1.Applicability
This Refund Policy applies to all purchases, rentals, and transactions made through Wesharez.com and related services. By using Wesharez, you agree to this policy as part of our Terms of Service and Privacy Policy.
2.Age & Account Eligibility
- Users must be 13 years or older to create an account.
- Users aged 13–17 must have verified parental or guardian consent.
- Monetisation features (selling, renting, payouts) are restricted to:
- Users 18+, or
- Users 13–17 with verified parental consent
3.Video Sales (Purchases)
Creators can sell videos directly to viewers.
- All purchases are final and non-refundable.
- Refunds will only be considered if a verified technical issue prevents access to the video.
4.Video Rentals
Creators may offer videos for temporary access.
- All rental transactions are final and non-refundable.
- Refunds will only be considered if a platform-related issue prevents viewing during the rental period.
5.Technical Issues
If you experience problems accessing your content, contact our support team. Please include the details below so we can resolve it quickly.
We will investigate and attempt to resolve the issue promptly. If unresolved, a refund may be issued.
6.Disputes
Wesharez encourages users to resolve issues directly. If needed, disputes can be reviewed by Wesharez Support, and we will assess the situation and provide a fair resolution.
Wesharez reserves the right to:
- Hold or reverse transactions
- Take action in cases of fraud or misuse
7.Refund Processing
- Approved refunds are issued via the original payment method.
- Processing time: 7–10 business days, depending on your provider.
8.Non-Refundable Cases
Refunds will not be provided if:
- You change your mind after purchase
- You fail to use the content within the rental period
- Your device, internet, or setup causes the issue
- Content is removed or changed by the creator (non-technical reasons)
- The video functions as intended
9.Policy Updates
Wesharez may update this policy at any time. Changes will be posted on this page with an updated date.
10.Contact Us
Wesharez Refunds & Support Team
📍 Wesharez LTD, 30 Hanover Court, Priory Lane, Roehampton, London, SW15 5JQ, United Kingdom