The term network means noecis Limited with VAT Number GB317594188, which also provides services under the trading name angellight. The terms user or customer mean any natural or legal person, partner or final recipient of a service to whom services are provided by the network.
These terms are deemed accepted by the user upon ordering, activation, transfer from another network, upgrade, renewal, payment, login to the Service Management Panel or any use of a network service. Their acceptance has the effect of a private agreement to the maximum extent permitted by applicable law.
Login to the Service Management Panel, use of services, submission of a support request, renewal or payment to the network constitutes express electronic acceptance of the terms then in force. The network may keep technical records of evidence, such as login date and time, customer identifier, IP address, User-Agent, authentication data and related actions in the Service Management Panel, for security, account protection, access verification and evidence of electronic acceptance.
Each payment to the network constitutes, to the maximum extent permitted by applicable law, evidence that the user had the opportunity to review the Terms of Service then in force and accepts the provision or continuation of the service under those terms.
Users who do not agree with these terms or any later version of them must not use the network services, must not log in to the Service Management Panel and must request termination of their service in accordance with the applicable cancellation and refund terms.
The network provides services to users worldwide and, for the support of users in countries with a significant number of users, may appoint representatives or enter into agreements with approved partners, whom it may place in charge per country. Support partners do not legally represent the network, but may have access to the data required for effective service of users under their responsibility.
The management and protection of users' personal data is subject to these terms, the Privacy Policy, where available, and the relevant provisions of applicable personal data protection law.
These terms are drafted taking into account the rapid development of technology, the internet and information security risks. The network reserves the right to amend these terms for technical, operational, security, compliance, service-change, third-party-provider-change or transaction-clarity reasons.
These terms are governed by the laws of England and Wales, unless mandatory consumer protection provisions or other mandatory provisions apply due to the user's country of residence or activity.
angellight / noecis Limited maintains and applies policies and technical or organisational measures for the protection of the personal data of its customers and users in accordance with applicable personal data protection law.
For the activation of any service, the user agrees to provide the network with accurate, complete and valid contact details. Mandatory information for the activation of services includes the name, surname or company name, full address, email and telephone number of the administrator of the requested services. The network verifies the completeness of the information, but cannot verify in every case the validity of the information, which is deemed correct as declared by the user.
The network may contact the user by post, email, telephone, ticket or through the Service Management Panel regarding any matter concerning its services, security, billing, technical support, compliance or account operation.
The user's personal information remains confidential in accordance with applicable law and may be disclosed to competent authorities, registries, providers, partners or third parties only where required for the provision of the service, the performance of a lawful or contractual obligation, the protection of legal rights, the handling of illegal use or pursuant to a lawful request by a competent authority.
The network reserves the right to use contact details for notices regarding services, upgrades, changes, security warnings, expirations, renewals, offers or important technical announcements. Each user has the right and ability to opt out of receiving commercial communications, where applicable, without affecting necessary technical or contractual notices.
The declared information is used as owner or administrator information for services and domain names ordered by the user, where required. For domain names, the additional rules of the relevant registry or registrar apply. Information declared through the Service Management Panel is deemed to be the owner or administrator information of a service provided by the network, unless specific registry rules or a specific written agreement provide otherwise.
The network may provide support only to the owner or authorised administrators of a service, as shown in the Service Management Panel. If the user changes ownership or management information through the Service Management Panel, the network treats the new information as valid and disregards earlier replaced information.
If the customer or user does not wish their data to be stored after account closure or requests deletion of their data, they may contact info@angellight.com or call +44 33 00 101 408. Deletion or restriction of processing is carried out to the extent permitted by lawful retention obligations, tax obligations, transaction security, protection of rights and technical requirements of operation or backup history.
When visiting the angellight website, the visitor's internet protocol IP address may be automatically collected for security, abuse prevention, statistical analysis and smooth operation of the services.
angellight uses cookies for the smooth operation of the website, session maintenance, security, improvement of provided services, statistical purposes and correct transition from one website or function to another.
For personal data maintained by angellight / noecis Limited for customer management, billing, payments, support, account security, communication and compliance with legal obligations, angellight / noecis Limited acts as data controller.
For personal data that the user stores, processes, transmits or hosts within their own hosting services, server, email, applications or databases, the user remains the data controller and angellight / noecis Limited acts, as applicable, as processor, to the extent that it has technical access or performs processing for the provision of the service.
angellight / noecis Limited processes such data only in accordance with the user's documented instructions, these terms, the provision of the agreed service and obligations imposed by applicable law.
