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The Dojo unit is not ready for prime-time deployment. Despite what Dojo's website and all associated advertising states, it does not work in bridge mode as confirmed in writing by their support staff. Dojo told me, again in writing, that I should (Dojo's exact words) "put the unit on the shelf" until they came out with an update which they do not know when it will be available. Clearly this is not an acceptable solution.
When I inquired about warranty support, they told me to contact Amazon. When I contacted Amazon, they told me to contact Dojo as they don’t have warranty info from Dojo. Dojo responded in a vague manner about not purchasing through an authorized reseller insinuating that Amazon was not an authorized reseller. Thus, one can only conclude Dojo is not willing to stand behind their product as Amazon’s reputation for customer support and assistance is stellar.
The unit, after several months of exhaustive tests including those with Dojo's third-party (outside expert) tech support does not work as it (and confirmed by their third-party tech support organization) was designed. It continuously drops DHCP connections on a random basis and cannot be setup in bridge mode (despite Dojo’s assertations that it can) which would mitigate the Dojo’s major DHCP failings. Both directly wired (cat 5e and/or 6e cables) and wireless devices (some within 5 feet and line of site with the wireless router) suffered dropped DHCP connections when Dojo was on-line and properly and exactly configured as per their tech support assistance.
When, on multiple occasions, Dojo was taken off-line, all my network and associated devices immediately returned to their normal rock-solid connected state. This clearly indicates the Dojo unit was at fault. Despite repeated requests for a replacement unit, Dojo refused. Instead Dojo offered a beta firmware upgrade that might or might not, as they couldn’t tell me, fix the issues. A beta/still in testing firmware upgrade is not an acceptable solution.
Bottom line – carefully think about the value of support and warranty service before you purchase this item.
UPDATE - Received two notifications from DoJo Support for tickets that I did not open and/or were weeks old. Clearly ,they are not up to speed with support.
| Manufacturer | BullGuard |
|---|---|
| Part Number | DOJO100USB9 |
| Item Weight | 1.6 pounds |
| Product Dimensions | 8.63 x 5.5 x 3.88 inches |
| Item model number | DOJO100USB9 |
| Is Discontinued By Manufacturer | No |
| Item Package Quantity | 1 |
| Special Features | Internet Security, WPS |
| Included Components | 1 Dojo Base Unit, 1 Dojo Pebble, AC Power Adapter, Ethernet Cable, Quick Start Guide |
| Batteries Included? | No |
| Batteries Required? | Yes |
