Support

Customer Support

Cotality offers more than 100 products and data solutions that enable the property industry to better understand current market conditions and risks, plan for the future, and make the best business decisions.

AppraisalPort®

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Weekdays: 7 a.m. – 7 p.m. CT
ports.support@cotality.com

AutomatIQ® Borrower (AIQ)

All products via AIQ, including Verification of Employment and Income; Income Analysis Support

Customer service
855-466-2456
automatiq-customerservice.crd@cotality.com

FNCCMS and PORTs

Contact center
Training or technical support

Monday-Friday 7am-7pm CST
888-963-3330
fncsupport@cotality.com

Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls

Monday-Friday 8am-5pm CST
ccra@cotality.com

Billing (Ports)
Billing contact changes, copies of invoices, and payments

Monday-Friday 8am-5pm CST
844-344-1787
AR@cotality.com

Billing (CMS)
Billing contact changes, copies of invoices, and payments

Billing is handled by the Client Success Manager. If there are any questions as to who the client success manager is, fncsupport@cotality.com can assist

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DocSolutions

Contact center
Customer support needs

Monday-Friday 7am-5pm CST
855-369-2410
documentservices@cotality.com
adesupport@cotality.com

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Technical support
Questions related to data importing and exporting

Monday-Friday 7am-5pm CST
datamanagement.mit.res@cotality.com
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Income Analysis

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

IntelliMods™

Support
Assistance with decisioning
Email: datadecisioningteam.slx@cotality.com

Assistance with document generation
Email: DocGen-Team.SOLX@cotality.com

Assistance with recording services
Email: recording.slx@cotality.com

Assistance with mobile notary services
Email: mobilenotary.slx@cotality.com

Please include the Customer Success Team on all emails for tracking purposes and a fast response to your requests: adeclientsupport.ppi@cotality.com

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Portfolio Intelligence and Monitoring

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Customer support
All PIM questions and support

Monday-Friday 8am-5pm PST
EDG-RA-PimSupport@cotality.com‍

Onboarding
Any questions regarding your initial Portfolio Intelligence and Monitoring order

Monday-Friday 8am-5pm CST
Clearorders.adv@cotality.com

Orders
All questions regarding specific orders that have been placed

Monday-Friday 8am-5pm PST
EDG-RA-Portfoliointelligence@cotality.com

Print and Ship

Contact center
Customer support needs

Monday-Friday 7am-4pm CST
844-815-6403
printandshipescalation.slx@cotality.com

Verification of Employment and Income

‍Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Need help with your Cotality Products?

Our Help Centre is designed to support you with the knowledge and resources to help you get the best out of our products. Browse our topics and frequently asked questions below.