The customer/user and the future owner of domain names must read, understand and agree to the Regulation for the Management and Assignment of .gr Domain Names and all amendments thereto. In particular, they must read Article 8 of the regulation, which refers to the grounds for rejection of a domain name registration application. The EETT website contains the regulatory texts and any amendments. By accepting these Terms of Service, the customer responsibly declares that the information and data submitted in the application for registration of a name of any extension, as well as any other information accompanying it, are accurate and true.
angellight has taken measures to ensure the confidentiality and security of personal data relating to customers/users, such as password encryption, 2 factor authentication where provided, updated devices, antivirus, firewall, access restrictions and other technical security safeguards. Partner datacenters may have certifications and physical or technical security measures, depending on the provider and infrastructure used from time to time.
angellight uses SSL/TLS security protocol to protect data transmission during communication with its websites and systems, where applicable.
angellight does not collect or store full bank card data during customer/user card transactions. Transactions are completed within the environment of the cooperating bank or payment provider. angellight does not collect or store full customer/user card details during transactions through PayPal or other external payment providers.
Users agree that they will not use angellight services for:
The contents of the hosting account and their preservation are the responsibility of the user. angellight / noecis Limited is not responsible for the creation, preservation, modification, updating, upgrading or legality of the user's files, applications and data, unless it has undertaken a specific written obligation for a specific service.
In the event of proven violation of the above, the account from which the violation occurred may immediately be placed in suspension until the incident is investigated and the customer is asked to provide explanations. If satisfactory explanations are not provided within 24 hours, or in the event of a serious risk to the network, third parties or applicable law, the hosting account may be deleted without further notice.
No additional request is required from the user for renewal of services, unless the nature of the service, its expiration, payment status, relevant registry, registrar, third-party provider or specific service term requires a different procedure. For the renewal of each service, a proforma note or invoice may be automatically issued, which, if unpaid, may automatically place a service in suspension, meaning temporary interruption, 3 days after the expiration date of a service.
The payment date is considered independent from the renewal date of a service. Payments by bank transfer may be posted to a user's account several days later, during business hours. Submission of a payment, attempted payment, transfer of funds, existence of credit balance or issuance of a proforma note does not by itself constitute completed renewal if the relevant service has not actually been renewed in the system, at the registry, registrar or third-party provider managing it.
For naming services, users must ensure renewal of domain names several days before their expiration and not on the last day or during the last hours, to avoid inability of automatic renewal due to delayed payment posting, timezone difference, change of API calls, change of domain status, change of cost, technical error, non-application of credit or other cause. The relevant registries or registrars may consider a domain name expired earlier than the date or time displayed in internal systems or notices.
The user must confirm that each domain name renewal has been completed successfully. A domain is considered renewed only when the user has received a relevant renewal confirmation or when the renewal appears completed in the domain tab, at the relevant registry or in the relevant whois record. If the user does not receive renewal confirmation, they must immediately check the domain tab in the Service Management Panel and inform the network if the renewal has not been completed.
The network may automatically cancel domain renewal invoices or requests on the last day of active service or before the domain transitions to expiration status, because after expiration restore, redemption, quarantine recovery, reactivation or another different technical procedure may be required, with different API calls, different cost and different completion time. After expiration, the network is not obliged to perform a simple renewal if the relevant registry requires a different procedure or additional charge.
For Virtual Private Servers and Dedicated Servers, in case of non-renewal, the user must inform the network 15 days in advance. Alternatively, the cost for the next renewal cycle or for the first month of the next renewal cycle, in agreement with the responsible representative of the network, is considered chargeable due to software licenses, reserved resources or other services used.
The network has the right to delete a service, without responsibility for recovery capability, 60 days after the expiration date of a service. The user has the exclusive responsibility to have taken their own backups before expiration, interruption, suspension, transfer or deletion of any service.
The money back guarantee gives the user the ability to receive a refund of the activation payment for a shared hosting package from the 1st to the 30th day after payment of the corresponding proforma note, account or invoice by credit. It applies to shared hosting packages with a paid proforma note or account for which the corresponding paid invoice has not been issued.
For a refund, notification of the reason for the refund request and agreement of the responsible representative of the network receiving the refund and hosting package cancellation request are required. The refund may be completed within 5 working days to a bank account or PayPal account.
