Expert support from our client services team
Our UK-based client services team is here to help you get the most out of our software. Whether you need technical support, expert advice, or guidance on industry best practices, our specialists are just a call or an email away.
Banking & Finance
0333 123 1417
supportUK@cotality.com
Weekdays: 8 a.m. – 8 p.m. GMT
Saturdays: 9 a.m. – 5 p.m. GMT
Property Insurance
Contractor Workspace users can visit our dedicated Support Portal for quick reference guides.
Claims solutions:
0330 380 1282
uk.claims.support@cotality.com
Monday – Friday: 8 a.m. to 6 p.m. GMT (excluding bank holidays)
Contractor solutions:
0333 358 0988
uk.contractor.support@cotality.com
Monday – Friday: 8 a.m. to 6 p.m. GMT (excluding bank holidays)
Catastrophe risk solutions:
0207 265 2040
catrisk@corelogic.com
AutomatIQ® Borrower (AIQ)
All products via AIQ, including Verification of Employment and Income; Income Analysis Support
Customer service
855-466-2456
automatiq-customerservice.crd@cotality.com
Property Marketing
Client services and general queries
020 8451 8600
ClientServicesPM@cotality.com
Monday – Friday: 9 a.m. to 6 p.m. GMT (excluding bank holidays)
Booking and appointment queries
020 8451 8611
Bookings-PM@cotality.com
Monday – Friday: 9 a.m. to 6 p.m. GMT (excluding bank holidays)
FNCCMS and PORTs
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
888-963-3330
fncsupport@cotality.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing (Ports)
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com
Billing (CMS)
Billing contact changes, copies of invoices, and payments
Billing is handled by the Client Success Manager. If there are any questions as to who the client success manager is, fncsupport@cotality.com can assist
Property Surveying
0333 123 1417
supportUK@cotality.com
Weekdays: 8 a.m. – 8 p.m. GMT
Saturdays: 9 a.m. – 5 p.m. GMT
DocSolutions
Contact center
Customer support needs
Monday-Friday 7am-5pm CST
855-369-2410
documentservices@cotality.com
adesupport@cotality.com
Technical support
Questions related to data importing and exporting
Monday-Friday 7am-5pm CST
datamanagement.mit.res@cotality.com
IntelliMods™
Support
Assistance with decisioning
Email: datadecisioningteam.slx@cotality.com
Assistance with document generation
Email: DocGen-Team.SOLX@cotality.com
Assistance with recording services
Email: recording.slx@cotality.com
Assistance with mobile notary services
Email: mobilenotary.slx@cotality.com
Please include the Customer Success Team on all emails for tracking purposes and a fast response to your requests: adeclientsupport.ppi@cotality.com
Print and Ship
Contact center
Customer support needs
Monday-Friday 7am-4pm CST
844-815-6403
printandshipescalation.slx@cotality.com
Retrofit
0333 123 4288
supportuk@cotality.com
Weekdays: 8 a.m. - 8 p.m. GMT
Saturdays: 9 a.m. - 5 p.m. GMT