Introduction
At WPExtent, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit WPExtent.net, how we use it, and the choices you have. We've written it in plain language so it's easy to understand — no unnecessary legal jargon.
By using our website, you agree to the practices described in this policy. This policy applies only to the WPExtent website and not to any third-party platforms, tools, or websites linked from our pages.
Who We Are
WPExtent is a digital services agency operating from Bangladesh. We're currently completing our formal business registration. In the meantime, we're fully responsible for how personal data is collected, used, and protected on this website.
If you have any questions or concerns about how we handle your data, you can reach us at hi@wpextent.com. We're always happy to help.
Information We Collect
We collect two types of information: what you share with us directly, and data that's collected automatically when you browse the site.
A. Information You Provide
When you fill out a form, subscribe to our newsletter, or place an order, you may share:
- Your name
- Your email address
- Your phone number (if you choose to provide it)
- Business or project details submitted through service inquiry forms
- Billing information submitted during a checkout
B. Information Collected Automatically
When you visit our website, some data is collected automatically in the background. This includes:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages you visit and how long you stay
- The website that referred you to us
This data is collected using cookies, analytics tools (like Google Analytics), and advertising technologies. It helps us understand how people use the site so we can improve it.
How We Collect Information
Here's a straightforward breakdown of where your information comes from:
- Contact and inquiry forms — when you get in touch or request a service
- Newsletter subscription forms — when you sign up for updates
- Payment checkout — when you complete a purchase
- Cookies — small files placed on your browser that track basic usage
- Google Analytics — an analytics tool that shows us traffic and behaviour patterns
- Advertising platforms — tools that may track activity for ad targeting purposes
How We Use Your Information
We only use your information for legitimate purposes. Here's what that looks like in practice:
- To respond to your questions and inquiries
- To deliver the services you've requested
- To process payments securely
- To send newsletters and marketing emails — but only if you've opted in
- To understand how people use the website and make it better
- To serve relevant advertisements
- To meet our legal and accounting obligations
- To detect and prevent fraud or abuse
Google Analytics
We use Google Analytics to understand how visitors find and navigate our website. It tells us things like which pages are popular, where our traffic comes from, and what devices people are using.
Google Analytics collects anonymised and aggregated data — it doesn't identify you personally. The insights we get help us improve the website experience for everyone.
If you'd prefer not to be tracked by Google Analytics, you can:
- Adjust your cookie preferences in your browser settings
- Use Google's official opt-out tool at tools.google.com/dlpage/gaoptout
Opting out won't affect your ability to use our website normally.
Advertising and Third-Party Tracking
Our website may display advertisements served by third-party advertising networks. These partners may use cookies to personalise ads based on your browsing behaviour — a practice known as interest-based or behavioural advertising.
We don't control how third-party advertisers collect or use your data. Each advertising partner operates under their own privacy policy.
If you'd like to manage your advertising preferences or opt out of personalised ads, you can do so through your browser settings or the advertising platform's privacy controls. You'll still see ads — they just won't be tailored to your interests.
Email Marketing
We only send marketing emails to people who have opted in. Every marketing email we send includes a clear unsubscribe link so you can stop receiving them at any time.
You can also unsubscribe by emailing us directly at hi@wpextent.com and we'll remove you promptly.
We never sell or share your email address with third parties for their own marketing purposes.
Payment Processing
All payments made through our website are handled by trusted, secure third-party payment gateways. Transactions are protected with SSL encryption, which means your data is transmitted safely.
We do not store your full credit card number or CVV code on our systems — ever. Your payment credentials go directly to the payment gateway and never pass through our servers in a way we can access or store.
We do keep basic transaction records (such as the amount, date, and billing name) for accounting and legal compliance purposes. These records are kept securely and only used when necessary.
Client Data and Confidentiality
If you're a client working with us, any project information, business details, or creative assets you share are treated as confidential.
We use your project data only to deliver the services we've agreed on. We don't share it with outside parties unless we're legally required to. Only the team members who need it to do their work have access to it.
Cookies
What Are Cookies?
Cookies are small text files that websites store on your device when you visit them. They help the site remember things about your visit — like your preferences or which pages you've viewed.
Types of Cookies We Use
- Essential cookies — these keep the website functioning properly. You can't turn them off without breaking basic site features.
- Analytics cookies — used by tools like Google Analytics to measure how people use the site. Data is anonymised and aggregated.
- Advertising cookies — placed by advertising partners to serve ads relevant to your interests.
- Functional cookies — remember your preferences to improve your experience on the site.
Managing Your Cookies
You can control, disable, or delete cookies through your browser settings. Most browsers let you view which cookies are set, block cookies from specific sites, and clear stored cookies at any time.
Keep in mind that disabling certain cookies — especially essential ones — may affect how parts of the website work.
Data Retention
We only keep your personal data for as long as we need it. Once a purpose is fulfilled and there's no legal reason to hold on to the data, we delete it.
Payment and transaction records may be retained for longer periods to comply with tax and accounting regulations. Any data we no longer actively need is cleared out periodically as part of our internal data management process.
Data Security
We take reasonable steps to protect your data. Our website uses SSL encryption to secure data in transit, and we rely on secure hosting infrastructure to protect data at rest. Access to personal data within our team is restricted to those who genuinely need it.
That said, no online system is completely foolproof. While we work hard to protect your information, we can't guarantee absolute security. If a breach occurs that affects your data, we'll notify you as required.
International Data Transfers
Because we use tools like Google Analytics and third-party advertising platforms, some of your data may be processed on servers located outside Bangladesh. These providers operate internationally and may store data in countries with different data protection laws.
We work with reputable providers who follow industry-standard safeguards. By using our website, you acknowledge that your data may be transferred and processed in other countries as described here.
Your Rights
You have rights over your personal data, and we want to make it easy to exercise them. You can:
- Request access to the data we hold about you
- Ask us to correct any inaccurate or outdated information
- Request that we delete your data
- Withdraw your consent at any time (where processing is based on consent)
- Request a copy of your data in a portable format
To exercise any of these rights, just email us at hi@wpextent.com. We'll respond as quickly as we can, typically within 30 days. In some cases, we may need to verify your identity before acting on a request.
Third-Party Links
Our website may include links to external websites — for example, in blog posts or resource pages. We're not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing any personal information with them.
Children's Privacy
Our website is not intended for children under the age of 18. We don't knowingly collect personal data from anyone under 18.
If you're a parent or guardian and believe your child has submitted personal information through our website, please contact us at hi@wpextent.com and we'll remove it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time — for example, to reflect changes in our services, tools we use, or applicable laws. When we make changes, we'll update the "Last Updated" date at the top of this page.
If you continue using the website after an update is posted, that means you've accepted the revised policy. We encourage you to check back periodically so you're always in the loop.
Contact Us
Have a question about this Privacy Policy or how we handle your data? We'd love to hear from you. We aim to respond to all privacy-related inquiries within 5 business days.