After the issuance of a paid invoice or upon payment of a proforma note or account for services outside the money back guarantee, a refund as a transaction or cash refund cannot take place, unless otherwise agreed or required by mandatory legal provision.
If a refund issue arises for any other reason and following agreement with the responsible representative of the network, funds may be added to the user's account as credit balance for use in future orders or renewals of network services. A customer's credit balance is renewed for 14 months from the date of the last payment and expires after those 14 months.
In the event of an Extraordinary Incident or Data Disaster, as defined in these terms, and provided that substantive restoration of the affected service or data is not technically possible and the customer chooses to discontinue the specific prepaid service, the maximum total contractual financial liability of the network is limited, to the maximum extent permitted by applicable law, to the proportional refund or credit of the unused part of the prepaid subscription of the affected service, from the date of confirmed Data Disaster until the end of the already prepaid service cycle.
The proportional refund or credit concerns only the unused part of the specific recurring service directly affected. It does not include domain names, registry fees, SSL certificates, third-party software licenses, telecommunications usage, setup fees, web design work, software development, managed support, technical work already performed, third-party provider services or any other service that has already been provided, activated, committed or invoiced as non-refundable.
The network is not responsible for content that users upload, store, transmit or publish on their personal pages, hosting packages, servers, email accounts or applications. Other users or visitors access such personal pages at their own risk.
If the network receives notice that content of any page, application, service or hosting package it hosts affects third parties, violates personal data, infringes intellectual property rights, creates a security risk or breaches applicable law, the network reserves the right to proceed immediately and without notice with temporary interruption, suspension, restriction, deletion or isolation of the relevant services or files.
This applies to texts, photographs, images, audio files, video files, software, scripts, databases, email and any other content that a user may upload, store or publish through their services. The network reserves the right to delete files redistributed without relevant authorisation, as well as to interrupt or restrict any service used for the distribution of illegal, dangerous or malicious software.
By starting to use and accepting the terms of this page, the user agrees that their page or pages, secondary hosting accounts and any service they use do not contain:
For domain name registrations, the system uses the information declared by the user as owner information. Each user, after the registration of a domain name, may check and confirm the ownership information of a domain name through a relevant message from the respective registry or through the Service Management Panel of the network and may object if they wish registration under different information.
For domain names ending in gr, the network may delete and register again with new information a domain name, free of charge, within 3 days from the registration date. Change of ownership information for domain names ending in gr is considered a transfer of ownership and is a chargeable action, according to the network's current price list on the date of the ownership transfer request.
International extensions, such as com, net and org, may provide change of ownership information through the respective management system or by relevant request to the network, in accordance with the rules of the respective registry or registrar. For specific extensions, such as domain names ending in eu, change of information may be considered a transfer of ownership or may be subject to specific rules, restrictions or charges of the respective registry.
Domain name registration, expiration and renewal dates are displayed in the Service Management Panel for informational and management purposes, but only the information of the respective registry, registrar or whois record is binding. The Service Management Panel receives information from whois records, APIs, registries, registrars and manual settings by the staff of noecis Limited.
Delayed date updates, different timezones, different interpretations of expiration dates by registries, delayed API updates, incorrect or delayed manual actions, delayed payments, payment failures, non-application of credit balance, connection interruption, technical failure of a third-party provider or other external factors may cause differences between the dates displayed in the Service Management Panel and the objective information of the relevant registry or whois record.
For security reasons, the user must consider that a domain name may require renewal before the first second of the expiration date displayed in systems or whois records. Many registries or registrars may display expiration as the last second of the previous day, while others may associate it with the first second of the expiration date or with a different timezone. The network, for security and risk-limitation reasons, treats every domain as potentially expired from the beginning of the previous day of the displayed expiration date, unless the relevant registry expressly provides otherwise.
The user has the exclusive responsibility to ensure timely renewal of each domain name several days before its expiration and not to wait until the last day or the last hours before expiration. Failure to renew in time may lead to interruption of website, email, DNS, nameservers or other connected services, as well as entry of the domain into an expiration period, grace period, redemption period, quarantine, restore status, pending delete or corresponding status, depending on the relevant registry.
After the expiration of a domain name, the technical recovery process may not be a simple renewal. In many cases, restore, redemption, recovery, reactivation or a combination of restore and renewal is required, with different API calls, different manual process, different processing times and possible additional cost from the respective registry, registrar or upstream provider. The cost of restore, redemption, quarantine recovery or corresponding recovery, where applicable, is borne exclusively by the user.
