Description
RetainWoo shows a popup with special offers when a subscriber tries to cancel, helping you keep more paying customers.
Most stores lose subscribers silently, the customer clicks cancel, the subscription ends, and no one ever finds out why. RetainWoo stops that from happening.
When a subscriber clicks the cancel button, a polished popup appears instantly with three retention options:
- Pause: Let them pause for 1 or 3 months instead of cancelling
- Skip: Skip their next payment to give them breathing room (can only be used once every 3 months)
- Discount: Offer a percentage or fixed discount to stay
If they still cancel, RetainWoo automatically sends a win-back email with a unique coupon code — giving you a second chance to recover that subscriber.
Everything is tracked in a clean dashboard so you can see exactly how much revenue you’re saving.
Why RetainWoo?
- Offer first, not a survey: Competitors show a survey before the offer. RetainWoo shows the offer immediately, which gets higher acceptance.
- Works with 4 subscription plugins: WooCommerce Subscriptions, WebToffee, YITH, and SUMO all auto-detected.
- 5-minute setup: Install, activate, done. No complex configuration required.
- Built-in win-back email: Other plugins require Klaviyo or Mailchimp. RetainWoo sends beautiful win-back emails automatically.
- Self-contained design: The popup looks great on every theme without any CSS conflicts.
Features
- Intercepts subscription cancel clicks across all subscription pages
- Three retention offers: pause (1 or 3 months), skip next payment, percentage or fixed discount
- Automatic win-back email with unique coupon code
- Dashboard showing cancellations saved, revenue saved, save rate, and offer breakdown
- Customizable headline and subheadline text
- Toggle each offer type on or off
- Configure discount amount and type
- Compatible with WooCommerce Subscriptions, WebToffee Subscriptions, YITH WooCommerce Subscriptions, and SUMO Subscriptions
Supported Subscription Plugins
- WooCommerce Subscriptions (official)
- Subscriptions for WooCommerce by WebToffee
- YITH WooCommerce Subscriptions
- SUMO Subscriptions
Privacy
RetainWoo does not collect, share, or transmit any personal data to external servers. All data is stored in your own WordPress database. The win-back email is sent using your own WordPress mail (wp_mail).
Screenshots
The RetainWoo dashboard showing saves, revenue, and save rate 
The settings page with all configuration options 
The retention popup shown when a subscriber clicks cancel
Installation
- Upload the plugin files to
/wp-content/plugins/retainwoo/, or install through the WordPress Plugins screen directly. - Activate the plugin through the Plugins screen in WordPress.
- Make sure you have a supported subscription plugin active (WooCommerce Subscriptions, WebToffee, YITH, or SUMO).
- The plugin is active immediately — go to RetainWoo Settings to customize your offers.
- Go to RetainWoo Dashboard to track performance.
FAQ
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Which subscription plugins are supported?
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RetainWoo works with WooCommerce Subscriptions (official), Subscriptions for WooCommerce by WebToffee, YITH WooCommerce Subscriptions, and SUMO Subscriptions. The correct plugin is detected automatically.
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Does the popup appear for all subscription cancellations?
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Yes — the popup appears whenever a logged-in customer clicks any cancel button on their subscription. It works on the My Account Subscriptions page and individual subscription pages.
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What happens when a customer accepts an offer?
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Pause: The subscription status is set to On Hold and a scheduled event automatically resumes it after the selected period.
Skip: The next payment date is pushed forward by one billing cycle.
Discount: A unique single-use coupon is created and applied to the subscription automatically. -
What happens when a customer cancels anyway?
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The cancellation proceeds normally. If win-back email is enabled, a scheduled email is sent after the configured delay with a unique discount coupon to encourage reactivation.
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Will this slow down my site?
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No. The popup CSS and JavaScript are only loaded on WooCommerce account pages. The total added weight is under 15KB.
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Does it work with page builders like Elementor or Divi?
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Yes. The popup is injected directly into the page body and is independent of your theme or page builder.
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Can I customize the popup text?
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Yes. Go to RetainWoo Settings to change the headline, subheadline, discount amount, and win-back email subject.
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Is this GDPR compliant?
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Yes. RetainWoo does not send any data to external servers. Win-back emails are sent using your WordPress installation’s own email system. No third-party services are involved.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“RetainWoo — Subscription Retention for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “RetainWoo — Subscription Retention for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.1.0
- Added: Popup preview in admin settings
- Added: Win-back email body, heading and button editor
- Added: Email notifications when subscriber is saved
1.0.0
- Initial release
- Retention popup with pause, skip, and discount offers
- Win-back email system with automatic coupon generation
- Dashboard with 30-day performance stats
- Support for WooCommerce Subscriptions, WebToffee, YITH, and SUMO