Our Admissions Process

Your recovery journey begins with a single, confidential phone call. When you reach out to We Level Up, you will be connected with a compassionate admissions counselor — never an automated system. This call is completely free, carries no obligation, and is fully protected by HIPAA privacy regulations.

• Speak directly with a licensed admissions counselor
• Share your situation in a judgment-free environment
• Ask any questions about treatment, cost, or logistics
• Receive immediate guidance on your best next steps
• Available in English and Spanish

Following your initial call, a licensed clinical professional will conduct a thorough biopsychosocial assessment. This evaluation helps our team understand the full picture of your health — physical, psychological, and social — so we can design a treatment plan that addresses your unique needs rather than applying a one-size-fits-all approach.

• Substance use history and severity screening (ASAM criteria)
• Mental health evaluation for co-occurring disorders
• Medical history and current medication review
• Social support and living situation assessment
• Previous treatment history and outcomes
• Personalized level-of-care recommendation

Our dedicated benefits specialists will contact your insurance provider directly to verify your coverage, confirm your deductible and out-of-pocket maximums, and identify exactly which services are covered under your plan. We accept most major insurance carriers and will present you with a clear, transparent breakdown of your financial responsibility before you make any commitment.

• Real-time verification with your insurance carrier
• Detailed explanation of covered services and costs
• Identification of any prior authorization requirements
• Exploration of secondary insurance or assistance programs
• Private pay and financing options if needed
• No surprise bills — full transparency before admission

Based on your clinical assessment results, our multidisciplinary treatment team — including physicians, therapists, nurses, and case managers — collaborates to develop your individualized treatment plan. This plan outlines your recommended level of care, therapeutic modalities, medication protocols if applicable, and measurable recovery goals.

• Recommended level of care (Detox, Residential, PHP, IOP, or OP)
• Primary and secondary therapy modalities (CBT, DBT, EMDR, etc.)
• Medication-assisted treatment (MAT) evaluation if appropriate
• Dual diagnosis treatment integration for co-occurring disorders
• Family involvement and communication plan
• Discharge and aftercare planning begins on Day 1

On your admission day, our intake team will greet you with warmth and professionalism. You will complete a brief medical evaluation, meet key members of your care team, and be oriented to the facility and daily schedule. We understand that arriving at treatment can feel overwhelming — our staff is trained to make this transition as comfortable and reassuring as possible.

• Medical evaluation and vital signs assessment
• Medication reconciliation and pharmacy coordination
• Orientation to facility, schedule, and community guidelines
• Introduction to your primary therapist and case manager
• Room assignment and personal belongings check-in
• Family notification (with your written consent)

Once admitted, you will begin your structured treatment program — a carefully balanced schedule of individual therapy, group sessions, medical care, holistic activities, and peer support. Every day is designed to build the skills, insights, and resilience you need for lasting recovery. Our luxury facilities provide a calm, restorative environment that supports deep healing.

• Daily individual therapy sessions with your assigned therapist
• Evidence-based group therapy (CBT, DBT, process groups)
• Medical monitoring and medication management
• Holistic therapies: yoga, meditation, art therapy, fitness
• Family therapy and education sessions
• Peer support and 12-step or SMART Recovery integration

Recovery does not end when you leave our facility. Your case manager will work with you to build a comprehensive aftercare plan that includes step-down care recommendations, outpatient therapy referrals, sober living options, peer support groups, and ongoing alumni programming. We remain a resource and support system for you long after discharge.

• Personalized step-down care plan (PHP → IOP → OP)
• Outpatient therapy and psychiatry referrals
• Sober living and transitional housing coordination
• Alumni program enrollment and peer mentorship
• Relapse prevention planning and crisis resources
• 30-, 60-, and 90-day follow-up check-ins