A domain name is considered renewed only when the renewal has been successfully completed at the respective registry or registrar and the user has received a relevant renewal confirmation by email or can confirm the renewal through the domain tab in the Service Management Panel or from the relevant whois/registry record. Payment, issuance of a proforma note, existence of credit balance, submission of an order, attempted payment or display of a renewal request does not by itself constitute proof of completed renewal.
If the user does not receive a renewal confirmation email or has any doubt regarding the completion of renewal, the user must immediately visit the domain tab in the Service Management Panel and confirm that the service ordered has actually been performed. If the renewal does not appear completed, the user must immediately inform the network through a support request, before expiration or as soon as possible.
The system may automatically cancel domain renewal invoices or requests on the last day of active service or before the domain transitions to expiration status, because after expiration the technical actions, API calls, costs, available procedures and obligations to the respective registry or registrar may change. After that time, the network is not responsible if the user has not completed renewal in time or if a different restore, redemption or recovery procedure is required.
The network is not responsible for loss of a domain name, service interruption, loss of email, loss of website, loss of traffic, loss of customers, loss of reputation, loss of profits, backorder by a third party, registration of the domain by a third party after its release, or any other direct or indirect damage arising because the user failed to ensure timely renewal, failed to confirm completion of renewal, failed to correct a payment problem in time, failed to maintain valid contact details or failed to monitor the status of the domain.
The network may send expiration notices, reminders, proforma notes, alerts or other announcements for domains, but such notices are provided as an auxiliary mechanism and do not relieve the user from the exclusive responsibility to monitor and timely renew their domain names. Failure to receive a notice, due to incorrect email, spam filtering, mailbox quota, technical problem, network interruption, change of details or any other reason, does not transfer responsibility for domain renewal to the network.
For domain names ending in gr, additional, objective and binding information may be provided by email from the EETT domain name registry or the relevant registry system. For domain registries, validity periods of domain names may be measured with second-level precision. The indications of the Service Management Panel may differ from whois records, registry records or API records.
For possible transfer requests of a domain name to other networks or registrars, the network is obliged to allow and technically support a transfer within 7 working days, provided that there are no unpaid invoices owed by the user who maintains in their account, in the Service Management Panel, the domain to be transferred, and provided that the transfer is technically and legally permitted by the relevant registry or registrar.
The network reserves the right to reject a transfer or refuse technical transfer support for users who have an outstanding balance or maintain pending, unpaid invoices in their account in the Service Management Panel. For any ownership dispute between network users or third-party users outside the network, the competent registries, registrars or competent dispute-resolution bodies are responsible.
Shared hosting means the service provided through hosting packages installed on a shared server, whose resources are shared to cover their operational needs. These packages are Earth, Sound and Light.
For servers that provide hosting services, the network takes care of security in many areas with hardware and software diligence. Despite the network's security measures, the user may install insecure, vulnerable, outdated or malicious software on their shared, VPS or dedicated hosting. The network is not responsible for security issues, data loss, file alteration, spam, malware, blacklist, defacement or breach caused by software, passwords, permissions, settings or actions of the user or third persons to whom the user has granted access.
Each user is responsible for upgrading installed software with security updates, using complex and unique access passwords, enabling available security measures, protecting access credentials, maintaining secure file permissions and keeping their own independent backups.
Shared hosting packages are provided for home or business use and not for resale of services to third parties. Shared hosting may be upgraded or transferred at regular intervals to different servers without prior notice from the network, when this is considered technically or operationally necessary. Server transfer or upgrade is carried out with reasonable technical effort so that website functionality is not changed. In cases of manual DNS zone changes, external DNS, custom nameservers, custom routing or non-standard settings, the user must use an architecture that does not depend exclusively on hostname or internal network settings.
For virtual private hosting and dedicated hosting services, resale of services to third parties is permitted by the network. The network has no support responsibility towards third-party users or the user's final customers.
For free shared hosting services with a domain name, the company has the right to choose the management control panel and to transfer to another management panel. Free hosting services for expired domains or for domains pointing to other nameservers are terminated automatically without notice. Traffic filtering through secondary servers is not permitted for free hosting.
Upon activation of free hosting for a domain, the system creates an automatic link with it and, in the event of a server change, the domain's nameservers may be changed automatically. The user must cancel their free hosting in order to change nameservers to external ones. The customer has the exclusive obligation to protect their data before expiration, interruption, nameserver change or technical management change of a domain.
