{"id":26309,"date":"2025-07-09T10:44:43","date_gmt":"2025-07-09T10:44:43","guid":{"rendered":"https:\/\/www.concise.digital\/?p=26309"},"modified":"2025-10-03T10:45:36","modified_gmt":"2025-10-03T10:45:36","slug":"cap-create-a-task","status":"publish","type":"post","link":"https:\/\/www.concise.digital\/cap-create-a-task\/","title":{"rendered":"CAP: Create a Task"},"content":{"rendered":"\n

What is CAP?<\/strong><\/h3>\n\n\n\n

CAP is the Concise Digital Concise Access Portal<\/p>\n\n\n\n

Prerequisites<\/strong>:<\/h3>\n\n\n\n

To access CAP you will need a<\/p>\n\n\n\n

    \n
  1. Company Account with Concise Digital – if you are a client of Concise or Firefly, you will have one of these already<\/li>\n\n\n\n
  2. CAP username\/password – if you are a client of Concise or Firefly, and you do not know your login, please contact hello@concise.digital and we will get one setup you for you asap.<\/li>\n<\/ol>\n\n\n\n

    Login<\/strong>:<\/h3>\n\n\n\n

    Access CAP via https:\/\/clients.concise.digital<\/a> and login with your email address and password.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Create a Task:<\/h3>\n\n\n\n

    To create a task, click the “Submit a Task” button on the left hand side<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Fill in your Task Request:<\/h3>\n\n\n\n

    Title:<\/strong> A summary of the task request<\/p>\n\n\n\n

    Task Description:<\/strong> Detailed instructions. Use numbered dotpoints where possible<\/p>\n\n\n\n

    Task Type:<\/strong> Choose the most relevant task type to help us get your task to the right person as quickly as possible.<\/p>\n\n\n\n

      \n
    1. “Website Query” – tasks related to your Website, if we look after multiple websites, include the domainname.com.au so we know which website<\/li>\n\n\n\n
    2. “Digital Marketing” – tasks related to Digital Marketing, Google Ads, SEO, Social Media, Email Newsletters etc<\/li>\n\n\n\n
    3. “Hosting Query” – tasks related to domains, hosting, ssl, emails etc<\/li>\n\n\n\n
    4. “Accounts Query” – queries related to accounts<\/li>\n<\/ol>\n\n\n\n

      Priority:<\/strong> Choose the most accurate priority to help us prioritise work<\/p>\n\n\n\n

        \n
      1. Critical – please only use this in emergencies\/genuine mission critical scenarios as our team will stop all other work to address this as a priority<\/li>\n\n\n\n
      2. High – use when a deadline is non negotiable<\/li>\n\n\n\n
      3. Normal – default<\/li>\n<\/ol>\n\n\n\n

        Target Date: <\/strong>Choose an appropriate target date. We will do our best to meet this date or advise otherwise.<\/p>\n\n\n\n

        Attachments:<\/strong> Upload any supporting screenshots or attachments relevant to the job.<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        Submit your Task:<\/strong><\/h3>\n\n\n\n

        Once you have created your task, click Submit and all being well, you will receive a confirmation message and email.<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        Email Confirmation:<\/h3>\n\n\n