Poor, Inc.
Case Study
On Time Transport used real-time reporting and live views to identify peak windows and improve response consistency in a high-volume medical transport environment.
On Time Transport
Case Study
Questions and answers
Pricing and Package Guidance
We align CloudSWEET by domain user tier and module selection, with usage-based components where applicable. For package design and current pricing, talk to DATEL sales directly.