Each administrator of a virtual private or dedicated hosting service is responsible for supporting the services provided by them. For hosting services, auxiliary management software, a control panel by a third-party manufacturer, such as cPanel, Plesk, DirectAdmin, CyberPanel, Virtualmin, Webmin, Vesta and others, may be provided at the user's option, with additional licensing cost where applicable.
The company is not responsible for changes in licensing, operation, cost, policy or availability of software by third-party companies and is not obliged to maintain cooperation with any specific third-party manufacturer. The customer must inform the company in time of any change in the licensing source of their control panel, which they have the right to choose.
If management software licensing is provided through noecis Limited and the customer changes licensing source without informing the company, the company has the right to charge the customer for the license for which it pays an amount for the entire period of the hosting service. For services in which the control panel is included, and if for any reason the manufacturer of the control panel changes its licensing policy with additional cost, the company has the right to charge customers an additional amount for the licenses.
No shared hosting, VPS, dedicated hosting, email, backup, software or telecommunications service is provided with a 100% guarantee of availability, 100% data integrity or 100% recoverability, unless such guarantee has been expressly, specifically and in writing agreed with the customer.
A specific number of hosting packages is installed on each server in order to maintain a satisfactory percentage of system resources per user. Users who use a large amount of resources, disproportionate to the shared resource allocation per user, may cause resource abuse. Resource abuse is treated as a term after continuous and daily use disproportionate to the shared percentage of resources per user. In such case, the network is obliged to inform the user by email and reserves the right to temporarily suspend the account if the abuse is such that it causes problems in the provision of service to other users of the same server. The user committing resource abuse may be asked to correct the consumption problem, which may be caused by a website security hole due to insecure software, high traffic, sending email to a large list of registered users, or use of software requiring significant system resources. The user may request system resource statistics from the network regarding their hosting package to assist in resolving the problem. If the user declares that they have found and will resolve the problem, the network may reactivate the account in a restricted environment with the user until the user documents resolution of the problem. After reactivation of the hosting package, if resource abuse continues, the network may suspend the account again until it is upgraded to a larger service corresponding to resource needs, or, by agreement with the user, change the main domain for alternative use of the package.
All shared hosting packages and virtual private servers provide, where technically supported by the relevant control panel or service, the ability for the user to create a backup of their hosting package and its contents.
The network treats data protection with particular seriousness and may maintain security backups for technical resilience, risk management and possible restoration purposes. Backups may be created on high-quality infrastructure, such as enterprise servers, Intel Xeon nodes, hardware RAID, hot-swappable disks and additional layers of protection, so that even in the event of possible failure of individual disks there is increased technical resilience.
Backups maintained by the network constitute an auxiliary security and restoration mechanism and not an independent guarantee of uninterrupted preservation, integrity or recovery of the user's data, unless otherwise agreed by a specific written contract or specific backup, disaster recovery, archival storage or data custody service, with specific terms, frequency, retention period, service level and corresponding financial agreement.
The financial charge for a hosting, VPS, server, email or basic backup service is calculated on the basis of technical resources, space, traffic, infrastructure management, operating cost, technical support and the features of each package. It is not calculated on the basis of the special financial, accounting, operational, legal, sentimental, historical or other value that the data may have for each user, unless that value has been expressly declared, evaluated by the network and made the subject of a specific written agreement.
The user accepts that two users may consume the same technical space or the same technical resources, while the special value of their data may differ significantly. The network cannot be deemed to undertake insurance, custodial or guarantee liability corresponding to the unknown or undeclared value of the user's data, when the service has been priced as a standard hosting, VPS, server, email or backup service and not as a special service for custody, guaranteed preservation or fail-safe data protection.
If the user maintains data of significant financial, accounting, legal, operational or other critical importance, the user must evaluate the risk themselves and maintain independent, multiple, tested and geographically separated backups, or request a specific written agreement for enhanced protection, disaster recovery, archival storage, failover, replication or specialised data custody services.
The existence of a backup, internal or external, does not constitute a guarantee that every file, database, email, setting, file version or point in time will always be available or recoverable. Backups may be affected by technical errors, software errors, data corruption, malware, ransomware, human error, attacks, failures of third-party providers, hardware failure, natural disasters, loss of access, synchronisation of already damaged data or other unpredictable or asymmetric factors.
