Get help with GitHub Education

GitHub Education helps students, teachers, and schools access the tools and events they need to shape the next generation of software development. If you need help with any of our offerings you can contact us by filling out this form.

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What can GitHub Education assist you with?

Individual manual reviews and status updates are no longer provided.

Check your application status over at GitHub Education

GitHub Education Application Not Approved (student)

Individual manual reviews and status updates are no longer provided.
It appears that you are looking to contact us regarding your GitHub Global Campus application. We no longer provide individual manual reviews or application status updates.

For these types of inquiries we recommend users to visit our GitHub Education Community:
- Check out our GitHub Education documentation for answers to commonly asked questions
- Check out the status of your application here
- Search for similar questions and solutions in the GitHub Community
You can comment on an existing post if you have a similar issue. If your question has not been asked yet, post a question in the GitHub Education Discussions including as much information as you can, but please do not include personally identifiable information like your email, mailing address or school.
What if the school I’m applying for has incorrect information that requires updating?

If you believe that the school you have applied for has incorrect information that affects your current application e.g. incorrect email domain, please select “Other” option when submitting a GitHub support ticket.

Individual manual reviews and status updates are no longer provided.

Check your application status over at GitHub Education

GitHub Education Application Not Approved (faculty)

Individual manual reviews and status updates are no longer provided.
It appears that you are looking to contact us regarding your GitHub Global Campus application. We no longer provide individual manual reviews or application status updates.

For these types of inquiries we recommend users to visit our GitHub Education Community:
- Check out our GitHub Education documentation for answers to commonly asked questions
- Check out the status of your application here
- Search for similar questions and solutions in the GitHub Community
You can comment on an existing post if you have a similar issue. If your question has not been asked yet, post a question in the GitHub Education Discussions including as much information as you can, but please do not include personally identifiable information like your email, mailing address or school.
What if the school I’m applying for has incorrect information that requires updating?

If you believe that the school you have applied for has incorrect information that affects your current application e.g. incorrect email domain, please select “Other” option when submitting a GitHub support ticket.

Individual manual reviews and status updates are no longer provided.

Check your application status over at GitHub Education

Status of GitHub Education application (student)

Individual manual reviews and status updates are no longer provided.

It appears that you are looking to contact us regarding your GitHub Global Campus application.

You can check the status of your application here. If your application is still pending review then it will appear at the top of the sidebar to the right of the page. If your application has already been approved then you will be redirected to your GitHub Education benefits.

We aim to provide an outcome to your application submission within a reasonable time. This can take up to 3-4 days, however this may be extended during busy periods. We appreciate your patience and understanding.

Individual manual reviews and status updates are no longer provided.

Check your application status over at GitHub Education

Status of GitHub Education application (faculty)

Individual manual reviews and status updates are no longer provided.

It appears that you are looking to contact us regarding your GitHub Global Campus application.

You can check the status of your application here. If your application is still pending review then it will appear at the top of the sidebar to the right of the page. If your application has already been approved then you will be redirected to your GitHub Education benefits.

We aim to provide an outcome to your application submission within a reasonable time. This can take up to 3-4 days, however this may be extended during busy periods. We appreciate your patience and understanding.

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Notice: GitHub Actions may fail to start on GitHub Enterprise Server 3.3. Click here for more information.

If you are unable to access Actions following your upgrade to 3.3, you may be able to resolve the issue by SSHing to your server and running ghe-actions-start. Please watch the release notes page for updates on this issue.

Notice: Click here for updated information on the Log4j CVE-2021-44228.

Please see our blog post GitHub’s response to Log4j vulnerability CVE-2021-44228 for a summary of the results of our investigation to date and our recommended next steps for customers.

We've recently made some changes to how 2FA with SMS is configured on GitHub.com. Please visit our Changelog to learn more about this change.

Notice: Click here for information on the Heroku and Travis CI security incident.

Please see our blog post Security alert: Attack campaign involving stolen OAuth user tokens issued to two third-party integrators for a summary of the results of our investigation to date and our recommended next steps for customers.

If you have questions or need assistance regarding affected OAuth applications maintained by Heroku, please reach out to Salesforce / Heroku security and support at help.heroku.com, and monitor the Salesforce Trust site for additional updates. If you have questions or need assistance regarding affected OAuth applications maintained by Travis CI, please reach out to compliance@travis-ci.com. Customers who are directly contacted by GitHub regarding this issue are welcome to contact us according to directions in the notification you received.

Click here for information on GitHub Copilot billing.

You can Cancel your GitHub Copilot subscription at any time.
If you cancel during your 60 day trial, you won't be charged.
If you do not cancel your GitHub Copilot subscription before the end of the 60 day trial, you will be charged according to the billing cycle you selected when setting up the trial.

For more information, refer to the About billing for GitHub Copilot documentation.

If you require further assistance, please contact our billing team. We will try to process your requests as soon as possible but there may be a delay of several days. We really appreciate your patience during this busy period.

Notice: Click here for updated information on Codespaces for Individuals

Please see our blog post End of the Beta - Codespaces for Individuals for a summary of the changes to Codespaces Beta program for individuals.

Notice: Versions 1.63.0 and 1.63.1 of Atom were invalidated on February 2. Click here for more information

To keep using Atom, please download a previous Atom version. You can read more on our blog.

Notice: Versions 3.0.2-3.1.2 of GitHub Desktop for Mac were invalidated on February 2. Click here for more information

To keep using GitHub Desktop, please download a previous GitHub Desktop version. You can read more on our blog.

Click here if you are seeing a "Token is unsafe!" error setting up 2FA with FreeOTP.

When setting up the FreeOTP authenticator app, you may see an error indicating that the "Token is unsafe!". This is because GitHub uses an 80 bit key for TOTP secrets as a compatibility shim for Google Authenticator, which also used 80 bit keys. FreeOTP validates that the key is at least 128 bits in length, and shows an "unsafe algorithms" error as a result. Because we can't control who uses which authenticator app, we opt for supporting Google's app over potentially blocking their ability to use TOTP.

When choosing an authenticator app, please prefer apps that support cloud backup of your secrets such as Authy, 1Password, or Microsoft Authenticator. A top cause of account lockout is phone loss, where the TOTP secrets for an account are held only on the previous phone.

Changes are coming to Code Search API limits on April 10, 2023. Click here for more information.

Check out this Changelog post for more information about the changes and why they are needed.

Only customers using a high volume of API requests will be affected. If you would like to learn about how rate limits work and how to check your current status, you can find out more in our documentation.

Click here for information and registration for pre-release products unveiled at GitHub Universe 2022

For more information about any of our pre-release products unveiled at GitHub Universe please join the discussion. You can also register your interest to sign up for or join the waitlist for an alpha or beta program. Our Support teams are not able to provide any additional information on these products at this time or assist with early-access registration.

GitHub Copilot for PRs is part of a technical preview. GitHub support is unable to address technical preview issues. Please visit the GitHub Next Discord server to ask questions or leave feedback.

ChatGPT integration with Copilot is part of a technical preview. GitHub support is unable to address technical preview issues. Please visit the GitHub Copilot Community page to leave your questions or feedback and interact with the community.

GitHub Copilot for docs is part of a technical preview. GitHub support is unable to address technical preview issues. Please visit the GitHub Next Discord server to leave your questions or feedback.

We've recently announced several new technical previews for GitHub Copilot. Please note that GitHub support will not be able to answer any questions regarding features that are under technical preview. Please visit the GitHub Copilot Community page to leave your questions or feedback and interact with the community.

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