Digital Pass Guide for Android Users
Step 1: Ensure you have Google Wallet set up on your phone
1. Download the Google Wallet App from the Google Play store and open the App
2. Follow the setup instruction - To use the app, you must have a valid Google Account
- If you previously added cards, tickets, or passes to your wallet with Google Pay, they should appear in your Google Wallet.
- You may be asked to set up a screen lock on your Android device.
3. To use the NFC digital pass, make sure your phone has NFC turned on
Step 2: Download the Arsenal App
If you do not have the Arsenal App downloaded to your Android device, open the Google Play App.Search for the Arsenal Official App and click ‘Install’ to download.
Please make sure you have the latest version of the App downloaded.
Step 3: Log into the Arsenal App
Open the Arsenal App on your phone and click on ‘Login’ in the top right hand corner of your screen.
Log into your Arsenal account using your email address and password
Step 4: Download your Digital pass
1. Click on your ‘Profile’ in the top right-hand corner
2. Click on the ‘Ticket Hub’ tile
3. Once in the Ticket Hub, click the ‘Download’ button on the selected membership
4. Your digital pass will display. Check the membership number is correct and click ‘Add’
You're all done
Click on the wallet icon on your phone to open your Google Wallet. Click on your digital pass. Your digital pass is now set-up and ready to use.
Please note: To download your digital pass on Android, you must be logged into your device with the same email address used for your Arsenal account. If your Arsenal account is not linked to a Gmail address, you can create a Google account using that same email to enable download access.
If you are unsure where your NFC chip is located on your Android device, click ‘show code’ on your digital pass and scan the rotating barcode for entry instead.
Which Android devices can be used for my Arsenal Digital ticket?
You must be running version 9 or higher for your Google Wallet to work. For information on how to check you software version and how to update it click here.
To use NFC tickets with Google Wallet on a Samsung device, you may need to set Google Wallet as the default payment app, as some Samsung devices may default to Samsung Wallet. You can verify this and make the change in your device's settings under "Connections" then "NFC and contactless payments," where you can select Google Pay as the default.
Most android devices should support NFC, however if your device does not, all Android digital passes will continue to contain a barcode on the back of the phone which can be scanned on the barcode scanner.
These barcodes will change every 20 seconds. This means supporters are not able to screenshot their tickets to enter the stadium.