Backup files created by the network are not necessarily available to the user, unless the user has purchased a specific backup service or unless the network agrees on a case-by-case basis to assist in data recovery. The network may recover backup files for users who have purchased the relevant service or for users who provide their personal backup file to the network for recovery.
Simple recovery of an entire available backup, where it exists and is technically feasible, differs from selective restoration. Selective restoration means the selective recovery of specific files, databases, emails, folders, settings or parts of data, the comparison or merging of data from different dates, manual selection of versions, partial content restoration, recovery of individual database tables or any corresponding task requiring time of specialised personnel.
Selective restoration is not included by default in hosting packages, VPS, dedicated servers or basic backup services, unless the user has purchased a specific service that expressly provides it. Where the network agrees to perform selective restoration without it being included in the user's package, the work may be charged as special technical work, service credits, managed support or another agreed service.
The network is not obliged to maintain backups and provide recovery capability to all users, unless this has been expressly agreed in the relevant service package or in a specific written agreement. The user has the ultimate responsibility to maintain their own independent and updated backups of files, databases, email, settings, applications, passwords and all critical content, in a location and medium that does not depend exclusively on network services.
Use of hosting, server, email, software, backup or managed support service does not relieve the user from the obligation to maintain personal or corporate backups. The user accepts that no hosting service is by itself a service of absolute custody, insurance coverage or guaranteed data preservation, unless there is a specific written contract expressly providing such obligation.
If the user, intentionally or unintentionally, commits illegal use, such as spamming, brute forcing, hacking, dos attacking and other illegal methods of intrusion towards other IPs, the network has the right to suspend or delete the responsible account. Spamming means the mass sending of electronic messages to unknown and non-registered internet users who have an email account, without their consent. In the event of illegal use, the network reserves the right to disclose the user's details and the actions of illegal use to competent authorities.
The network provides services using selected hardware and software and technical safeguards for the protection and resilience of services, such as firewall, software firewall, brute-force protection, ModSecurity, antivirus or malware scanning, monitoring, isolation mechanisms where applicable, access restrictions, backup to secondary servers or remote locations where provided, hardware RAID, mirroring or other technical solutions, depending on the service, infrastructure and package used.
Despite security measures, no technical infrastructure, hosting service, server, email, backup, software or telecommunications service can be considered absolutely immune or provide a guarantee of 100% integrity, availability or recoverability of data. The user accepts that the internet, information systems, third-party provider services and storage infrastructures involve inherent technical risks.
The special value of the user's data is not known to the network and cannot be presumed from the volume of the data, the space it occupies or the type of service purchased. The same technical quantity of data may be a secondary copy of low value for one user and a critical operational, accounting or legal file of high value for another user. The service fee does not constitute valuation, acceptance or insurance of the special value of such data.
Unless specifically and in writing agreed otherwise, the network does not act as insurer, custodian, guarantor, escrow provider, banking-level data vault or provider of absolute data custody. The network's liability remains connected to the value, nature and fee of the specific service provided and not to any undeclared, unpriced or unforeseeable value of data that the user chose to store in the service.
If the user considers that their data has high financial, accounting, legal, operational, medical, banking, investment, insurance, historical or other critical value, the user must notify the network in writing before using the service and request a specific agreement for enhanced protection or maintain their own appropriate independent backup and disaster recovery strategy. Failure to disclose the special value of the data means that the network provides the service on the basis of the standard technical and financial parameters of the package and not on the basis of a special high-value risk.
Extraordinary Incident or Data Disaster means any event that may lead to total or partial loss, alteration, unavailability or non-recoverability of data, where caused by factors outside the full and direct control of the network or by an extreme, complex or unforeseeable technical chain of events. Such incidents may include, indicatively, natural disaster, fire, flood, earthquake, war, terrorist act, extensive power or network outage, datacenter failure, theft, vandalism, simultaneous failure of multiple systems, hardware failure, disk or controller failure, firmware or filesystem corruption, zero-day vulnerability, hacking, malware, ransomware, brute-force attack, compromise of the user's passwords, third-party software error, acts or omissions of third-party providers, governmental or regulatory interventions and any other force majeure event or asymmetric technical risk.
In the event of an Extraordinary Incident or Data Disaster, the network will make reasonable technical efforts to investigate the incident, limit the damage, protect the remaining infrastructure, search for available backups and, where technically feasible, restore the service or part of the data from the best available recovery point.
