Customer Support
Cotality offers more than 100 products and data solutions that enable the property industry to better understand current market conditions and risks, plan for the future, and make the best business decisions.
Cotality customer support
Select a product to find support contact details for some of Cotality’s most popular offerings. If you don’t see one of your products listed, please contact your account manager for assistance.
If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more
a la mode
Available 24/7
Phone: (800) ALAMODE
appraiserinfo@corelogic.com
https://help.alamode.com/
AppraisalPort®
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 7 a.m. – 7 p.m. CT
ports.support@cotality.com
Appraisal Scope
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Contact center
Training or technical support
Monday-Friday 8am-5pm CST
800-900-4954
support@appraisalscope.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com
Araya products
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 5 a.m. - 5 p.m. PST
844-323-3783
support@cotality.com
AutomatIQ® Borrower (AIQ)
All products via AIQ, including Verification of Employment and Income; Income Analysis Support
Customer service
855-466-2456
automatiq-customerservice.crd@cotality.com
Clareity
Contact your local multiple listing help desk.
Claims Inspect™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
Claims Scope™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
Claims Workspace™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.claims@cotality.com
Call us at (877)862-8069 (option2)
We’re available 24/7 for our valued customers.
Claims Validate™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
FNCCMS and PORTs
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
888-963-3330
fncsupport@cotality.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing (Ports)
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com
Billing (CMS)
Billing contact changes, copies of invoices, and payments
Billing is handled by the Client Success Manager. If there are any questions as to who the client success manager is, fncsupport@cotality.com can assist
Collateral Management System
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 7 a.m. – 7 p.m. CT
cms.support@cotality.com
Commercial Tax Services
(800) 225-4707
customerproductsupport@corelogic.com
Credco
If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more
If you are a business customer that uses Credco your dedicated support numbers are located in your portal. If you are not able to access those pages use the contact information below.
General number
Phone: (800)694-1414
Fax: (619)938-7007
Customer service
Phone: (800)523-0233
Fax: (800)523-0688
CRM
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
DART
Weekdays: 6 a.m. – 5 p.m. PST
(866) 256-7464
support@closing.com
DASH
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
DocSolutions
Contact center
Customer support needs
Monday-Friday 7am-5pm CST
855-369-2410
documentservices@cotality.com
adesupport@cotality.com
Technical support
Questions related to data importing and exporting
Monday-Friday 7am-5pm CST
datamanagement.mit.res@cotality.com
Flood Determinations
Client account services
Day-to-day account management needs, reports, or questions including pricing and contract requests. Escalations or issues which may require additional attention
Monday-Friday 8am-5pm CST
844-496-4263
FloodCAS@cotality.com
Contact center
Daily flood determination needs such as to check the status of an order, to request an edit to an order, or to initiate a recheck
Monday-Friday 7am-7pm CST
800-477-1772
ClientSupport@cotality.com
Portfolio services
Flood determination portfolio needs including loan transfers or acquisitions, life of loan notification files, and ad hoc or recurring portfolio reports
Monday-Friday 8am-5pm CST
844-411-5578
PortfolioServicingSupport@cotality.com
Flood compliance
FDPA compliance questions or needs
Monday-Friday 8am-5pm CST
FloodCompliance@cotality.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits, or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
billing@cotality.com
Technical support
Technical issues, error messages, and outages
Monday-Friday 7am-5pm CST*
800-526-8778
FloodTech@cotality.com
*Answering service available after business hours
Income Analysis
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
IntelliMods™
Support
Assistance with decisioning
Email: datadecisioningteam.slx@cotality.com
Assistance with document generation
Email: DocGen-Team.SOLX@cotality.com
Assistance with recording services
Email: recording.slx@cotality.com
Assistance with mobile notary services
Email: mobilenotary.slx@cotality.com
Please include the Customer Success Team on all emails for tracking purposes and a fast response to your requests: adeclientsupport.ppi@cotality.com
LoanSafe®
Contact center
General questions, product access issues, or errors received when running a report
Invoice copies, billing contact changes, and end user maintenance requests (add or inactivate)
Monday-Friday 8am-5pm PST
844-323-3783
support@cotality.com
Integration support
Standard Web and LOS Integrations, Initial Onboarding Support. Set up questions or updates. Staging configuration and support
Monday-Friday 8am-5pm PST
eog-dl-fraudclientdelivery@cotality.com
Enterprise client risk management
For your vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Accounts receivable/payment services enterprise client risk management
Make payments or request payment status. Request a billing and payment history
Monday-Friday 8am-5pm PST
pisgar.sna.ca@cotality.com
Marshall & Swift
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(800) 544-2678, option 1
is.support@corelogic.com
Matrix
Your 800 number is listed under the help section in your Matrix account.
Mercury Network
Contact center
Training or technical support
Monday-Friday 8am-5pm CST
800-900-4954
mercuryinfo@corelogic.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com
Mitigate
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
NeighborhoodScout
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
888-370-8324
is.support@corelogic.com
Order Management
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
866-265-7464
ordersupport@closing.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing
Billing contact changes, copies of invoices and payments
Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com
Portfolio Intelligence and Monitoring
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Customer support
All PIM questions and support
Monday-Friday 8am-5pm PST
EDG-RA-PimSupport@cotality.com
Onboarding
Any questions regarding your initial Portfolio Intelligence and Monitoring order
Monday-Friday 8am-5pm CST
Clearorders.adv@cotality.com
Orders
All questions regarding specific orders that have been placed
Monday-Friday 8am-5pm PST
EDG-RA-Portfoliointelligence@cotality.com
Print and Ship
Contact center
Customer support needs
Monday-Friday 7am-4pm CST
844-815-6403
printandshipescalation.slx@cotality.com
Engage
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
QVP
Weekdays: 7 a.m. – 7 p.m. CT
(800) 900-4954
mercuryinfo@corelogic.com
Reactor
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com
Realist
Contact your local multiple listing help desk.
RealQuest
Weekdays: 5 a.m. - 5 p.m. PST
800-345-7334
support@cotality.com
Residential Tax Services
(800) 225-4707
ResidentialTaxSupport@corelogic.onmicrosoft.com
RiskMeter
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com
RQE
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com
SecurityGauge
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com
SmartFees
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products
Contact center
General support, configuration changes, and questions
Monday-Friday 7pm – 7pm CST
(866)-256-7464
support@closing.com
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
ccra@cotality.com
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
(844)-344-1787
AR@cotality.com
Trestle
Contact your local multiple listing help desk.
Underwriting Center
Weekdays: 7 a.m. – 7 p.m. CT
(888) 370-8324
is.support@cotality.com
Underwriting Commercial Valuation™
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@cotality.com
Underwriting Residential Valuation™
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@cotality.com
Verification of Employment and Income
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weather Verification Services
Do you need technical support or have questions?
Send us an email at: is.support@cotality.com or
Call us at (888)370-8324 (option 2)
We’re available
• Monday-Friday: 8 am to 8 pm (ET)
• Saturday-Sunday: 9 am to 6 pm (ET)
Need help with your Cotality Products?
Our Help Centre is designed to support you with the knowledge and resources to help you get the best out of our products. Browse our topics and frequently asked questions below.