Advice provided by our service is always free, independent, confidential, impartial.
Free, impartial and confidential advice for everyone
Free, impartial and confidential advice for everyone
We are Scotland's leading advice charity. We look at the problems people bring to our advice services and campaign for change where it’s needed most.
We're making a difference
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300+
locations in Scotland
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£169 m
back into people's pockets
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196,540
people we have provided advice and assistance for in the last year
Advocacy and influencing
The Government has recently given Citizens Advice Scotland a bigger role in speaking up for consumers and making sure their voice is heard when companies and governments make decisions.
Volunteer with us
Volunteers are the lifeblood of our bureau network. More than three quarters of our bureau staff – a total of almost 1750 people – give their time for free, helping many thousands of people each year.
Our areas of work
Access to justice
Access to justice broadly refers to the mechanisms for asserting a person’s rights.
Debt and money
More than 1 in 8 of people is supported with debt advice and 1 in every 10 pieces of advice given is debt-related.
Digital access
Barriers to digital inclusion exist where a section of the population has unequal access and capacity to use digital technology.
Energy
Everyone in Scotland should be able to heat and light their homes in a way that is affordable, accessible and sustainable.
Housing
A safe, secure and sustainable home provides the foundation for people to live decent, dignified and healthy lives.
Social security
Our social security systems should be both a safety net and springboard that any of us can access at any point to support us through the challenges of life and help us move forward.
Latest news
News
Multi-year funding is a gamechanger or charities like ours
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28 March 2026
News
"I am always cold because I don't want to spend"
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27 March 2026
News
CAS responds to Chancellor's statement on energy bills support
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24 March 2026
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Why independent advice services like the EHU make a difference
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21 March 2026
News
Heating oil support package doesn't go far enough
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16 March 2026
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Poverty is a political choice that Scotland's next government must change
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15 March 2026
News
The scam text messages that can cost you thousands
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14 March 2026
News
Are Banking Hubs the answer to bank branch closures?
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28 February 2026
News
Ofgem price cap cut is "welcome but nowhere near enough"
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25 February 2026
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Multi-year funding is a game-changer for CABs
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21 February 2026
News
Technology is great, but people prefer face-to-face contact
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14 February 2026
News
AI right?
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07 February 2026
News
Council Tax Reduction: why we need to spread the word
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02 February 2026
News
Warm Homes Deal extension 'not enough to tackle energy bills crisis'
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30 January 2026
News
Resolutions for Universal Credit
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20 January 2026
News
Ofgem’s ‘energy price cap’ is not worthy of the name
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12 January 2026
News
Delivering better outcomes for people on heat networks
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03 January 2026
News
Worried this winter? Help is available
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27 December 2025
News
How do you solve a problem like rent affordability?
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20 December 2025
News
One third of people worried this winter about their energy bills
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17 December 2025
News
'Happy International Human Rights Day'
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13 December 2025
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Helping to lift the burden facing business owners across the UK
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08 December 2025
News
Budget should have done more on energy bills and housing
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30 November 2025
News
Good News in the effort to help people avoid Council Tax debt
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29 November 2025
News
Let's have a Budget for fairness and compassion
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22 November 2025
News
Ofgem price cap rise shows system 'failing to protect people in bills crisis'
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21 November 2025
News
From advice to action: Improving access to disability payments
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15 November 2025
News
Ofgem's plans on energy debt don't go far enough
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08 November 2025
News
Do you have what it takes to help run a charity?
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01 November 2025
News
Ofgem plan on energy debt 'fails to match the scale of the problem'
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30 October 2025
News
We're marching today for a fairer Scotland
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25 October 2025
News
Enough is enough - Scotland demands better
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19 October 2025
News
Financial inclusion starts with something simple - a bank account
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11 October 2025
News
What does Whole Family Support really mean?
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04 October 2025
News
Scotland Demands Better; Join the March for Change - CAS Webinar
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02 October 2025
News
Housing bill 'a significant step forward'
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01 October 2025
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A new drive to get people connected
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27 September 2025
News
Ofgem plan 'won't solve the problem of high bills'
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24 September 2025
News
Addressing the problems people face in remote and rural Scotland
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20 September 2025
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CAS welcomes report that urges reform to civil Legal Aid
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19 September 2025
News
New homeless figures show that Scotland's housing emergency is 'deepening'
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16 September 2025
News
Playing the moments game
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13 September 2025
News
Tackling digital exclusion, one person at a time
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06 September 2025
News
CAS responds to Housing Emergency Action Plan
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02 September 2025
News
Closing the Digital Divide: new project delivers 1200 phones to Scots who need them most
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02 September 2025
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Some home truths for ministers on Scottish housing
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30 August 2025
News
CAS responds to new energy price cap
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27 August 2025
News
Energy bills too high - even in warmer weather
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25 August 2025
News
Here's how to challenge negative perceptions of people in poverty
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23 August 2025
News
Welfare should be a tool of cohesion not isolation
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18 August 2025
News
An epic voyage
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08 August 2025
News
CAS reacts to Ofgem announcement on faulty meters
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08 August 2025
News
Good news on the fight to tackle scourge of Council Tax debt
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04 August 2025
News
A route out of crisis
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28 July 2025
News
The poverty premium: why do we tolerate harm?