If older available backups or partially recoverable data exist, the user may choose, if technically feasible, to continue the service with restoration from the available material. In this case, the service continues normally and the network is not obliged to refund money beyond what may be provided by a specific written agreement or mandatory legal provision.
Restoration from backup, where available, generally concerns the best available recovery point or technically feasible full service restoration. It does not include by default selective restoration, manual merging of files, selection of data from different dates, version comparison, database processing, partial table recovery, cleaning of corrupted data or reconstruction of content, unless a specific service has been agreed or unless the network accepts to undertake it as separate chargeable technical work.
If, despite reasonable technical efforts, substantive restoration of the service or data is not possible and the user chooses to discontinue the specific prepaid service, the maximum total contractual financial liability of the network for the specific incident is limited, to the maximum extent permitted by applicable law, to the proportional refund or credit of the unused part of the prepaid subscription of the affected service, from the date of confirmed Data Disaster until the end of the already prepaid service cycle.
The above proportional refund or credit constitutes the sole and exclusive contractual financial remedy of the user for loss, alteration or non-recoverability of data in hosting, server, email or related services, unless there is a specific written agreement providing a different level of liability or unless applicable law requires otherwise.
To the maximum extent permitted by applicable law, the network is not liable for indirect, incidental, special, consequential or exemplary damages, including indicatively loss of profits, loss of turnover, loss of customers, loss of reputation, loss of business opportunity, business interruption, loss of productivity, loss of third-party data, third-party claims, fines, third-party contractual penalties, cost of content recreation, cost of accounting or legal restoration, or damage based on the special value of the user's data, even if it had been informed of the possibility of such damages, unless such limitation is not permitted by mandatory legal provision.
To the maximum extent permitted by applicable law, the total contractual liability of the network arising from or in connection with a specific service cannot exceed the amount actually paid by the user for the affected service during its current prepaid cycle, and specifically in the event of a Data Disaster it is limited to the unused part of the prepaid subscription in accordance with these terms.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct or any other liability that cannot be excluded by mandatory legal provision.
For users who are considered consumers under applicable law, these terms apply only to the extent that they do not restrict mandatory consumer rights. If any term is found non-binding for a consumer, the remaining terms remain in force to the maximum permitted extent.
The user is exclusively responsible for the content, files, databases, emails, applications, access passwords, users, permissions, plugins, themes, CMS, scripts and any software installed or used in their services. The network is not responsible for loss, alteration, breach or unavailability of data arising from an act or omission of the user, insecure software, compromised passwords, third-party collaborators of the user, malicious content, incorrect settings, outdated applications or use of the service contrary to these terms.
For all hosting services, regardless of specific managed support types, the company provides hardware support with an obligation to replace hardware in the event of failure within a technically reasonable time, as well as performance of the necessary technical actions so that the IPs of a user-customer are reachable online, unless this is prevented by third-party providers, force majeure, illegal use, non-payment or other reasons referred to in these terms.
For provided Servers and Virtual Private Servers, the company additionally provides three Managed Support programs. VPS and Dedicated Servers provide a personal environment and personal operating system - file system. An Unmanaged Server Hosting service means that the business providing it is not obliged to answer or resolve any question regarding a customer's VPS/Server. In contrast to unmanaged services, noecis Limited has the obligation to serve and answer questions relating to the provided VPS/Servers, through support requests and according to the Managed support service package.
The basic Managed service includes service/response for one (1) support request per month. The customer, when submitting a support request, agrees that each request may include only one specific issue. The company prohibits its representatives from answering many or multiple issues in one support request. The Managed service for unlimited number of requests gives a customer the right to create an unlimited number of support requests per month.
The basic managed support service and the unlimited managed requests service serve customers by answering the following categories of questions:
The two basic managed services, for one and unlimited requests per month, do not include the following types of sub-services or any obligation to perform the following types of actions:
The third Managed Support service, Virtual Staff, constitutes the virtual leasing of the representatives of noecis Limited for the provision of full support for the provided VPS. For cases where a customer does not have the technical knowledge, resources or technical support staff for their websites or the services of their own customers served through subaccounts on the VPS/Server, noecis Limited is obliged, for the customer who has purchased the Virtual Staff service, to serve an unlimited number of support requests by providing the following sub-services:
Ordering and paying for the Virtual Staff service also constitutes the customer's express acceptance of access to the data of their VPS/Server, without any requirement for the company to request re-approval of access for separate cases of support sub-service provision. In the case of API use for connecting the service management panel of noecis Limited with third-party customer management software used by the customer to automatically submit support requests of their customers as support requests in their account with noecis Limited, the company's staff is obliged not to carry a signature containing the distinctive title or subtitles of noecis Limited, concealing it as the real technical support provider.
