Conversations

About Conversations #

B2BKing includes its own built-in messaging system, known as "Conversations." Through Conversations, the shop manager can communicate with customers, send and receive messages, negotiate, respond to quote requests or inquiries, and much more.

This feature addresses the unique communication challenges of B2B e-commerce, where each situation and business relationship is different. Constant, easy communication is therefore critical.

How Conversations Work #

B2BKing introduces a messaging system in both the admin backend and in each user's My Account panel. A conversation can be a "quote request," a "message," or an "inquiry."

Note: When using subaccounts (employee accounts), multiple team members from the same company can participate in a conversation.

Conversations in the Admin Backend #

The website admin or shop manager can also start conversations, and users will be notified whenever a new conversation is initiated.

Likewise, when a customer initiates a conversation or sends a reply, it will be visible in the admin backend under "Conversations" and "Dashboard."

New messages are also visible on the B2BKing dashboard:

Quotes, Inquiries, and Messages #

In B2BKing, the "Request a Quote" feature is deeply integrated with Conversations. A quote request starts a conversation, and then the details of the request and the specific situation or order can be discussed and negotiated.

A conversation can also be an inquiry or a message. Conversations can be started by either the user or the admin.

Email Notifications #

Whenever a conversation is started or a new message is sent, B2BKing sends an email notification to either the admin (e.g., for a quote request) or the customer. This email notification can be enabled or disabled in WooCommerce -> Settings -> Emails -> "New message / conversation".

Enabling and Disabling Conversations #

Conversations can be enabled or disabled through the dedicated setting in B2BKing's Settings panel.