FREQUENTLY ASKED QUESTIONS
How custom domain names are handled?
You add a primary domain name as part of the site activation process. You can also assign additional domain names to your website after activation is complete.
How is Email Marketing handled in WebinOne?
WebinOne provides built-in Email Marketing tools that integrate with your preferred email marketing provider (such as Mailchimp) via API. Once connected, you can manage everything directly from your WebinOne admin:
- Mailing Lists — create new lists or import existing ones from your provider, manage subscribers, and apply segmentation tags
- Email Campaigns — build and send campaigns using the built-in editor (WYSIWYG and Code View), with options for immediate or scheduled delivery
- CRM Sync — subscriber data is automatically synchronised between WebinOne CRM and your email marketing provider every 24 hours, with manual sync available at any time
Learn more in our documentation: Email Campaigns, Mailing Lists, API Provider Setup.
Is WebinOne Open Source?
No it is not. WebinOne is a SaaS content management system hosted with Amazon Web Services on 6 data centers: USA (Oregon), USA (Virginia), UK (London), Australia (Sydney), EU (Germany) and Canada.
What about SSL?
SSL certificate is included into hosting on every plan. Every live site gets a free certificate (as part of the activation process) for each domain name assigned to the site. All SSL certificates on every WebinOne site are renewed every 3 months by WebinOne's administration team.
What's the difference between Basic Custom Modules and Advanced Custom Modules?
Advanced custom modules allow extra features:
a) Creating foreign items from other existing Custom Modules (parent+child relations)
b) Ability to create multiple detail layouts for a single custom module
c) Ability to create user submitted items (with notifications)
d) Unlimited custom properties (upon request)
e) Advanced module settings (system+custom modules).
What technologies are used to build WebinOne?
Here are some technical insights on WebinOne from our developers:
- .NET (latest LTS)
- ASP.NET Web API
- Decentralized database for website instances (PostgreSQL)
- The admin interface is a custom-built Single Page Application using Angular + Angular Material, communicating with the backend through RESTful API
- Fastest Liquid library available on .NET for the templating engine
- JSON query language for advanced module data functionality
- Amazon Web Services (AWS) hosting across 6 global data centers
- Built-in AI infrastructure (AgentOne) with multi-model routing
Where WebinOne sites are hosted?
All of WebinOne's websites are physically hosted on servers of Amazon Web Services - a leading secure cloud services platform. You have a choice of 6 data centers for every website you create in WebinOne: USA (Oregon), USA (Virginia), UK (London), Australia (Sydney), EU (Frankfurt) and Canada.
What is WebinOne's pricing model?
WebinOne uses a transparent, modular pricing model built for resellers (Associates, Partners and Agencies). The published pricing is the reseller cost — site owners and free users should expect at least a 2x markup, which resellers set themselves.
Reseller plans start from just $10/month with no transaction fees and unlimited sales volume. The pricing is built in three steps:
- Content Plan (required) — Starter ($10/mo), Business ($20/mo), or Pro ($40/mo). Each plan includes storage, bandwidth, admin users, items, and CRM records, with the option to customise by adding only the extras you need.
- Ecommerce (optional) — add-on plans from $20/mo (Basic) to $120/mo (Max) with zero transaction fees, unlimited sales volume, and configurable features like discount codes, gift vouchers, shipping integrations, and more.
- Native Extensions (optional) — add features like On-Site Editor, Website Backup, Zapier integration, Dedicated Servers, and more as needed.
Annual billing saves 20%. Full details: WebinOne Pricing.
What support will I get?
We offer 24/7 admin support for all six data centers. Resellers support is available 12/5 through through WebinOne Portal (integrated ticketing system).
As a Partner or Agency level user you also get help from WebinOne Team directly in Slack.
WebinOne Forum has proven to be one of the best places to get help with WebinOne. It's free and you mostly get answers from fellow WebinOne users.
Do you offer free website for WebinOne Resellers?
Yes. As a WebinOne Reseller, you’re entitled to one free website on our highest plan, dedicated to your agency’s own business website. This site is meant to support your agency's presence and showcase your services - please note it is not intended for use as an Ecommerce shop.
When your agency website is ready, simply submit a support request. Our team will gladly review it and activate the free plan for you.