The company is not responsible for support actions that the customer may perform while serving requests of their own customers. The terms and benefits covered and applicable to each subcustomer or subaccount on the VPS/Server of the customer of noecis Limited are the same as the unlimited managed support service as explained above.
Through the Virtual Staff service, each subcustomer of the customer of noecis Limited enjoys the Managed Support service of noecis Limited and the customer-owner of the VPS/Server has the ability to assign implementation requests to the company for anything composing the VPS/Server. The company has the right to refuse to perform technical actions that conflict with rules of technical correctness and consistency and that could lead to secondary technical failures in the customer's system. Response time for support requests follows the company's priority list, with service in shorter time during lower-traffic days or periods and in longer time depending on the workload of the respective technical department of the company.
Ordering and paying for the Virtual Staff service also constitutes the customer's express acceptance of the support methods followed by the company's technical departments. The customer who has purchased the Virtual Staff service includes the techniques, strategy and implementation methods of the company's technical departments as part of their business, while also having the right to copy and publish the managed support service terms, as described above, before the explanation of the Virtual Staff service.
The network, for active and paid services, is obliged to provide online access for management of the provided services, to the extent technically feasible and not prevented by force majeure events, asymmetric technical risks, illegal use, non-payment, suspension, actions of third-party providers or other reasons referred to in these terms.
The network is obliged to provide the ability to receive messages and support requests online, the response time of which depends on the support representative of each country, the number of pending requests awaiting response, the priority of the incident and the type of service.
The network is not obliged to resolve support requests by telephone nor to maintain telephone support. The technical department maintains a priority order for the best possible service of all requests. Telephone support may cause problems in the proper management of the priority order. Users submit their support requests after first logging in to the Service Management Panel.
Unless there is a specific written agreement or SLA, no reference to support, security, backup, restore, monitoring or technical care constitutes a guarantee of specific response time, specific restoration time, complete data recovery or uninterrupted operation.
Service Credits are integer measurement points added on behalf of a customer-user of noecis Limited for use toward payment of specialised services and technical actions. angellight / noecis Limited, after express approval by a customer, uses the agreed number of Credits to perform a specific technical action. Special technical requests are described as a pre-agreement or technical specification through support requests opened on behalf of the customer by the company or by the customer themselves to the competent support departments. The company representative marks the support request as special and declares a numerical amount in Credits for approval by the customer, for use through the customer's account. The customer may accept or reject the request to use Credits for the performance of a specific request. Approval by the customer also means automatic deduction of the agreed Service Credits from the customer's account, even if the support request has not been completed. By approving use of a specific number of Credits, the customer agrees that such Credits are non-refundable, regardless of whether the customer believes that a support request has not been completed in their opinion. Crediting back an amount of Credits in a completed special technical request is solely at the discretion of the company.
The user cannot use the same amount of Credits for multiple support requests. Available Service Credits may be allocated across different support requests. If a customer has approved the use of a specific number of Credits for the performance of a special support request and the actions required from the company are not completed, the company has the right to cancel the request, while crediting the customer with the corresponding used and locked number of Credits.
The company, by returning - crediting the corresponding approved amount of Credits for a specific request, has the right to cancel and not perform/complete it for any possible reason. The company is not obliged to necessarily complete a special support request, but is obliged to return - credit the agreed amount in Credits in the event of cancellation or non-completion of a special request.
The completion time of a special request may be agreed in writing by the customer and the company through the respective request. If information, actions or digital content are required from the customer for the performance of a request and the customer delays delivery, the company has the right to mark the corresponding request charged in Credits as completed after one month of delay in delivery of the required information. The company has no obligation to credit the amount used in a special request if it is marked completed after one month of delay in delivery of digital content by the customer.
Through the Service Credits management page in the Service Management Panel, a customer-user may add Service Credits to their account by paying the corresponding financial consideration. The Credits management page includes information on the correspondence between Credits and monetary amounts. Upon payment of a payment request for adding Service Credits, the corresponding number of Credits is automatically added to the customer's account and is immediately available for use in special support requests.
If the performance of a special request requires remote access to the customer's computer-terminal and the customer follows the steps on their terminal, directed by a company representative, allowing remote access, the customer also expressly agrees to the following:
