WeLearn 2.0

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WeLearn Walk-Through

1. Log Into WeLearn.

2. Click the Wendy’s University Icon.

3. Choose your role to see a list of available courses

4. Click the Title of the Program you wish to enroll in

5. Click Request.

Access Program

1. Login to WeLearn

2. Click the My Transcript Icon.

3. Click Open Curriculum.

Activity Completion (Optional Activities)

1. These sections show 100% completion for their section.

2. These sections contain helpful documents and how to’s, and do not affect your overall completion.

Activity Completion

1. Sections are on the left, activities are on the right.

2. Each activity type has a different icon

Activity Completion (Materials)

1. To open an attachment, click on the title of the file

2. A new window will open with details about the material and a Resource Download Link. Click the link to download the material.

3. Click “Complete”.

Activity Completion (Register for VILT)

1. To register for your VILT,
click “Select Session”

2. A new window will open,
click “Request”.

3. Status will Change to
Approved, Click “Register”

  • Note If your status says “Pending
    Approval” and you are unable to
    “Register” you will need to edit your
    approval count within your WeLearn
    Profile.
  • Details on how to do this can be found
    in our FAQ document on the WeU
    Splash Page

4. Status will change to
“Registered” and you are
all set!

Activity Completion (Attend VILT)

1. On the day of your VILT,
access your curriculum
and click “Launch”.

2. A new window will open,
enter your first and last
name and click “Enter
Room”.

Activity Completion (Attend VILT)

1. Recommended: Select
the “Dial-out” option
and enter your phone
number.

2. If dialing in be sure to
enter the five digit
code provided to you.

You are in!
Follow the
instructions provided
by your facilitator.

1. After the VILT is
completed, Launch
the Test Code Activity

2. Enter the Test Code
provided to you by
your facilitator during
the VILT and press
“Summary”

3. Confirm you have
entered it correctly
and passed.

Accessing Communities/Discussion Board

1. Log Into WeLearn.

2. Hold the mouse over
the “WeU
Communities” link at
the top of the page
and click “All
Communities”.

Note: If you are not part of a curriculum with a
community, you can still access the All
Communities page, but no communities will
display

3. Click the title of the
Community that corresponds
with the program you are
participating in.

Navigating Communities/Discussion Board

1. You will land on the
“Main” tab.

*Note: Think of this as the front page
of a newspaper, where you can get
highlights of a Community

2. To participate in
discussions, click the
“Topic Tab”, and choose
your “Section”.

  • *Note: This is the tab where you
    will post discussion postings.

3. The “Members” tab
displays the Community
moderators and
participants.

Posting to a Discussion Board

1. Click the “Topics” Tab and
choose your “Section”.

2. Click the title of the
discussion.

3. Post your answers to the
prompt by typing in the
field and clicking reply.

Welcome to WeLearn20.com, the official hub for Wendy’s cutting-edge learning ecosystem, WeLearn 2.0. Designed for our dedicated team—crew members, managers, and franchise partners—this platform is your gateway to professional growth and operational excellence. Whether you’re mastering the art of a perfect Frosty on a restaurant tablet or leveling up leadership skills from home, WeLearn 2.0 is your partner in delivering Wendy’s signature quality and service.

In this comprehensive article, we’ll explore everything the platform offers, from its purpose and features to how it supports Wendy’s global workforce. Let’s dive in and see how this innovative Learning Management System (LMS) is transforming training at Wendy’s.

What is WeLearn 2.0?

WeLearn 2.0 is Wendy’s state-of-the-art LMS, powered by Cornerstone OnDemand (CSOD), a leading platform for corporate training. As an evolution of the original WeLearn system, the “2.0” upgrade introduces a modern interface, enhanced mobile compatibility, and advanced features to make learning seamless, engaging, and effective. It’s accessible primarily through wendys.csod.com, with WeLearn20.com poised to serve as a complementary resource for guides, updates, and community content.

This digital “Wendy’s University” hosts a robust library of training modules tailored to every role across our 7,000+ global locations, ensuring consistency in food quality, safety, and customer experience. From new hires to seasoned franchise operators, The LMS equips everyone with the skills to uphold Wendy’s “Quality is Our Recipe” ethos.

Key Features

Role-Specific Learning Paths: Training is customized to your position:

  • Crew Members: Learn operational essentials like food preparation, POS system use, order accuracy, and hygiene protocols.
  • Shift Supervisors/Managers: Access leadership development through programs like WeLEAD, covering inventory management, team motivation, and compliance with labor laws.
  • Franchise Owners: Explore modules on brand standards, marketing strategies, and financial reporting to maintain consistency across locations.

Certifications and Badges: Earn credentials like ServSafe for food safety or GFSI (Global Food Safety Initiative) compliance, boosting both your resume and Wendy’s commitment to excellence. With 25 unique certifications, your achievements are recognized and tracked.

Progress Tracking and Analytics: User-friendly dashboards let you monitor completed modules, pending tasks, and certifications. Managers can access reports to ensure team compliance and identify training gaps.