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23 July 2025
News
Don’t let the summer heat fool you - energy debt is a year-round problem
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21 July 2025
News
The importance of getting social security right
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14 July 2025
News
Compassion, not cost-cutting, should be at the heart of welfare reform
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07 July 2025
News
We will remain free - advice on poverty must not be commercialised
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30 June 2025
News
Preparing for Pension Age Disability Payment
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18 June 2025
News
Damp and mouldy housing means too many people are left in the cold
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10 June 2025
News
I’m getting tired of playing the cost of living game
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02 June 2025
News
New funding is a vote of confidence in our service
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19 May 2025
News
Forth Valley: the Legal Aid desert
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08 May 2025
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Preparing for Pension Age Disability Payment
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28 April 2025
News
Urgent action is needed to lift Scotland’s children out of poverty
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22 April 2025
News
Beware of the blame game on ‘choices’
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15 April 2025
News
Collaboration is key to reducing council tax debt
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05 April 2025
News
Basic Bank Accounts need to be easier for people to open
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29 March 2025
News
Holding to Account: improving access to banking services
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26 March 2025
News
The harsh reality of a life in debt
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22 March 2025
News
Radical reform and the investment needed to deliver dignity
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15 March 2025
News
Personal privacy is the next big civil liberties battle
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08 March 2025
News
The cost of living crisis isn’t back: it never went away
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01 March 2025
News
British Sign Language - how our advice really is for everyone
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22 February 2025
News
Consultation on the Mental Health Moratorium
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18 February 2025
News
We need to talk about foodbanks
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18 February 2025
News
The true extent of the energy crisis across Scotland's communities
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15 February 2025
News
Why we need an energy debt relief scheme
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07 February 2025
News
Embracing AI: How charities can benefit
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03 February 2025
News
Staying connected: the importance of digital inclusion
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17 January 2025
News
Congratulations to Natasha Gilmour MBE
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11 January 2025
News
I netted an MBE, but it's all about teamwork
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11 January 2025
News
New Year's Resolution: Let's out-smart the Scammers
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05 January 2025
News
Eastenders star's fate shows we are all vulnerable
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28 December 2024
News
Compassion for children by next Christmas?
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21 December 2024
News
Improving Lives in Barlinnie - a Good News story
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14 December 2024
News
Worried about fuel bills this winter? Let's chat
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07 December 2024
News
What's needed from the Scottish Budget for charities like ours
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30 November 2024
News
How can we unlock the £23bn in unclaimed benefits?
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23 November 2024
News
For the energy rates we pay we deserve a first-class service. And we're not getting it.
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19 November 2024
News
A significant milestone for social security in Scotland
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16 November 2024
News
What next for Scotland's armed forces community?
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09 November 2024
News
Are people being priced out of justice
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02 November 2024
News
How FinTech is closing the digital exclusion gap
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26 October 2024
News
Poverty hurts us all. Here's how we can end it together
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11 October 2024
News
How poor transport links are a root cause of poverty
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06 October 2024
News
Are you claiming all the support you are entitled to?
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05 October 2024
News
Scotland's homelessness levels are unacceptable. So why do we accept them?
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28 September 2024
News
Putting a stop to bank arrestment of benefits
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21 September 2024
News
If you're feeling secure in your job you're one of the lucky ones
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14 September 2024
News
Fuel poverty warning for pensioners this winter
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07 September 2024
News
You shouldn't have to pay for the right to work in a fair workplace
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31 August 2024
News
Why spend money on debt advice when you can get the best for free?
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24 August 2024
News
Scotland's third sector is crying out for a new funding model
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17 August 2024
News
Keep Renting Right: the importance of enforcement
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10 August 2024
News
The Scottish Child Payment leads the way in the fight against poverty
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03 August 2024
News
Copper wire's days are numbered. Here's why you should care
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27 July 2024
News
New debt advice handbook published
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20 July 2024
News
These levels of energy debt are not normal. Action is needed now
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13 July 2024
News
Memo to new UK Government: We see what others don't. Listen to us.
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06 July 2024
News
Some good news in the fight to make the debt industry fairer
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29 June 2024
News
The value of being part of a social policy network
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01 June 2024
News
Remembering the week everyone hated us
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25 May 2024
News
The never-ending story of Citizens Advice
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18 May 2024
News
What Impact would Scotland's missing billions make?
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11 May 2024
News
A proposal with disastrous consequences for advice
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04 May 2024
News
A major milestone for a remarkable part of the CAS network
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15 April 2024
News
Claims that cost of living crisis is over are for the birds
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30 March 2024
News
Over 650,000 people cite the cost of living as debt driver
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11 March 2024
News
A type of debt that you particularly need to avoid
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09 March 2024
News
We need to take the shame out of being in debt
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24 February 2024
News
Over 660,000 people say debt has impacted their mental health
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17 February 2024
News
It's good to talk. Especially about money
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04 November 2023
News
The vicious cycle between financial problems and poor mental health
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07 October 2023
News
Beware the Council Tax debt trap
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16 September 2023
News
Debt must be bad, it says so in the movies
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09 September 2023
News
Here's how to break the vicious cycle between debt and depression
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29 April 2023
News
Debt will be the legacy of the cost of living crisis
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18 March 2023
News
Serious danger in changes to the law on loans
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31 December 2022
News
The Drivers Behind Council Tax Arrears
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18 May 2022