Mobile Optimization: Complete modules on work tablets, personal computers, or mobile devices, with no software installation required. The cloud-based system fits into your schedule, whether during a shift break or at home.

Multilingual Support: To serve Wendy’s diverse global workforce, WeLearn is rolling out multilingual options, making training accessible for non-English speakers in international markets.

Microlearning and Gamification: Expect short, engaging modules (most under 15 minutes) and future enhancements like gamified challenges to keep learning fun and effective.

Evaluations and Feedback: Built-in tools allow you to provide feedback on modules and complete assessments, ensuring continuous improvement in training content.

Why WeLearn 2.0 Matters

In the fast-paced world of Wendy’s, where every Baconator and smile counts, the platform ensures every team member is equipped to deliver exceptional results. Here’s why it’s vital:

  • Consistency Across Locations: With thousands of restaurants, many franchise-operated, thee platform standardizes training to maintain Wendy’s quality and compliance worldwide. This is critical for food safety, operational efficiency, and customer satisfaction.
  • Employee Development: By investing in your skills, Wendy’s reduces turnover (studies show up to 20% less with strong training programs) and fosters career growth. Whether you’re aiming for a shift lead role or beyond, WeLearn 2.0 is your launchpad.
  • Adaptability: The platform evolves with Wendy’s needs, incorporating updates for new menu items (e.g., plant-based options), regulatory changes, or limited-time offers. The “2.0” upgrade reflects a commitment to staying modern and user-focused.
  • Time Efficiency: Bite-sized lessons fit into busy shifts, and employees are typically paid for training time completed at work, making it a seamless part of your day.

How to Access WeLearn 2.0

Getting started is as simple as a Wendy’s order:

  1. Log In: Visit wendys.csod.com (bookmark it for easy access) and use your Wendy’s employee ID and password. Ensure pop-ups are enabled in supported browsers like Chrome or Firefox.
  2. Navigate the Portal: Click the Wendy’s University icon to view your personalized dashboard, which recommends modules based on your role.
  3. Enroll and Learn: Browse available courses, select “Request” to enroll, and complete modules at your pace. Finish with evaluations to unlock certifications.
  4. Troubleshooting: Facing login issues or glitches? Contact the Wendy’s Restaurant Help Desk at [email protected] or refer to navigation guides (PDFs) available within the portal.

WeLearn20.com is set to become your go-to resource for additional support, featuring articles like this, quick tips, and success stories. Stay tuned for updates via your work email or the WeConnect portal (weconnect.wendys.com).

Challenges and Employee Insights

While WeLearn  is a powerful tool, some employees have shared feedback on platforms like Reddit:

  • Technical Glitches: Occasional issues like slow loading, login errors, or module freezes, especially on older work tablets, can disrupt the experience.
  • Repetitive Content: Some modules may feel redundant for veteran staff, though updates aim to streamline content.
  • Time Constraints: Completing training during busy shifts can feel rushed, but the platform’s mobile access allows flexibility to learn off-site.

Wendy’s is actively addressing these pain points with ongoing updates to improve performance and user experience.

WeLearn in the Fast-Food Industry

WeLearn aligns with industry trends, where competitors like McDonald’s (Fred@McDonald’s) and Taco Bell use similar LMS platforms to scale training across large workforces. By leveraging Cornerstone OnDemand’s robust features, Wendy’s ensures its training is on par with the best, supporting compliance with regulations and enhancing service quality. The platform’s analytics also help franchise operators identify gaps, ensuring every location shines.

The Future of WeLearn

Looking ahead, WeLearn 2.0 is poised for exciting enhancements:

  • AI-Driven Personalization: Future updates may tailor modules to your unique goals and learning style.
  • Gamification: Interactive challenges and rewards to make training even more engaging.
  • Integration with WeCare: Holistic employee wellness tools to complement professional development.
  • Expanded Multilingual Support: Broader language options to support Wendy’s global growth.

As WeLearn20.com evolves, it will become a central hub for announcements, training tips, and community spotlights, complementing the core LMS at wendys.csod.com.

Why WeLearn20.com?

While wendys.csod.com remains the primary portal for accessing training, WeLearn20.com is your new destination for inspiration and resources. Think of it as the friendly face of WeLearn, offering:

  • Articles like this to keep you informed.
  • Success stories from crew members and managers thriving with WeLearn 2.0.
  • Quick guides to navigate the platform like a pro.

Stay tuned for its full launch, announced via WeConnect or your work email.

Final Thoughts

At Wendy’s, we don’t just serve fresh, never-frozen beef—we serve opportunities. The LMS is more than a training platform; it’s a commitment to your growth, our guests’ satisfaction, and the legacy of quality that Dave Thomas founded. Whether you’re a crew member perfecting your craft or a manager inspiring your team, this LMS empowers you to shine.

Ready to get started? Log in at wendys.csod.com, explore your modules, and let’s make every shift a masterpiece. For support, reach out to [email protected]. Keep an eye on WeLearn20.com for the latest updates and tips.

We Got You®.